JFK International Air Terminal

We are honored to share that Roel Huinink, Chief Executive Officer, has been recognized on PoliticsNY & amNY Metro’s 2025 Power Players in Transportation list. Since we kicked off JFK Terminal 4’s redevelopment project more than three years ago, Roel has ensured our community remains true to our mission – providing a global gateway to New York City and transforming T4 into a world-class terminal that offers passengers exceptional journeys. We are proud to be a part of transforming New York City’s transportation industry, and this year, we look forward to sharing more of our progress on innovation and customer experiences across T4. Congratulations to the honorees who continue to improve transportation across NYC! To learn more, visit: https://lnkd.in/e6jjbY6N

What happens when innovation meets one of the busiest airport terminals in the US? JFK International Air Terminal 4 and Beonic have built a powerful partnership, transforming how millions of passengers move through the airport. Using AI-driven passenger flow management, real-time data, and predictive analytics, JFKIAT has optimised staffing, reduced wait times, and improved the passenger experience. Now, we’re showcasing this success in a new case study and video, highlighting how Beonic’s technology is setting a new standard for airport efficiency. As Steve Tukavkin, VP of IT & Digital at JFKIAT, puts it: “Beonic’s innovative solutions have transformed how we manage passenger flow, allowing us to stay ahead of demand and ensure a smoother experience for everyone.” See how this partnership is shaping the future of airport operations. https://hubs.la/Q03c0XGf0

Dorothy Brown-Yarru, owner of DBY and Associates, LLC and Pack N’ Go Retail, LLC, has built a remarkable career in the airport concessions industry.   She joined Terminal 4 in 2004 as a financial controller, managing retail operations for over a decade before seizing the opportunity to launch her own business. In 2021, she transformed a vacant space into Pack N’ Go Retail, offering travelers essential goods with top-tier customer service.   Dorothy continues to expand her presence at JFK T4 and remains committed to creating new opportunities in the aviation industry. Her advice to any woman aspiring to be in the aviation industry is to ‘go for it!’ “Trust in your instincts and judge yourself by your ability to be successful at what you do. If you are willing to work, you can make it, the sky is the limit."

In honor of Women’s History Month, JFKIAT will highlight many of the impressive women business owners who contribute to creating experiences at T4.   Susan Druckman, founder and owner of Susan Druckman Inc. (SDI), is a trailblazer in the airport concessions industry. Under Susan’s leadership, SDI expanded across multiple JFK terminals and other airports nationwide, navigating the complexities of the travel industry.   As a certified ACDBE, MBE, and WBE business owner, Susan has leveraged these certifications to seize key opportunities in airport concessions, setting an outstanding example as a leader within T4's strong community of diverse business owners.   She advises women entrepreneurs who are considering starting a business in the airport industry to “Be the expert. Whatever business you pursue, make sure you are the Chanel of your dreams.”

JFKIAT was honored to welcome the Special Olympics USA team as they embarked on their journey to the 2025 Special Olympics World Winter Games in Turin, Italy. We hosted a special send-off to celebrate these incredible athletes, ensuring they had a smooth and welcoming experience before takeoff.   At JFKIAT, we are committed to creating an inclusive and accessible experience for all travelers. We are proud to reaffirm our commitment to accessibility through our support of Team USA as they take the world stage.    We wish them, along with all competing teams, the best of luck!

Congratulations to our airline partners Delta Air Lines for recently celebrating their 100 Year Anniversary! We look forward to continuing to work together and celebrating many more milestones together.

As Women's History Month kicks off, we're celebrating two outstanding leaders at JFKIAT—Director of Terminal Redevelopment Gina Battagliola, PMP and Vice President of Operations Susana Desa—who have been named to Schneps Media's 2025 Power Women of Queens list, which recognizes the outstanding women who make Queens a thriving community. Susana is honored for her leadership in overseeing operations at Terminal 4, which serves more than 27 million passengers annually and plays a critical role in leading the terminal transformation. Gina has also been recognized for her role in JFKIAT's redevelopment of T4, which awarded nearly 40% to MWBEs, and her dedication to mentoring and advancing women in aviation. Congratulations to Gina and Susana on this well-deserved recognition! To learn more, visit https://lnkd.in/eSpNPqfa

At JFKIAT, we work to deliver incredible journeys for everyone who walks through our doors at T4. We are proud to share we’ve been recognized in the The Port Authority of New York & New Jersey’s Aviation Customer Service Excellence Awards in both the Continuous Improvement and Best Accessibility Experience categories. These recognitions serve as a testament to the dedication and hard work of our community to create a world-class terminal, and our commitment to prioritizing our passengers as we continue the redevelopment of T4.   Thank you to our entire T4 community for your dedication, and to the Port Authority for this recognition.

With over 30 years of experience in terminal operations, JFKIAT is committed to sharing industry knowledge with the next generation of aviation professionals. Earlier this month, we partnered with our long-time colleagues at Vaughn College of Aeronautics and Technology to explore the future of aviation technology. Stacey Lora, CISM, Stephen Tukavkin, and Susana Desa represented JFKIAT in a panel discussion on biometrics in aviation—diving into its impact on security, efficiency, and the passenger experience. The panel also addressed key topics like privacy concerns, data protection laws, and the legal considerations shaping biometrics adoption in the industry. A big thank you to Vaughn College for hosting this insightful discussion and to everyone who joined us! #AviationInnovation #Biometrics #FutureOfTravel #JFKIAT

At JFKIAT, honoring Black history is more than a monthly observance - it’s part of our daily commitment to diversity and inclusion.   To celebrate #BlackHistoryMonth, we asked JFKIAT team members Elaina Joyner, MBA, Senior Manager, Retail, Customer Experience & Commercial, Andre Saint Fleur, Supervisor, Operations, and Patricia Rouzeau, Manager, Facility Services, to reflect on this year’s Black History Month theme - African Americans’ contributions to labor - and their journeys in aviation. Their hope that their careers serve as a testament to the power of representation is reflective of JFKIAT’s mission to lay a stronger foundation in the aviation industry for a more diverse, equitable, and inclusive future.