Interactions LLC

We’ve all been there—stuck in an endless loop, repeating ourselves to an AI that just doesn’t get it. Customers deserve better. And businesses can’t afford the frustration that leads to lost revenue and lower satisfaction scores. That’s why intent accuracy matters. But don’t take our word for it—see the difference for yourself 👇 https://lnkd.in/gB455Bfu  #ConversationalAI #IVA #CustomerExperience #AI #ContactCenter #CXInnovation #Automation

What if banking support felt as seamless as swiping a card? With Interactions IVA, financial institutions eliminate friction in everyday interactions—from balance inquiries to loan applications—without compromising security or compliance. The results? 💰 $5.23M in annual savings 📈 Higher CSAT scores ✔️ Faster resolutions, less customer effort Financial service leaders are redefining CX with AI that understands, adapts, and delivers. Are you ready to do the same? 👇 [https://lnkd.in/eCz8Ur82)  #BankingCX #AI #ConversationalAI #FinTech #CustomerSupport

Join Us at Frost & Sullivan’s Customer Contact East! This isn’t just another conference—it’s an exclusive, highly interactive event designed for CX leaders who are redefining the role of the contact center. From real-world insights to engaging discussions and demos, this is where the future of customer experience takes shape. We'll be hosting a variety of activities including: ✔ Solution Wheel (like speed dating for CX!) ✔ 10-minute Feature Demo ✔ Round Table (feat. Lisa Michaud) If you’re attending, let’s connect on what's next for AI in CX! 📅 April 6-9, 2025 📍 Marriott Harbor Beach Resort, Ft. Lauderdale, FL 🔗 https://lnkd.in/g_DsmrME #FrostAndSullivan #CustomerExperience #ConversationalAI #CXInnovation #ContactCenters #AI #Automation

When disaster strikes, what’s your plan? Power outages create chaos. Customers need fast answers: When will power be back? Is my outage reported? Why can’t I get a real update? But if your call center is overwhelmed, hold times spike, chatbots fail, and frustration builds. A modern IVA changes that. It keeps customers informed before, during, and after an outage. It connects chat, phone, and mobile for a seamless experience. It scales instantly so agents can focus on complex issues. During a crisis, customers need more than answers. They need confidence. See how an IVA makes all the difference: [https://lnkd.in/gmbtQj4i)  #Utilities #CX #AI #ConversationalAI #CustomerExperience #AItheInteractionsWay

Heading to #CPExpo in Vegas next week? So is Chris Quarella, Growth & Innovation Director, Partnerships at Interactions—walking the floor, catching sessions, and looking to connect. If you're exploring AI-powered customer experience solutions or just want to swap insights on where the industry is headed, let’s make it happen. Shoot him a message to set up a time to chat! 🤝

When one of the world’s top athletic brands needed to level up their CX, they didn’t settle for “good enough.” They wanted speed. They wanted scale. They wanted a solution that could match their brand’s reputation for performance. So they partnered with Interactions. ✅ 28 countries. ✅ 6 languages. ✅ 7 million agent minutes saved. And an 83% self-service success rate that keeps customers moving—no matter where or how they reach out. From order updates to inquiries, their IVA delivers seamless, human-like experiences at a global scale. Because in CX, just like in sports, every second counts. Ready to see how they sprinted past outdated systems? Click to read the full case study 👇 https://lnkd.in/gq4cGgn2  #CustomerExperience #ConversationalAI #CXInnovation #HumanInTheLoop #ContactCenter #RetailCX

Consumer expectations are rising. But are businesses keeping up? Did you know: According to Nielsen, 63% 📊 of consumers expect personalized experiences, yet only 29% 📉 of companies effectively use insight-driven decision-making to create those experiences effectively. Attendees of GDS Group CX Innovation Summit can hear from Vita Zhabinskaya, VP of Product Management at Interactions, alongside industry leaders to discuss: 🔹 Turning consumer data into real CX improvements—not just dashboards and reports. 🔹 How AI and advanced analytics uncover hidden opportunities for engagement. 🔹 Bridging the gap between customer insights and strategic action. Data alone isn’t enough. It’s what you do with it that sets you apart. Join the conversation at GDS Boston and learn how leading brands are transforming insights into action.  #GDSBoston #CustomerExperience #AI #DataDrivenCX #Personalization #CXInnovation #ConversationalAI

A major telecom company had a 𝐛𝐢𝐠 𝐩𝐫𝐨𝐛𝐥𝐞𝐦: 📉 Customer demand was surging. 💸 Operational costs were climbing. 🔄 Churn was a constant battle. After acquiring new markets, they needed a transformation—𝐟𝐚𝐬𝐭. That’s where Interactions' Intelligent Virtual Assistant (IVA) came in. By replacing their outdated IVR with a natural language AI solution, we helped them: ✅ Handle 21 million calls annually with ease. ✅ Streamline payments, authentication, and FAQs—reducing friction at every step. ✅ Increase self-service success to 69% while improving customer experience. 𝘈𝘯𝘥 𝘵𝘩𝘦 𝘣𝘪𝘨𝘨𝘦𝘴𝘵 𝘸𝘪𝘯? 💰 $10.8 million in net savings year-to-date 📈 $20 million projected savings When AI is designed right, it doesn’t just reduce costs—it transforms customer service. See how we’re helping telecom leaders scale, optimize, and win 👇 [https://lnkd.in/gnPMqaTA) #AI #ConversationalAI #Telecom #CustomerExperience #CXInnovation #Automation #IVA

Sometimes, the right conversation can change everything. What started as a plan to decommission an application turned into a game-changing solution—thanks to the right people, the right ideas, and the ability to execute. Great insights from Casey Thornsberry—check out the full story below. ⬇️

AI is revolutionizing customer service. But are we asking the right questions about how it should be used? Generative AI, automation, self-service—these are all powerful tools. But they’re just that: tools. The real transformation happens when AI is applied thoughtfully, in a way that enhances—not replaces—the customer experience. At Interactions, James Wood, EVP, Platform & Applications, sees firsthand how contact centers can leverage AI without losing the human connection. 🚀 𝗦𝗵𝗼𝘂𝗹𝗱 𝗔𝗜 𝗵𝗮𝗻𝗱𝗹𝗲 𝗲𝘃𝗲𝗿𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄? Not every customer service need is a job for Generative AI. Sometimes, a structured process gets the job done faster. 🗣 𝐖𝐡𝐞𝐧 𝐝𝐨 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐬𝐭𝐚𝐫𝐭 𝐲𝐞𝐥𝐥𝐢𝐧𝐠 "𝐀𝐠𝐞𝐧𝐭!"? Studies show that in as little as 1.5 utterances, frustration boils over. The solution? AI that understands intent and escalates at the right moment. 🔄 𝐖𝐡𝐚𝐭’𝐬 𝐭𝐡𝐞 𝐫𝐞𝐚𝐥 𝐠𝐨𝐚𝐥 𝐨𝐟 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧? It’s not about keeping customers from human agents. It’s about making interactions frictionless—whether that means AI solving an issue or seamlessly transitioning to a person. The future of customer service isn’t all AI or all human. It’s the right balance of both. Read the full conversation with James Wood to uncover how AI can empower contact centers, drive revenue, and enhance CX without losing the human touch. https://lnkd.in/grWV8cDf #AI #CustomerExperience #ContactCenters #ConversationalAI #CXInnovation #Automation #HumanInTheLoop