NICE

Fantastic News! 🏆 NICE is excited to be named a Leader in the 2024 Gartner® Magic Quadrant™ for CCaaS report, with furthest on Completeness of Vision.   Get your copy of the new 2024 Gartner® Magic Quadrant™ for CCaaS report: https://bit.ly/3C7BWXW #GartnerMagicQuadrant #CCaaS

As customer service leaders prioritize both efficiency and customer satisfaction, CXone Mpower delivers end-to-end automation across the entire customer service journey.  By unifying workflows, agents, and knowledge all on one platform, CXone Mpower transforms traditional customer service into a proactive, AI-powered experience at unmatched precision and scale. Want to learn more? Swipe to dive into CXone Mpower! 📝  https://lnkd.in/dTBui7Ew #CXoneMpower #CustomerExperience #ArtificialIntelligence

Purpose-built AI for CX combines with the largest CX dataset to bring you game-changing industry insights. Dive into the NICE State of CX report for more critical insights: https://bit.ly/4fBJoZM #CustomerExperience #ArtificialIntelligence

The future of customer service is here, and it's powered by AI. In today's hypercompetitive market, simply keeping up with customer expectations isn't enough. Businesses must fundamentally revolutionize their approach to truly stand out. Read more about how CXone Mpower can transform contact centers into revenue-generating powerhouses in the latest #IgniteCXInsights newsletter.

Customers expect higher levels of service, and company leaders push for exceptional CX. At the same time, agents manage requests across multiple channels in hybrid work environments, making it difficult to meet demands—leading to stress and high turnover. This challenging landscape creates an opportunity to explore fresh approaches for keeping agents motivated, engaged, and productive, while consistently delivering high levels of CX. Join Liran Meir Frenkel and Andrea Matsuda of NICE as they unpack actionable insights that can help you optimize your workforce, reduce agent burnout, and enhance overall customer satisfaction. Register here: https://bit.ly/48HwjvO #CustomerExperience #WorkforceManagement #WFM

NEXT WEEK! Win CX in 2025 with powerful data, key tech trends, and investment strategies to set up your success. Join the NICE CX Strategy Week 2025 Webinar Series for insights on prepping for the year ahead, featuring experts from Aberdeen Strategy & Research, Omdia, and Forrester. Register here: https://bit.ly/3YHNQjU Omer Minkara | Mila D'Antonio | Richard Saunders #CustomerExperience

Artificial intelligence is transforming customer experience, but where do you think it will have the biggest impact? 💻

Higher education institutions today face mounting challenges in attracting and retaining students amidst rising costs and increased competition. To stand out in a crowded market, schools must go beyond initial engagement and build lasting connections throughout the student journey. Join Joe Forte, SVP Public Sector at NICE, and Robin Gareiss, CEO of Metrigy, for an insightful LinkedIn Live event on how educational institutions can strengthen their student engagement and enrollment strategies by leveraging Customer Experience (CX) and Artificial Intelligence (AI). Register below! ⬇️ #HigherEducation #CustomerExperience #ArtificialIntelligence

HAPPENING TODAY ON LINKEDIN LIVE! 📆 Join Joe Forte, SVP Public Sector at NICE, and Robin Gareiss, CEO of Metrigy, as they dive into how educational institutions can strengthen their student engagement and enrollment strategies by leveraging CX and AI. Last chance to register ⬇️ https://lnkd.in/ektxP_4Q #HigherEducation #CustomerExperience #ArtificialIntelligence

Customer experience professionals agree: “You can’t go wrong with CXone Mpower.” Hear from our customers on Capterra and learn how we’re leading the industry with our contact center software solutions. https://bit.ly/3L5ZLR5 #CustomerExperience #ArtificialIntelligence