MiaRec

Is your #ContactCenter ready to take Auto #QA to the next level? Join us for a live webinar on 11/14 to hear it straight from a former contact center manager. You already understand the benefits of using #AutoQA, but now it's time to measure ROI and boost your KPIs by 20% or more! Register: https://hubs.la/Q02VpTpN0

Today marks the start of Native American Heritage Month. From sharing educational resources to hearing inspiring stories, the MiaRec team is celebrating the vibrant traditions and achievements of Native American people. Learn more: https://hubs.la/Q02NKFFC0

🪦 RIP Manual QA (XXXX–2024) 🪦 Here lies Manual QA, who served contact centers tirelessly… until AI #Auto QA came along! ⚡ Time to lay those spreadsheets to rest. Say goodbye to hours of manual checks and hello to effortless, accurate quality assurance! 👋 #ContactCenter #HappyHalloween

Is your #ContactCenter feeling the pinch of rising costs? Our new report explores how #AI can help you tackle these challenges head-on. What you’ll learn: 💵 Cost-Effective Strategies 🔎 Agent Attrition Insights ☯️ Balancing Support Options Don’t let rising expenses hold you back - https://hubs.la/Q02VLjWN0

Happy Diwali from your friends at MiaRec!

Join Jonathan Kenu Escobedo & John Matthew Ortiz on our live webinar next week to learn how to make Auto #QA work even harder for your #ContactCenter. 🗓️ November 14th ⏰ 10am PST Watch the video below and click the link to register: https://hubs.la/Q02WnXsT0

Next up on the MiaRec pet series, please meet Bengie Escusa's Mr. Rat the Female Cat 😻 Yes, you read that right, she is Mister to YOU! She is best known for claiming any new boxes as her hangout spot, bringing real truth to the phrase 'if I fits, I sits.' And even with her love of chilling & snoozing, she's getting a head start on her summer body with her recent weight loss of 7lbs! Go girl ✨

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 #𝐜𝐡𝐮𝐫𝐧 𝐢𝐬𝐧'𝐭 𝐫𝐞𝐚𝐥𝐥𝐲 𝐭𝐡𝐚𝐭 𝐛𝐢𝐠 𝐨𝐟 𝐚𝐧 𝐢𝐬𝐬𝐮𝐞... 🔥💵 said no one....ever! Customer churn is a huge issue...and always will be. Good thing we can use AI to analyze #ContactCenter calls and automatically assign "𝘊𝘩𝘶𝘳𝘯 𝘙𝘪𝘴𝘬 𝘓𝘦𝘷𝘦𝘭 (𝘏𝘪𝘨𝘩, 𝘔𝘦𝘥𝘪𝘶𝘮, 𝘓𝘰𝘸)" to every call. I wrote a full article about this that also goes over a few more ways you can use AI to help reduce customer churn (𝐟𝐮𝐥𝐥 𝐚𝐫𝐭𝐢𝐜𝐥𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐦𝐦𝐞𝐧𝐭𝐬) 👇

Are you frustrated by customers leaving, and wish there was something you could do to engage them proactively? We've got good news. Thanks to #GenAI powered #ConversationIntelligence, you can identify customers at risk and put processes in place to proactively improve #CX, enhance service quality, and reduce churn. Learn how: https://hubs.la/Q02W8zyj0

👀 Are you ready to revolutionize your #ContactCenter? Dive into our groundbreaking whitepaper to discover how #LLM based #TopicAnalysis can elevate your operations, boost #CX, and give you the insights you need to stay ahead of the competition. 🔑 What’s Inside? Step-by-step recipe for the perfect topics strategy Exclusive video insights from our experts 60+ 🆓 topic templates to get you started ...and more! Download Now: https://hubs.la/Q02V61YW0