Mission Critical Partners

What happens when a 911 call doesn’t go through? In emergency response, 𝘦𝘷𝘦𝘳𝘺 𝘴𝘦𝘤𝘰𝘯𝘥 𝘤𝘰𝘶𝘯𝘵𝘴 — but the call for help is only as reliable as the infrastructure behind it. Too often, network failures, natural disasters, or even a single point of vendor failure can disrupt service. That’s why 𝐫𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐜𝐲, 𝐫𝐞𝐝𝐮𝐧𝐝𝐚𝐧𝐜𝐲 — and especially 𝐝𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 — are non-negotiable in modern emergency communications. 📄 In our latest whitepaper, “Emergency Communications Centers Need to Embrace Resiliency, Redundancy — and Especially Diversity,” we explore: ✅ Real-world vulnerabilities that put 911 services at risk ✅ Actionable strategies leading ECCs are already using ✅ Why diversity in networks is your strongest safeguard Don’t wait for a failure to expose the gaps. Be proactive. 👉 Download the whitepaper now: https://hubs.li/Q03dM3GL0 #EmergencyCommunications #911Services #NetworkDiversity #PublicSafety #ECC

🔑 Stakeholder engagement isn't just a checkbox — it's the lynchpin of every successful project. Whether you're leading a technology upgrade, launching a new facility, or navigating change in the public sector, the most critical factor for success is often the people involved. In his latest blog, Scott Neal, ENP shares insights from 16 years at Mission Critical Partners on why engaging stakeholders early — and often — can make or break a project. If you want your next initiative to succeed, this read is a must. 📖 Dive into the full post: https://hubs.li/Q03dqqT70 #PublicSafety #ProjectManagement #StakeholderEngagement #Leadership

We're #hiring a new Facility Project Manager in Austin, Texas. Apply today or share this post with your network.

We're #hiring a new Systems Design Specialist in United States. Apply today or share this post with your network.

Proud moments like these remind us why our work matters. We are honored to support the Nevada DMV’s multi-year transformation initiative — a bold effort to modernize systems, improve service delivery, and better serve the people of Nevada. Shoutout to Mariam Ballow for celebrating the collaboration that fuels this important work — and a big congratulations to Elizabeth Lenz MPA, on her well-earned promotion to Program Manager! Our people drive progress. Our clients inspire it. #MCPImpact #DMVTransformation #TeamworkInAction #ClientSuccess

For years, 911 centers have battled persistent staffing shortages—but there’s another challenge that’s often overlooked: generational differences in the workforce. With as many as five generations working side by side, attitudes toward job stability, structure, flexibility, and professional growth vary widely. Older generations value hierarchy and discipline, while younger employees expect collaboration, purpose-driven work, and mental health support. These differences are transforming 911 center operations—from leadership styles to wellness programs to technology adoption. The days of rigid management are fading, making way for a more inclusive, flexible, and wellness-focused environment. But how can centers balance flexibility with accountability? 📢 Jenna Streeter dives into this critical shift in our latest blog, offering insights on how 911 leaders can navigate these changes effectively. Read more here: 👇 🔗 https://hubs.li/Q03cCr3B0 #EmergencyCommunications #PublicSafety #WorkplaceCulture #Leadership

🚨 Faster, More Reliable Emergency Response in Adams County, Colorado! 🚨 ADCOM911 has officially implemented Automated Secure Alarm Protocol (ASAP) Service, becoming the fourth in Colorado to adopt this life-saving technology. With over 12,000 alarm calls handled in 2024 alone, ADCOM911 is enhancing public safety by reducing 911 call processing times, minimizing human error, and accelerating emergency dispatches. This integration helps first responders reach those in need faster while improving efficiency across the board. 👏 A huge step forward for public safety and alarm centers in Adams County! Learn more about how ASAP Service is making a difference: 🔗https://hubs.la/Q03c6syx0

We're #hiring a new Organizational Change Manager in United States. Apply today or share this post with your network.

🚨 NG911 isn’t complete without ESInet interconnectivity. Here’s why it matters. 🚨 Without seamless ESInet connections, NG911 is missing: ✅ Faster, smarter emergency response through real-time data sharing ✅ Stronger resiliency when disasters strike ✅ Seamless collaboration across city, county & state lines So why aren’t more 911 authorities prioritizing interconnection? 🚧 Vague standards = tech roadblocks 💰 Funding challenges stall progress 🤝 Complex governance agreements But states like Arizona, Minnesota & Tennessee prove interconnectivity 𝐜𝐚𝐧 be achieved—with the right strategy. MCP is helping agencies navigate these hurdles. The future of NG911 is connected. Is your ESInet ready? 🔗 Read more & start planning today: https://hubs.li/Q03bP7sg0 What’s your biggest hurdle to ESInet interconnection? Let’s discuss. ⬇️

If you know me at all you know I love lots of things, and at the top of that list: speaking and 911 industry. This week I was able to combine the two in my VERY FIRST PUBLIC SPEAKING ENGAGEMENT at a conference, in Missouri, to a classroom of people wanting to learn all about what Mission Critical Partners is doing to help the 911 community save time, and ultimately save lives, by utilizing ASAP! This job amazes me, challenges me, and humbles me! Thank you so much to everyone at the Missouri Public Safety Conference! Photo credit: John R Cagle (Rich)