Ingram Micro Lifecycle

Efficient CPE returns management is key to boosting #sustainability, profits, and customer satisfaction. We share 8 top tips, including futureproofing products, leveraging automated refurbishment, and maximizing product recovery in our latest article. Discover how partnering with a 3PL can enhance your returns process and drive long-term success. #cpereturns #returnsmanagement #customerpremisesequipment https://hubs.la/Q02JbJ270

Improving your returns management processes can boost your customer’s Net Promoter Score. However, there is one main pitfall you must avoid. Find out in our latest piece how eco-friendly practices, effort, and communication impact NPS, as well as learning the risks associated with speedy processing. #returnsmanagement #netpromoterscore #reverselogistics https://lnkd.in/eHU79dgz

Following an industry survey of consumer tech brands such as Dyson, Miele, and Samsung, we put together a mini report on key #sustainability initiatives for reverse logistics. Discover insights on trends, challenges, and actionable recommendations. Find out more and download your copy #reverselogistics #IMLinsights #consumertech https://lnkd.in/e-u65MQN

Our R&D team has developed a custom robotic solution for testing and charging up to 2500 portable router batteries daily. This system automates the testing process, not only streamlining operations by removing repetitive and physically demanding tasks for technicians, but also enhancing productivity with faster testing speeds and reduced risk of human error. Plus, it's scalable and adaptable to various battery types and technical parameters, ensuring flexibility to meet your needs. Find out more about our #automation solutions: https://lnkd.in/eW6EqFUM #batterytesting #circulareconomy

Struggling with high volumes of Small Domestic Appliance returns can significantly impact profitability and customer satisfaction. Streamlining your replacement parts boosts your returns management program, improving sustainability and lowering costs. By utilizing detailed fault data and maintaining a live inventory of parts, businesses can enhance their repair and refurbishment processes, contributing to a more efficient circular economy. Find out more in our latest article 👇 #returnsmanagement #sda https://lnkd.in/eFWDfTqk

Transform your reverse logistics from a burden into a strategic advantage. 75% of high-end consumer tech industry leaders believe that enhancements in reverse logistics can significantly boost customer satisfaction. We uncovered a clear trend by surveying 60 top decision-makers from high-tech retailers, manufacturers, and OEMs with a combined annual revenue of $1 trillion. These leaders increasingly favor a hybrid approach to reverse logistics management, blending in-house control with the specialized skills of 3PL providers to achieve greater flexibility and scalability. Dive into the insights and recommendations within our mini-report, "Management Approaches and Satisfaction Levels in Reverse Logistics," to transform your processes and boost customer satisfaction - https://hubs.la/Q02D_xQg0 #reverselogistics #sustainability #TechReturnsReCommerce #circulareconomy #IMLinsights

Discover the latest opportunities in reverse logistics to enhance value recovery and increase revenue through returned products. Our industry survey of consumer tech brands (such as Garmin, Acer, Sony, Samsung, and Microsoft) reveals how businesses can benefit from recommerce by investing in education and engaging consumers. Learn about two key strategies for integrating #sustainability and profitability in reverse logistics in our free mini report, available for download now. #reverselogistics #IMLinsights #circulareconomy #techinsights https://lnkd.in/eN5y6qMP

Are high return costs impacting your bottom line? Efficient Visual Mechanical Inspections (VMIs) in your returns management program for Small Domestic Appliances identifies issues and assess warranty eligibility. A detailed visual check, VMI ensures safety, optimizes product routing, and unlocks maximized secondary market value. Streamline your returns process and enhance sustainability with VMI to drive better outcomes for your business and customers. Find out more here 💡 #returnsmanagement #recommerce #valuerecovery #techrefurbishment https://lnkd.in/eFNyTjnx

Discover how Ingram Micro Lifecycle supported a leading UK network provider in boosting their Net Promoter Score to unprecedented levels through a technical customer contact center. The robust solution reduced the volume of device returns, keeping end user customers connected for longer, and provided detailed diagnostics to the operator. Read more in our case study: https://lnkd.in/e9yRuZEH #technicalcontactcenter #netpromoterscore 

Imagine transforming the way your business handles returns by embracing sustainability. To explore key sustainability initiatives in reverse logistics, we asked 60 decision-makers at leading high-tech consumer retailers, manufacturers, and OEMs with a combined annual revenue of $1 Trillion.    Our findings show the importance of recycling, refurbishment, and circular economy principles. It can be challenging to communicate the value of refurbished products and align brand practices with sustainability, but these challenges can also provide growth and innovation opportunities.    By making strategic investments, adopting new approaches, and forming strong partnerships, your business can lead in sustainable reverse logistics, achieving both environmental responsibility and economic benefits.    👉Get the mini-report! Link in the comments 👀     #circulareconomy #reverselogistics #sustainability #IMLinsights