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Nurse-led patient experience company focused on aligning your organization culture to behaviors that improve CMS PX Star Ratings and Leapfrog Hospital Safety Grade. Benefits of implementing an effective patient experience strategy: *decrease in penalties *improved patient outcomes *increase patient lifetime value *decrease in no-shows *improved organization reputation Patient Experience Strategic Planning As a certified patient experience professional (CPXP) and former Chief Patient Experience Officer, Landing Exceptional Experiences is equipped with the expertise to assist your organization in creating PX Strategic Plans that include corporate goal setting and activation plans. Experience in Action Landing Exceptional Experiences has successfully operationalized patient experience culture change in urban, community and rural settings. We will work with your leadership and designated team members to bring your Patient Experience Strategic Plan to life by implementing consistent behaviors that improve patient experiences and impact the outcomes of those you serve. Stick the Landing Engagement Sessions Landing Exceptional Experiences will facilitate working sessions based on your organizational needs. We can also provide speaking engagements for leadership to accelerate progress to goal and ensure that you "Stick the Landing" and re-ignite the passion for making a difference in the lives of others.
External link for Landing Exceptional Experiences
Greenville, SC, US
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
Join ToniTime host, Toni Land, as we dive into a recent Reddit post where a new nurse chose nursing because of the science. But is science all there is to it? What about compassion, right? Give it a listen, drop a comment, and hit that subscribe button! Remember, solutions are just a discussion away! #ToniTime #YouTube #humanexperience # patientexperience #nursing #compassion
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
🌟 Celebrating Patient Experience Week 2024! 🌟 This week, I'm sharing some patient experience videos to help your teams "Connect to purpose." I've used these videos with my teams, PFACs, leadership meetings, and more over the years. Let's kick things off today with one of the OGs, "Empathy: The Human Connection to Patient Care" from Cleveland Clinic. #PatientExperience #EmpathyInHealthcare #humanexperience #patientexperienceweek
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
Attending The Beryl Institute Elevate PX always feels like a heartwarming family reunion for me. Leaders from all over the world come together with this shared passion to improve the human healthcare experience. This year, Landing Exceptional Experiences had the privilege of sponsoring and kicking off the Elevate PX Pecha Kucha session. This process, from preparation to presentation, was a creative and inspiring experience for me. Thanks, Jason A. Wolf, Ph.D., CPXP, Russell Senger, & Stacy Palmer, CPXP for this opportunity. #elevatepx #humanexperience #patientexperience #landingexceptionalexperiences
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
According to a January 2024 Pew Research study, "The vast majority of Americans – 97% – now own a cellphone. Nine-in-ten own a smartphone, a significant increase from the 35% reported in Pew Research Center’s initial survey on smartphone ownership in 2011." So, why are healthcare organizations not embracing SMS as a mode of communication to improve outcomes? I would love to hear your thoughts on using SMS to enhance patient experience and safety outcomes. #healthcareInnovation #patientcare #communication #SMS #texting #healthcare #patientexperience #patientsafety #patientadherence #patientoutcomes