Island Hospitality Management

Today, we’re excited to spotlight Angela Lawrence from Embassy Suites Springfield, who was nominated twice by the Sales team, including Maya C. and Cassandra Lopez! Maya shared a story that highlights Angela's commitment to going above and beyond: “Last week, we had a guest who needed help navigating public transportation and wasn’t sure where to go. Angela not only gave him directions, but she also researched which bus and metro to take. She even stayed to make sure he got on the right bus!” Thank you, Angela, for your outstanding dedication and care! Stay tuned for more Front Desk Stars as we continue the celebration! #FrontDeskAppreciationWeek

Today, we're excited to spotlight Vicki Deall from Hampton Inn Long Island - Brookhaven, nominated by General Manager Jaimie Cano. Jaimie shared, “Vicki has such a big heart. It’s not only that she makes our guests feel special, but she goes above and beyond to remember special occasions for our housekeepers, Front Desk staff, and the entire management team. She truly leads with her whole heart.” Thank you, Vicki, for your warmth and dedication that make such a difference! #FrontDeskAppreciationWeek

We asked managers from all our hotels to share stories about their Front Desk Stars, and we've selected 5 incredible team members to spotlight! First up, let’s shine a light on Ethan from Home2 Suites Woodland Hills, nominated by Gareth Cook, the Director of Rooms. Gareth shared how Ethan’s patient and empathetic approach, combined with his clear communication, consistently eases guests’ concerns and ensures a smooth, positive check-in experience. Thank you, Ethan, for embodying excellence! Stay tuned as we celebrate more of our Front Desk Stars throughout the week! 👏🌟 #FrontDeskAppreciationWeek

Feeling grateful and inspired after a recent #CommercialStrategy event with Island Hospitality Management! Mohammed Razib represented Cogwheel Marketing & Analytics at this event. Thank you Island Hospitality Management for giving us the opportunity to share valuable insights with your #team. It was a very productive conversation with #Sales, #Revenue Managers, and #Leadership. We discussed how to #communicate with each other and how each team can #support the other from a #marketing point of view. It was a great pleasure to also talk with Kiley Watkins and Mark George in person!

As National Hispanic Heritage Month begins, it's the perfect time to celebrate the diversity that makes our company unique. This month, we’re honoring the histories, cultures, and contributions of Hispanic and Latino Americans who have positively shaped our communities. We’ll also share stories from our properties, showcasing how we’re learning about each other’s backgrounds and celebrating our individual uniqueness. Stay tuned!

As International Housekeeping Week comes to a close, we've loved seeing the stories and photos from celebrations across our hotels. Every day, our incredible housekeeping teams work tirelessly to create clean, comfortable, and welcoming environments for our guests. While our appreciation for their efforts goes far beyond just one week, International Housekeeping Week gives us the perfect opportunity to shine a spotlight on their dedication. To our housekeeping teams: Thank you. Thank you for your hard work and resilience. Thank you for your attention to every detail. Thank you for supporting every aspect of our operations. Thank you for your unwavering commitment to our guests. Thank you for making a difference, one stay at a time.

Happy International Housekeeping Week! We’re shining the spotlight on our amazing housekeeping teams who work tirelessly to keep our properties sparkling. To add a little fun to the celebration, our corporate office created a special tribute—a catchy original song, “Housekeepers, We Love You!” Thank you for all that you do! #InternationalHousekeepingWeek #ThankYou

Looking for the perfect weekend getaway? Spend the holiday at one of our stunning properties- the Residence Inn Fort Lauderdale Intracoastal/Il Lugano! Enjoy stunning waterfront views, spacious suites, and top-notch amenities just a walk from Fort Lauderdale Beach. Wishing all our amazing Team Members, Customers, and Partners a safe and relaxing Labor Day weekend! 🎉

Our Commercial Strategy Meeting in Fort Lauderdale has officially come to an end! Our teams from Revenue Management, Digital Marketing, Sales, Operations, and our Executives came together to define key objectives, actions, and measures that will keep Island Hospitality Management moving forward. As our COO, Gregg Forde, aptly said, our teams are now driving the train together—breaking down silos and moving forward as one.

That's a wrap for #GBTA 2024 in Atlanta! Thank you to all our clients and colleagues, both old and new, who visited our booth and connected with us. We look forward to our continued partnerships and what's in store for the rest of the year!