Modea

We’re excited to announce that Modea made the 2024 #Inc5000 list of America's fastest growing private companies! See our rank and the full list here: inc.com/inc5000

Older individuals, especially those over 60, often prefer to manage care through their long-standing provider, with 53% favoring this approach due to established relationships. However, as more of this population begins to embrace digital tools that improve access to care while providing more options and transparency, their loyalty could be at risk if their current provider fails to offer the same experience. Modea can help healthcare providers enhance their digital presence, ensuring they meet the evolving expectations of older patients and maintain their loyalty. Contact us here: https://lnkd.in/e58BcifQ. #PatientExperience #HealthcareExperience

Healthcare organizations that fail to provide satisfying and effective healthcare portal experiences may face challenges in retaining younger consumers, who have higher expectations for digital interactions. To meet these standards and keep pace with evolving preferences, it’s essential to enhance your digital offerings. Modea can help you develop and optimize digital solutions that align with the expectations of younger patients, ensuring a more engaging and effective healthcare experience. Contact us: www.modea.com/contact-us. #HealthcareSolutions #PatientExperience

Largely due to their complexity and non-intuitive interfaces, many younger individuals are beginning to opt for costly and inefficient urgent care services instead of interacting with their primary care providers using patient portals and the web. This not only incurs higher expenses for both the patient and the healthcare organization but also highlights the need for more intuitive and accessible digital solutions. Modea can assist in simplifying and enhancing your digital tools to improve user experience and reduce reliance on urgent care services, benefiting both your organization and your patients. Contact us: https://lnkd.in/e58BcifQ #DigitalHealthcare #PatientExperience

As costs continue to increase in the healthcare space, organizations are recognizing the critical value of digital technology and having the right tools in place, both for their patients and their employees. At Modea, we assist healthcare organizations in realizing the full potential of digital solutions as we build tools that streamline access to care. We view these tools not just as operational assets but as strategic resources that can boost efficiency, enhance the patient experience, and drive growth. Let us help you transform your digital strategy to navigate today’s evolving healthcare landscape. Contact us at www.modea.com/contact-us. #DigitalTransformation #HealthcareInnovation

While individuals under 30 are more inclined to use digital tools, including mobile apps, Google, and online find-a-doctor services, they are significantly less likely to utilize portals for managing their healthcare needs or researching care options compared to those over 60. However, they want to use these tools more. The difference between these cohorts is that the younger generation is used to, and expects, certain digital experiences that make their lives easier. Traditional EHR portals that do not deliver that same experience is leading to the younger age group using them less. At Modea we understand the different age groups and their unique needs when it comes to access to care and the experience they expect. Connect with us to talk through your digital front door plan and see where we can help. www.modea.com/contact-us. #EHRIntegration #PatientExperience

When an organization considers its website, mobile app, or other consumer-facing digital assets, it should view them as collective assets rather than assigning them to a single department, such as IT or marketing. These digital tools are critical components of the overall patient experience and require collaboration across many departments, including marketing, operations, IT, and clinical teams. By fostering a unified approach, healthcare systems can ensure these digital platforms are leveraged effectively to enhance patient engagement, improve outcomes, and drive organizational growth. At Modea, we understand what is important to internal teams and stakeholders in addition to what your patients and consumers are looking for. Discover more about our services at www.modea.com/services and connect with us today to explore how we can support your needs. #PatientExperience #DigitalAssets

While younger individuals are often considered digital natives, our survey of over 1,200 people across the United States reveals an unexpected trend: these tech-savvy users face the greatest challenges when navigating digital healthcare tools. This is because healthcare organizations often are not delivering a seamless and pleasant digital experience when it comes to finding care, booking appointments, accessing medical records, and navigating their care journey. At Modea, we specialize in designing solutions that bridge this gap, ensuring that even the most digitally adept users can seamlessly interact with healthcare technology. Let us help you create digital tools that meet the needs of all your users, regardless of their tech familiarity: https://lnkd.in/e58BcifQ

Healthcare experiences are unique because they combine personal and sensitive relationships with commercial transactions. Unlike barber appointments or Uber rides, which people judge mainly on immediate service quality, healthcare requires a balance of personal care and a personalized experience. This complexity reflects the individualized nature of healthcare interactions. Patients often assess care based on their relationship with their doctor, ease of obtaining care, and results. Digital tools are increasingly important for improving access to care and fostering the patient-physician relationship, which can influence whether patients stay with their current provider or seek a new one, and design of such tools can be another catalyst for enhancing patient satisfaction and retention. Read our latest blog on how patient-first design in digital tools makes a difference: https://lnkd.in/eDCfSjJB #PatientExperience #DigitalProductDesign #HealthcareDesign

Historically, digital platforms, such as public-facing websites, have been funded through operational budgets, typically managed by the marketing department, rather than through capital investments. Many healthcare systems continue this practice, viewing these essential digital platforms as expenses rather than assets. This perspective limits their potential as revenue-generating investments and restricts the development of advanced digital consumer tools. The truth is, investments in digital tools continue to show positive ROI, deliver better patient experiences, and benefit nearly every department within an organization. We can help you make a case for capital funding for your next big digital investment. Get in touch with us today, and we will send you a free white paper, Making a Case for Capital. Contact us here: https://lnkd.in/e58BcifQ. #DigitalTransformation #DigitalAssets #PatientExperience