Language Link - A BIG Language company

Let’s face it, health insurance has a language all its own that’s hard to comprehend. That’s one reason Open Enrollment can feel so overwhelming—especially for those who already face language barriers. Making sure that every member, regardless of proficiency in English, fully understands their healthcare options is key to providing excellent service and equitable care. Here’s how BIG Language Solutions can help: ✔️Over-the-phone interpretation (OPI): Instantly connect with experienced interpreters in 300+ languages, available 24/7. This allows for real-time support with questions about plan benefits, coverage options, and enrollment processes. ✔️LanguageExpress™: Rapid, high-volume, accurate translations for critical documents such as plan summaries, benefit guides, enrollment forms, and Explanation of Benefits (EOBs)—available in 300+ languages to help members make informed decisions. (We also print and send if you need that!) ✔️Multilingual support for websites and digital platforms: Make your member portals and self-service tools accessible in multiple languages, so LEP members can easily review plans and submit documents. 📧Don’t let language barriers prevent your members from making the right healthcare decisions this Open Enrollment. Let’s chat about how we can support you. Reach out at info@biglanguage.com. #OpenEnrollment #LanguageAccess #Translation

Who are you supposed to call when your OPI provider lets you down at 3 a.m.? Ghostbusters? 👻 😱 If your provider doesn’t offer 24/7 support, it might be time to switch. At BIG Language Solutions, we never leave you stranded: ✔️Live operators available 24/7 to assist you during calls ✔️Client relations team ready to respond to emails within 24 hours, with solutions in place within 72 hours When language assistance is critical, having reliable support is just as important as having the right languages available. If your current provider isn’t delivering, it might be time to explore better options. 📧 Contact us at info@biglanguage.com, and let’s chat about how we can improve your OPI experience. #Interpreting #OPI #LanguageAccess

For over 25 million Americans with Limited English Proficiency (LEP), navigating critical conversations—whether with doctors, healthcare professionals, or service providers—is extremely difficult. But language access changes everything. 😃 Here’s how: ✔️Better understanding: Clear communication ensures people fully grasp important information, leading to better decision-making. ✔️Improved outcomes: Patients who understand their treatment plans and clients who comprehend key details are more likely to follow through and comply correctly, resulting in better overall outcomes. ✔️Increased satisfaction: Providing services in someone’s preferred language builds trust, leading to higher satisfaction and loyalty. ✔️ More equity and inclusion: Offering language access levels the playing field, creating a more inclusive experience where everyone can engage fully and feel valued, no matter what language they speak. At BIG Language Solutions, we make this easy: ✔️LanguageExpress™: Rapid, high-volume, accurate document translation in 300+ languages. ✔️Over-the-phone interpretation (OPI): Instant access to interpreters in 300+ languages, available 24/7. 📧 Reach out to us at info@biglanguage.com, and let’s talk about how we can help you improve customer service, outcomes, and satisfaction with reliable language services.

Nearly 60% of customers say long hold times are the most frustrating part of a service experience. Are your clients waiting too long for interpretation support? When customers or patients need help, every second that ticks by adds up to more frustration and delayed care. That’s why we focus on quick connection times to keep your clients and patients from waiting: ✔️20-second average connect time across all languages ✔️Access to interpreters in 300+ languages 24/7/365 ✔️99.999% uptime, so you can rely on us around the clock Remember, ‘The waiting is the hardest part’ - Tom Petty. 😆 📧 Reach out at info@biglanguage.com, and let’s talk about how BIG’s rapid OPI connection times can improve your customer satisfaction! #Interpreting #LanguageAccess #CX

Protecting your patients’ personal health information (PHI) during on-the-phone interpretation is a big responsibility, and it’s also the law. At BIG Language Solutions, our services are fully HIPAA-compliant, keeping your patients’ sensitive information secure while you provide the care they need. Here’s how we protect patient privacy: ✔️Experienced medical interpreters specifically trained to handle personal health information ✔️A strong data security infrastructure designed to safeguard confidential information Your patients trust you to get their care right—and that includes keeping their data safe. 📧 Interested in learning how our HIPAA-compliant OPI services can support your organization’s language needs? Let’s connect! You can write to use at info@biglanguage.com. #HIPAA #Interpreting #LanguageAccess

If you’ve ever struggled to find an interpreter quickly for a customer, you know how frustrating—and costly—delays can be, wasting time and causing a poor experience for the people relying on you. At BIG Language Solutions, we have services in place to make sure you’re never left hanging: ✔️300+ languages available 24/7/365 ✔️An average 20-second connect time across all languages ✔️99.999% uptime, so service interruptions are never a concern Whether it’s a healthcare emergency or a parent/teacher call, we provide reliable, on-demand interpretation, no matter the time of day or night. If interpreter availability is causing delays, it might be time to switch to a partner you can trust. 📧 Contact us at info@biglanguage.com today, and let’s talk about how we can support your language access needs! #OPI #LanguageAccess #Interpreting

Here are 6 signs your relationship with your current over-the-phone interpretation (OPI) vendor may have gone stale: ✔️Long wait times or complicated connection processes ✔️Limited language availability or no 24/7 access ✔️Lack of industry-specific expertise ✔️Inconsistent quality and poor customer support ✔️Outdated technology and a lack of innovation If any of these sound familiar, it may be time to switch. Switching to BIG is simple and fast. 😃 You get: ✔️Quick setup ✔️Over 300 languages covered by highly vetted interpreters ✔️24/7 availability with average connection times of 20 seconds ✔️Industry expertise in healthcare, government, education, and more We’ll handle everything from setup to account management, and you’ll be ready to go in just 24 hours. 📧 Contact us at info@biglanguage.com today, and let’s talk about how we can make the switch easy for you!

October is Health Literacy Month, and people with limited English proficiency (LEP) struggle with this more than most. Here's what your organization can do to change that: ✔️Use plain language in all communications to make complex information easier to understand. ✔️Provide materials in patients’ preferred languages to improve clarity and reduce confusion. ✔️Incorporate visual aids to break down medical jargon and simplify instructions. ✔️Provide easy access to interpreters during critical conversations to support understanding. With LanguageExpress™, our customized workflow for secure, fast translations, your organization can ensure all critical communications are delivered in your patients' preferred language—making healthcare more accessible and improving health literacy. (We also print and send all communications, if you need that). 📧 Reach out at info@biglanguage.com, and let’s talk about how we can support your efforts! #LanguageAccess #HealthLiteracy #HealthLiteracyMonth