Narvar

#BREAKING Narvar is partnering with Kohl's and Inmar Intelligence to launch The Return Drop @ Kohl’s. Now, consumers can make packageless and label-free returns at 1,100+ Kohl’s stores nationwide. Convenience just got a major upgrade; reach out to learn more! https://lnkd.in/eEXwt6VC

Today we’re launching our latest survey in partnership with Reshop to help brands understand current sentiment around shopping and returns, and to explore how returns can be leveraged to drive revenue 📈 during the 2024 holiday season. In this survey, you’ll learn:  🛍 The importance of choice on driving loyalty and conversion 🛍 The most-coveted return and refund options this holiday season  🛍 How to leverage returns and refunds to drive that first conversion and many more in your customer’s lifetime. Download here: https://lnkd.in/gcFQET89

Don’t miss our upcoming webinar, “How to Slash Online Return Costs Without Sacrificing Customer Experience,” on Nov. 4! Hear from Narvar's David Morin and Two Boxes' Kyle Bertin on how to reduce the overall cost of returns, including: - Preventative strategies for reducing your return rate. - Tips for optimizing inherent costs of a return program. - Ways to increase resale value of returned items. Sign up here: https://lnkd.in/gN2xFZbZ

We're thrilled to announce that Two Boxes is partnering with Narvar, a leader in post-purchase experiences! 🎉 This collaboration brings together Two Boxes' advanced returns processing technology with Narvar's exceptional post-purchase intelligent platform, creating a seamless, end-to-end returns experience for brands and their customers. 🤝 Together, we aim to: - Simplify returns: Making it easier for brands to manage returns efficiently and for customers to return products with ease. - Enhance customer satisfaction: Ensuring a smooth, hassle-free experience from the moment a customer decides to return an item. - Increase merchant profitability: increasing return-to-stock rates and fighting fraud to protect merchants' bottom lines. We're excited to work alongside Narvar to continue driving innovation in the returns space. Stay tuned for more updates on how this partnership will make returns simpler, smarter, and smoother for everyone! #partnership #TwoBoxes #Narvar #returns #returnsmanagement #customerexperience

🔥 The countdown is on; next week, our CEO Anisa Kumar will take the stage at the WWD Retail & Apparel CEO Summit in NYC! 🚀 Her keynote, Forging a Resilient Future: Technology, Trust, and Retail Transformation, will explore how retailers can future-proof their businesses and thrive through innovation and trust. Will you be there? If so, let’s connect and chat! 🙌 https://lnkd.in/eQXHEeDh Harish M. David Morin #WWDSummit #RetailInnovation #FutureOfRetail #Leadership #RetailTransformation

🚀 The future of returns is here, and it’s time to rethink the inevitable! 💡 We recently were featured in the latest Retail TouchPoints report on tackling returns and reducing friction in the post-purchase experience. As consumer expectations rise, handling returns effectively isn't just a necessity—it’s an opportunity to drive customer loyalty and retention. 🔍 Here are a couple insights from the report: 🔄 Faster refunds and transparency build trust with 77% of consumers saying the returns process influences brand loyalty. 🤖 AI and fit technology are changing the game, helping retailers reduce returns and enhance customer satisfaction. Retailers, it’s time to embrace a returns strategy that keeps customers coming back! 🚪💰 #PostPurchaseExcellence #RetailInnovation #CustomerExperience #AI #Narvar #ReturnsRevolution #RetailTech #LoyaltyMatters 🔗 Read the full report now: https://lnkd.in/evG_X9_G

🌟 It's the last day at Shoptalk Fall 2024, and what a blast it's been! 🚀 We've had the chance to connect with so many incredible people and share insights into the future of retail. Yesterday, David Morin, Narvar's VP of Client Strategy, sat down with the amazing team at Omni Talk Retail —shout out to Chris Walton and Anne Mezzenga! 🎙️ They dove into the critical role transparency plays in customer logistics promises and why #retailers must think of #postpurchase as a key component of their #unifiedcommerce strategy. 💡 If you're still at the event, swing by and say hello at booth L45 👋 Morgan Thomas Nick Cook Michael Rizzo Diana Ghigliotti Matt Molt Erica Roth

In e-commerce, return fraud is more than just a minor inconvenience—it’s a billion-dollar problem. In the latest episode of the SupplyChainBrain Podcast, our own David Morin dives into how retailers can strike a balance between curbing fraud and retaining loyal customers. Listen to the full episode now! 🎧 https://lnkd.in/ebWpK-t8 #RetailStrategy #ReturnFraud #SupplyChainInnovation

Today, we announce that Anisa Kumar has been named CEO, stepping into this role to lead Narvar into its next phase of innovation and growth. Anisa has been a driving force since joining Narvar as Chief Customer Officer in 2021. This leadership transition comes as our founder, Amit Sharma, has decided to move into an advisory role after 12 years of visionary leadership. Amit’s passion and dedication have shaped Narvar into the post-purchase leader it is today, and we are deeply grateful for the incredible foundation he’s built. 💙 https://lnkd.in/eV5ydYBs

We often prioritise acquiring new customers, dedicating significant resources to drive growth but in today’s economy, the true secret to maximising returns lies in nurturing the relationships we already have. I understand that customer acquisition costs can be overwhelming, which is why I advocate for a strategic shift towards increasing loyalty. As Narvar, we hosted an event at Fortnum & Mason with current clients: Burberry, Alexander McQueen, and Russell & Bromley, to name a few. It was a breakfast briefing for luxury retailers on elevating post-purchase experiences. If you're interested in discussing customer retention and the power that lies in ecommerce, feel free to reach out. Let’s have some good conversations!