Introducing the LivePerson Community – a new, dedicated space for our customers to grow and collaborate. 🤝 Our customers are at the heart of everything we do. After listening to their feedback, we built this new community to help them gain the maximum value from our industry-leading Conversational Cloud. What you'll experience in the LivePerson Community: 🌱 Learning and growth resources 📙 Self-service support options 👥 Co-innovation forums and (coming soon!) ways to influence the evolution of our platform Read more about the new go-to destination for your contact center's digital-first transformation: https://lnkd.in/g_8wWNJP #LivePerson #ContactCenter #CustomerConversations #CommunityBuilding
LivePerson
Software Development
New York, NY 273,765 followers
Accelerate contact center transformation, supercharge agent productivity & deliver more personalized CX.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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Since the launch of the LivePerson Community last week, we've already seen a flurry of activity from contact center and CX leaders across the globe! 👥 This new destination is designed from the ground up to help you gain the maximum value from our Conversational Cloud and transform your contact center into a digital-first hub for customer experience. Learn more about the resources available in the Community and how you can join: https://lnkd.in/gvqjafGf #LivePerson #ContactCenter #CustomerConversations #CommunityBuilding
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Discover the 4️⃣ phases of building an effective and impactful digital-first contact center with LivePerson's Conversational Flywheel. This is a framework anyone can use to transform their existing infrastructure — driving significant cost savings, improved customer satisfaction, and increased agent retention. Get your playbook for success here: https://lnkd.in/g3sZ36ae #ContactCenter #CCaaS #DigitalTransformation
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Digital-first conversations are more crucial than ever for your business – especially when disaster strikes. 💬 Ruth Zive, Chief Marketing Officer at LivePerson, shares with Fast Company how digital-first contact centers can serve as a lifeline for brands in times of crisis: https://lnkd.in/gSg7M9pG #CustomerExperience #CXStrategy #CX
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Only 3 weeks until ✨Spark✨! It's time to starting thinking about what's on the checklist for your contact center's digital transformation. On October 23rd, you’ll hear AI success stories and learn from industry leaders including Signet Jewelers, Frost, and BECU. Tune in to our virtual product launch event to gain valuable takeaways from their strategies, challenges, and successes in implementing AI-driven solutions. Save your spot today: https://lnkd.in/g3BJW7vN #LivePerson #ROIOfAI #VirtualEvents #GenerativeAI
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The LivePerson team will be in attendance at World Aviation Festival in Amsterdam from October 8 to 10. ✈️ Ryan Saunders, Strategic Account Director at LivePerson, will lead a workshop exploring how United has personalized their CX experience with AI alongside Danielle Harvey from Quantum Metric and Angelica Zdanewicz from United Airlines. Save your spot: https://lnkd.in/gM5xn8WF #WorldAviationFestival #CustomerExperience #CXStrategy
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It's #InternationalCoffeeDay, so be honest: would you rather skip your morning coffee or stay on hold with a 1-800 number? 🤔 60% of consumers we surveyed said they would 𝐬𝐤𝐢𝐩 their beloved morning coffee if they could skip being placed on hold. Simply put: while voice is here to stay, customers are desperate to be free of traditional IVR experiences and buy from brands that prioritize their time and energy. Explore how you can build best-in-class customer experiences with LivePerson (and keep those coffees in hand ☕): https://lnkd.in/gZW2f9jR #ContactCenter #CCaaSSolutions #CustomerExperience
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On #InternationalPodcastDay, we're taking a look back at Season 2 of Generation AI and the incredible lineup of guests we've hosted, including: 🗣️ Joe Wang from Ancestry 🗣️ Ranjeeta Bhattacharya from BNY Mellon’s AI Hub 🗣️ Dom Nicastro from Simpler Media Group, Inc. (CMSWire) 🗣️ Sushma Niwalkar from Northwestern Mutual Season 3 is coming soon! Subscribe now so you don't miss an episode: https://lnkd.in/gEr29nSb #LivePerson #GenerationAI #TechPodcasts #GlobalPodcasts
Generation AI Podcast | LivePerson
liveperson.com
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Australia’s largest higher education marketplace, Open Universities Australia, is always looking for ways to make education more accessible and improve the student experience. 🏫 That's why they're using LivePerson’s generative AI agents to improve response times, strengthen student satisfaction, and improve lead qualification — all while holding empathetic, helpful conversations. Rachit Monga, Head of Student Recruitment at OUA, shares: "The prospective students that come to our website are in different consideration phases. So when they first decide to interact with OUA, there is a need for a conversational and personalized experience.” Read more about the incredible results OUA is generating for their students with LivePerson: https://lnkd.in/gAXikQpC #AIAgents #GenerativeAI #AILeads #CaseStudy
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At LivePerson, we believe in giving back to the communities where we live and work. 🧡 What our global team has been up to this month: a beach cleanup in Japan, a riverbank cleanup in Scotland, a day helping out Willing Hearts in Singapore, and an afternoon supporting Leket Israel's food donations! #LivePerson #LivePersonLife
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