Melo Associates is a top-rated recruitment firm based in Chicago, specializing in Customer Success and Professional Services. Founded in 2016 by Swati Garg, the company was previously known as Swati Garg Consultancy. Melo Associates’ commitment to exceptional client relations has led us to become a partner and important extension of our clients’ team. This dedication is reflected in our logo, which features a pearl symbolizing purity, integrity, and loyalty. These qualities direct all of Melo Associates’ business, operational and relational decisions, and foundational beliefs.
As a recruitment firm, Melo Associates is dedicated to finding the best possible match between clients and candidates.
Our Mission: To create opportunities that are mutually beneficial, embracing the strengths and values of both individual and organization, ensuring professional satisfaction is a two-way street.
We strive to create an environment that fosters growth and success for all parties involved. If you’re looking for a top-tier recruitment firm specializing in Customer Success and Professional Services, reach out to us here.
Our Values: To listen, be empathetic, and work with integrity.
Our Energy: Focused, determined.
Our Method: Professional, approachable, and results driven.
Ready to re-enter the job market but not sure where to start?
Whether you've spent years climbing the career ladder, taken time off to care for family, or taken a career break, getting back into today’s dynamic workforce can be challenging. But with the right strategy, you can confidently reclaim your competitive edge and seize exciting new opportunities.
This THURSDAY, Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. 🚦🔮 of Growth Molecules™ will walk you through the essential steps to navigate this transition:
- Refresh and leverage your skills
- Activate and expand your network
- Optimize your LinkedIn profile for maximum visibility
- Target roles that align with your experience and aspirations
They'll also cover:
- Embracing AI tools to supercharge your job search
- Preparing for interviews with confidence and ease
- Standing out in today’s competitive job market
Whether you’re looking to pivot into a new field or return to a familiar industry, you don't want to miss the next 'The Talent Lens: Success Magnified'!
https://lnkd.in/g2cj4Qam#webinar#customersuccess#ai#jobsearch#professionaldevelopment
We were thrilled to sponsor and attend ChurnZero’s #ZEROIN24 Conference once again, reinforcing our role as leaders in Revenue Protection and Revenue Expansion hiring. This event is always a highlight for us, and this year, it delivered powerful insights & inspiring conversations on the evolving landscape of customer success, #leadership, and #AI.
We kicked it off with The Success League for a pre-conference event, which was the best way to arrive in D.C.. The next day, a wonderful breakfast with another partner, Success in Black, created such a great morning.
ZEROIN started with incredible fireside chat with You Mon and William Wagner; "Create a Crisis," emphasizing the importance of urgency, anticipating challenges, and innovation for growth. Then Alyssa Nolte’s session on building genuine customer connections and Rachel Provan’s insights into the psychology behind successful customer interactions. Their expertise reminded us of the impact small gestures, like a "mint at the end of dinner," can create.
Keishla Ceaser-Jones and Stephanie Workman-Bolden challenged us to focus on outcomes & value over just being nice—reinforcing that sustainable growth comes from results, not just intentions.
Day 2 featured incredible keynotes & panel discussions, particularly from women leaders who shared their diverse career paths and strategies for leading with confidence and self-awareness. Polly Speros, Jo-Ann Chiam, and Nikki Briggs emphasized the importance of curiosity, embracing feedback, and knowing when to pivot—all vital lessons for customer success professionals and recruiters alike.
The sessions on AI, especially those led by Bob London, Marley, Adil Dittmer and Roxcee S., pushed us to think critically about how AI is integrated into CS organizations. It's not just about appearing efficient; it’s about ensuring that AI truly enhances effectiveness. Jeremy Wingate, Tyler Jensen Smith, CPA, CISA, MAcc, and Shashidhar Bellamkonda also reinforced this, urging a thoughtful balance between AI efficiency and human touch, with an emphasis on ethics and transparency—principles we strongly value at Melo Associates.
"If you don't get results, find something else to do to where you do get results" by Jo-Ann Chiam. We love this, results are key to success, and results are what are driving some new services we're adding to Melo Associates.
We’re grateful for another enriching year at #ZEROIN24. Thank you to You Mon Tsang, Hayley Merchant, Cori Webb, Cassidy Lombardy, Hunter Montgomery, Abby Hammer, and the entire ChurnZero team for creating a space that fuels our growth and strengthens our connections.
Thank you to everyone else who made this week what it was: Kristen Hayer, Ed Powers, Jeff Kushmerek, Brad Davis, Brittany Casey, Arit Nsemo, Jared Orr, Ryan Supeene, Andrew (AJ) Tjaden, CCXP, PMP, Dana Alvarenga, Annie Stefano, M.Ed. 🚦🔮, Emilia D'Anzica, MBA, PMP, Talibah G., Sydney McKenna, Misba Morelis, Reanna Dempsey, Heather Wendt#customersuccess
According to the ChurnZero 2024 Customer Success Leadership Study, in the past five years, 40% of CS teams have taken on expansions, and this responsibility is growing. Account management teams now handle 29% of expansions, up from 20% in 2022, while sales teams’ involvement has dropped to 24%.
This shift shows just how vital Customer Success teams have become in managing both relationships and revenue growth. As CS professionals take on more, the need for top talent in these roles is more critical than ever.
Is your #CustomerSuccess team prepared for this evolving role?
Discuss Growth with Melo Associates: https://lnkd.in/eDWAAn5f
Read the Study: https://lnkd.in/gG9xebEa#RevenueExpansion#CS#Renewals#CSLeadershipStudy
Reminder that we'd love to meet you tomorrow for a pre-conference gathering before ChurnZero's #ZEROIN2024.
Melo Associates has partnered with The Success League for an evening of opportunity to meet some great folks, make new connections, and get excited for what's to come.
📍 Oct 15th between 5-7pm at the Continental Beer Garden
Looking forward to seeing you there!
RSVP 👇
https://lu.ma/ei3t3jg4#CustomerSuccess#Leadership#WashingtonDC#Networking
Last month, Melo Associates marked 8 years in business!
These 8 years have been a journey of relentless growth, unwavering determination, and commitment. We’ve evolved, expanded our team, and refined our services to meet the dynamic needs of our community.
Thank you for being a part of the Melo Associates story — and trust us, we’re just getting started.
As we approach the end of 2024, we’re preparing to unveil some exciting developments. Stay tuned for what’s next!
#customersuccess#professionalservices#recruitwithmeloassociates
Melo Associates' Founder and CEO, Swati Garg, is thrilled to return as a judge for the 2025 EverAfter Creative #CS Leader Awards, just one year after being honored with the award herself!
Nominations are now open—if you know a colleague or customer with an inspiring customer program, encourage them to apply. It’s a great way to show appreciation and strengthen relationships.
https://lnkd.in/e_uJMAVB#CSLeaders#2025Awards#CustomerSuccess
