Metriport reposted this
Why can patient hit rate vary so much across different HIE onramps? 🧵 While most healthcare interoperability vendors integrate with the same national networks, one common myth is that this means that patient coverage will be relatively the same between different solutions... This is wrong, due to a number of reasons 👇 1) Each vendor has their own way of doing record location and patient matching: fine tuning of these specific services is essential to getting significant hit rates. Furthermore, if an endpoint is not returning data as expected in a network, it’s up to the vendor to be proactive and reach out to the parties involved to resolve this, which is not something all onramps will do. 2) Not all vendors have direct integrations: while some companies (like Metriport) integrate with Carequality directly, others do this through 3rd party vendors. This means that under the hood, they have little control over the services mentioned above, and are unable to configure these or get involved in resolution processes to improve hit rates for their own customers. 3) Everyone calculates “hit rate” differently: it’s important to be careful when a vendor tells you “we have X% patient coverage!”. How do they calculate this? At Metriport, we calculate our hit rate based on there being at least one unique document found per patient, whereas we learned recently that others often calculate this based on if there’s a patient match in the network or not, regardless of if any data is returned for that patient. 👉 When making a decision on what vendor to go with as an HIE onramp, it’s important that you make a long term decision rather than a short term one, as coverage will make all the difference once you’re dealing with significant patient volumes at scale. Whenever I hear someone say “HIEs don’t have great coverage”, I’m usually pretty skeptical, as all this tells me is that they probably used a legacy onramp previously, and are unaware that they could unlock significantly better patient coverage (90%+) by going with a modern solution like Metriport that takes the above factors seriously and constantly iterates to provide a premium experience for providers. #interoperability #healthcaredata #ehr #hie #commonwell #carequality