Melo Associates

First, 🎃 Happy Halloween 🎃! In the latest edition of The Pearls of Wisdom, we’re diving into a powerful truth: Harvard Business Review shares 92% of executives agree that strong relationships directly fuel business success. At Melo Associates, relationships aren’t just important; they’re foundational. This fall, Founder & CEO, Swati Garg, and Senior Recruitment Consultant, Lindsay Lynch, took that commitment on the road. Today we share some of what we've learned, what we're looking forward to, and how we're ready to help fill your Revenue Protection and Revenue Expansion roles for all levels, including individual contributors, #leadership and #executives. Let’s finish 2024 strong! #CustomerSuccess #RevenueExpansion #RevenueProtection #Recruitment

Thank you to everyone who joined us for "The Talent Lens: Success Magnified" webinar with Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. 🚦🔮 last week! Whether you were able to attend live or missed it, you can now catch the replay on our YouTube channel: https://lnkd.in/gSPUMfsB Up next: Don't miss "Mastering Multithreading: Essential Skills for Developing Effective Stakeholder Relationships " with Elizabeth Italiano! #CustomerSuccess #ProfessionalServices #ProfessionalDevelopment #SaaS #Tech #Webinar

Melo Associates' Founder and CEO, Swati Garg, was named a SuccessCOACHING 2024 Top 100 Customer Success Strategist! Big thank you to SuccessCOACHING, Todd Eby, Andrew Marks, the judges including, Dan Ennis, Hiram Damin, Ifeanyi Nwoke, Maranda Dziekonski (she/her), Ralphie (Ralphette) White, and Raman Bindra, along with everyone who voted and the Melo Associates team. Congratulations to everyone celebrating this honor! Abby Hammer, Abhishek Mangaraj, Adnan Rahman, Adriana Evans, Ajoke Yusuf, Alex Turkovic, Allastair Meffen, Amber Monroe, Amy W., Angeline Kish, Antti Nevalainen, Ashna Patel, Ashwin Richard, Bamise Olowookere, Bayron Toruño Solano, Bev T., Bhavika Kochhar, Brad Davis, Bruno Dias, Cara Benecke, Cassie Williams, Cinthia Silva, Cristina Moise (Rotari), Daphne Costa Lopes, Dave Blake, Deepali Jagota, Diana Blanco Pautt, Dr. Solomon Akinlua, MBA. DBA. PMI-PBA. CSSBB. CCEP. SFC™.CCSM, Elizabeth Italiano, Estevão Stumpf, see others in the comments! #CustomerSuccess #TopStrategists #CSCommunity

Ready to re-enter the job market but not sure where to start? Whether you've spent years climbing the career ladder, taken time off to care for family, or taken a career break, getting back into today’s dynamic workforce can be challenging. But with the right strategy, you can confidently reclaim your competitive edge and seize exciting new opportunities. This THURSDAY, Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. 🚦🔮 of Growth Molecules™ will walk you through the essential steps to navigate this transition: - Refresh and leverage your skills - Activate and expand your network - Optimize your LinkedIn profile for maximum visibility - Target roles that align with your experience and aspirations They'll also cover: - Embracing AI tools to supercharge your job search - Preparing for interviews with confidence and ease - Standing out in today’s competitive job market Whether you’re looking to pivot into a new field or return to a familiar industry, you don't want to miss the next 'The Talent Lens: Success Magnified'! https://lnkd.in/g2cj4Qam #webinar #customersuccess #ai #jobsearch #professionaldevelopment

