Metrolink

We are honored to announce Kevin Gray as our new Chief Technology Officer! Kevin, an award-winning IT executive, will lead our Integrated Digital and Technology Services (IDTS) Department as we gear up for transformative projects, including preparations for the 2028 Olympic and Paralympic Games. His visionary leadership will be pivotal as Metrolink advances towards a regional rail model for Southern California. Welcome aboard, Kevin!

Rider Naajia reached out to us to pat Conductor Ken on the back: Conductor Ken always greets his passengers with a smile and he looks out for our safety by reminding us to gather our belongings in advance of the station stops and use the handholds when going to the train door. During the morning rush, one may be in a hurry and forget to do these things, but hearing these safety reminders from the conductor helps us to keep safety first, no matter how hectic our mornings are. In addition, Conductor Ken keeps his passengers well-informed. He announces which track at L.A. Union Station we will arrive on so we can better get to our transit connections. I had a question about the latest schedule updates, and he helped me find the resource for that information. Conductor Ken is an excellent example of Metrolink’s foundational values of safety and customer service.

Yesterday (Wednesday, September 4), Metrolink ridership reached a new post-pandemic record with 22,089 boardings, breaking the previous record of 21,913. We love our riders who #takethetrain! 23,000, we'll see you soon. Count on it.

September is Rail Safety Month. LASD, Metrolink Bureau, Captain Abi Ben-Sahile discusses how he and his team partner with Metrolink to deliver a safe experience for customers and the community all year long. #railsafetymonth

CEO Darren Kettle reflects on his last three years at Metrolink as he enters his fourth, optimistic as ever and ready to advance Southern California's regional passenger rail system. Team Metrolink is excited for Darren's leadership in the years going forward! #takethetrain

As Senior Network Engineer, Luis Bracamontes oversees the network, virtual, server and security infrastructure within the SCRRA Business Network. He ensures Metrolink systems and networks run smoothly for employees and contractors who support riders. Spending most of his career in downtown LA, Luis enjoys working in a metropolitan area and is a Riverside Line rider who values public transportation. “For a couple hours a day, I get to enjoy the train ride to and from work, using the time to read, work or relax undisturbed,” Luis says.

We received a commendation for Conductor Eddie Ramos from a rider named Emma: For the past 15 plus years, my mother and I have been taking the Metrolink from Orange County to Los Angeles County. Eddie is a true gem. He always goes out of his way to make sure that my mother and I feel welcomed and appreciated as passengers. His kind and caring nature shines through in everything he does, whether it's helping us find a seat or simply offering a friendly greeting. It is evident that he takes pride in his job and truly cares about the well-being of his passengers. Eddie's warm and welcoming demeanor has made our commutes a more pleasant experience, and we are grateful to have him as our conductor. Eddie exemplifies outstanding customer service and demonstrates genuine care for [Metrolink's] passengers. His kindness and attentiveness have not gone unnoticed, and he has certainly made our Metrolink experience more enjoyable. It is conductors like him who make the daily commute a little brighter and more bearable for passengers like us. Eddie deserves recognition for his exceptional service, and we are grateful to have had the opportunity to ride with him on our journey. Thank you, Eddie, for your outstanding dedication to ensuring the comfort and well-being of your passengers.

Congratulations to Sabrina Davis, Director of Marketing and Partnerships at Metrolink, who was recently awarded 2024 Future of Railroading scholarship by the League of Railway Women. Sabrina currently attends Claremont Graduate University. This scholarship is awarded to a student pursuing a graduate or undergraduate degree who is interested in supporting the rail industry.   “My passion for public transit is fueled by a desire to innovate and enhance public transportation for all,” Sabrina says. “This scholarship empowers me to continue pursuing my goals and to contribute meaningfully to the future of rail transportation.”

Luis Carrasquero is the Deputy Chief Operating Officer. He works closely with Operations Directors and key staff to ensure that maintenance and tasks under each department are compliant and performed safely. Working cross functionally, he collaborates with Agency departments to improve overall passenger experience and safety.   “The departments that I oversee are critical to the day-to-day train operations… I feel empowered to prioritize passenger and employee safety daily, while continually improving processes and leveraging technology to keep Metrolink an industry leader,” Luis says.

Conductor Richard Moreno has received multiple rider commendations in the past month for his professionalism across his typical routes. Riders have noticed how much pride he takes in assisting passengers and the genuine conversations he has with them. Richard has been tasked with training new conductors, making sure they all exhibit the same level of excellence that he does. Thank you for continuing to set the standard, Richard!