We were thrilled to sponsor and attend ChurnZero’s #ZEROIN24 Conference once again, reinforcing our role as leaders in Revenue Protection and Revenue Expansion hiring. This event is always a highlight for us, and this year, it delivered powerful insights & inspiring conversations on the evolving landscape of customer success, #leadership, and #AI. We kicked it off with The Success League for a pre-conference event, which was the best way to arrive in D.C.. The next day, a wonderful breakfast with another partner, Success in Black, created such a great morning. ZEROIN started with incredible fireside chat with You Mon and William Wagner; "Create a Crisis," emphasizing the importance of urgency, anticipating challenges, and innovation for growth. Then Alyssa Nolte’s session on building genuine customer connections and Rachel Provan’s insights into the psychology behind successful customer interactions. Their expertise reminded us of the impact small gestures, like a "mint at the end of dinner," can create. Keishla Ceaser-Jones and Stephanie Workman-Bolden challenged us to focus on outcomes & value over just being nice—reinforcing that sustainable growth comes from results, not just intentions. Day 2 featured incredible keynotes & panel discussions, particularly from women leaders who shared their diverse career paths and strategies for leading with confidence and self-awareness. Polly Speros, Jo-Ann Chiam, and Nikki Briggs emphasized the importance of curiosity, embracing feedback, and knowing when to pivot—all vital lessons for customer success professionals and recruiters alike. The sessions on AI, especially those led by Bob London, Marley, Adil Dittmer and Roxcee S., pushed us to think critically about how AI is integrated into CS organizations. It's not just about appearing efficient; it’s about ensuring that AI truly enhances effectiveness. Jeremy Wingate, Tyler Jensen Smith, CPA, CISA, MAcc, and Shashidhar Bellamkonda also reinforced this, urging a thoughtful balance between AI efficiency and human touch, with an emphasis on ethics and transparency—principles we strongly value at Melo Associates. "If you don't get results, find something else to do to where you do get results" by Jo-Ann Chiam. We love this, results are key to success, and results are what are driving some new services we're adding to Melo Associates. We’re grateful for another enriching year at #ZEROIN24. Thank you to You Mon Tsang, Hayley Merchant, Cori Webb, Cassidy Lombardy, Hunter Montgomery, Abby Hammer, and the entire ChurnZero team for creating a space that fuels our growth and strengthens our connections. Thank you to everyone else who made this week what it was: Kristen Hayer, Ed Powers, Jeff Kushmerek, Brad Davis, Brittany Casey, Arit Nsemo, Jared Orr, Ryan Supeene, Andrew (AJ) Tjaden, CCXP, PMP, Dana Alvarenga, Annie Stefano, M.Ed. 🚦🔮, Emilia D'Anzica, MBA, PMP, Talibah G., Sydney McKenna, Misba Morelis, Reanna Dempsey, Heather Wendt #customersuccess

What a phenomenal event last night with The Success League! Thank you to everyone who came out to enjoy an evening to connect with fellow professionals, build relationships, and kick off ChurnZero's #ZEROIN2024. The 1st day is almost a wrap - what has been your favorite part? Swati Garg Lindsay Lynch Kristen Hayer #conference #customersuccess #networking

Swati Garg and Lindsay Lynch are in Washington, D.C.! They’re headed to our event with The Success League, which starts at 5pm EST. Next up: Success in Black breakfast tomorrow morning. ChurnZero’s #ZEROIN2024 Are you stopping by tonight?! #inperson #conference #networking #customersuccess

According to the ChurnZero 2024 Customer Success Leadership Study, in the past five years, 40% of CS teams have taken on expansions, and this responsibility is growing. Account management teams now handle 29% of expansions, up from 20% in 2022, while sales teams’ involvement has dropped to 24%. This shift shows just how vital Customer Success teams have become in managing both relationships and revenue growth. As CS professionals take on more, the need for top talent in these roles is more critical than ever. Is your #CustomerSuccess team prepared for this evolving role? Discuss Growth with Melo Associates: https://lnkd.in/eDWAAn5f Read the Study: https://lnkd.in/gG9xebEa #RevenueExpansion #CS #Renewals #CSLeadershipStudy

Reminder that we'd love to meet you tomorrow for a pre-conference gathering before ChurnZero's #ZEROIN2024. Melo Associates has partnered with The Success League for an evening of opportunity to meet some great folks, make new connections, and get excited for what's to come. 📍 Oct 15th between 5-7pm at the Continental Beer Garden Looking forward to seeing you there! RSVP 👇 https://lu.ma/ei3t3jg4 #CustomerSuccess #Leadership #WashingtonDC #Networking

Last month, Melo Associates marked 8 years in business! These 8 years have been a journey of relentless growth, unwavering determination, and commitment. We’ve evolved, expanded our team, and refined our services to meet the dynamic needs of our community. Thank you for being a part of the Melo Associates story — and trust us, we’re just getting started. As we approach the end of 2024, we’re preparing to unveil some exciting developments. Stay tuned for what’s next! #customersuccess #professionalservices #recruitwithmeloassociates