Oncourse Home Solutions

🌟 Reflecting on an incredible week in Denver at the E Source Forum 2024! 🌟 It was an honor for Oncourse Home Solutions to sponsor the 𝗔𝗳𝗳𝗼𝗿𝗱𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗘𝗾𝘂𝗶𝘁𝘆 Track this year. The sessions centered on making the business case for equity at utilities, finding ways to operationalize it, setting clear goals and metrics for success, and truly integrating equity across operations and customer programs.   There were so many amazing sessions this year. Shout out to Meena Beyers, Latisha Hill, Theresa Hopkins-Staten and Jamie Wimberly for an incredible panel discussion focused on "Building the business case for equity at your utility." Your insights in this panel and so many others were invaluable.  A special thank you to Marguerite (Meg) Hillock, our Director of External Affairs, for her insightful introduction on how Oncourse plays a role in 𝗵𝗼𝘂𝘀𝗶𝗻𝗴 𝗮𝗳𝗳𝗼𝗿𝗱𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆, in partnership with utilities and municipalities. This is present at the core of our mission: to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Through our collaborations, we’re helping to build stronger communities, while improving utility customer experience and trust.   #UtilityIndustry | #CommunitySupport | #CustomerExperience | #AffordabilityandEquity   Filomena Gogel Patrick Woodworth Ben Nathan Devon Lui Jim O'Neal Geoff Ellis

🔑 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀: 𝗛𝗼𝘄 𝗨𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗖𝗮𝗻 𝗟𝗲𝗮𝗱 𝘁𝗵𝗲 𝗪𝗮𝘆 𝗶𝗻 𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 🏡 Utilities have a unique opportunity to be more than just service providers—they can become trusted partners in the lives of homeowners. By recommending reliable companies for home protection services, utilities can simplify home management and 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘁𝗿𝘂𝘀𝘁. 🤝 Here’s how utilities can make an impact: 1️⃣ 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Help homeowners find trusted partners for home repairs. 🛠️ 2️⃣ 𝗣𝗲𝗮𝗰𝗲 𝗼𝗳 𝗺𝗶𝗻𝗱: Offer warranty protection plans that take the worry out of homeownership. 🏠 3️⃣ 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆: Strengthen relationships by guiding customers through their home maintenance needs. 🔧 By being a trusted resource, utilities can create stronger connections and drive customer satisfaction. 🌟 #CustomerEngagement #HomeWarranty #CommunitySupport #CustomerSatisfaction #Utilities

Jeffrey Pascus joins as our new Product Owner. He holds a Bachelor of Science in Informatics with a minor in Telecommunication from Indiana University and is a Certified Scrum Product Owner.   Prior to joining Oncourse, Jeff worked as a Senior Product Manager at Lessen Inc. Originally from Chicago, Jeff has lived in Colorado but returned to his hometown and now resides in Arlington Heights with his wife, two daughters, and two dogs.   Jeff is passionate about family life, spending time with his young daughters, and enjoys outdoor activities like snowboarding and taking his dogs to the park. He’s also a big Chicago sports fan. Jeff looks forward to collaborating with his new team and contributing to Oncourse’s ongoing success. While he hasn’t yet needed to use a home warranty, Jeff knows how valuable it can be from the experiences of others. Congratulations on your new role, Jeff, and welcome to the team! #Welcome #Oncourse #GameOn

Oncourse Walks for Breast Cancer Awareness Month Yesterday, we proudly completed Oncourse's first annual Breast Cancer Awareness Walk! As we came together across locations—from Alton to Mount Laurel and Naperville—our team walked in solidarity to raise awareness for breast cancer, honoring survivors and supporting those still fighting. Breast cancer affects so many lives, and at Oncourse, we stand united in the belief that every step counts in this journey. Hosted by our women’s EBRG O2W we also built care packages for cancer patients. We are proud to have completed 150 kits that will go to OSF HealthCare in Alton, IL, Cooper University Health Care in Mt. Laurel, NJ, and Northwestern Medicine Living Well Cancer Resources in Naperville, IL. Thank you to everyone who participated in person or remotely—and to our teams in the UK who walked alongside us across the pond. We’re stronger together, and yesterday was a beautiful example of what it means to be United and Progressive in our mission to make a difference. Martin Bennett Aaron Cooper Marlo J. Gaal (She/Her) Vineet Bansal Colleen Garrity Michele Schmitt Shannon Connor, CCEP Antoinette Evans Marguerite (Meg) Hillock #OncourseCares #Empathy #BreastCancerAwarenessMonth #OncourseValues

How to get your home ready for the heating season! https://bit.ly/3Xz11Sz

Geeta Sathe has joined us as the Director of Product Management. She brings over 10 years of proven leadership experience in product management, having successfully led diverse global teams in building innovative solutions across both customer-facing and internal business applications.   She holds a Bachelor of Science from the University of Chandigarh, India, and a Diploma in Computer Science and Technology from Aptech, India. Geeta's experience in an Agile environment has equipped her with the skills to build cross-functional teams that prioritize customer needs and align product strategies with business goals. She is passionate about fostering collaboration between IT, business stakeholders, and developers, ensuring the delivery of solutions that exceed user expectations.   Originally from India, Geeta now resides in the United States, where she enjoys traveling and staying up to date with the latest tech trends. She’s excited to lead teams at Oncourse Home Solutions, focusing on delivering customer-centric solutions. Geeta also values the peace of mind that a home warranty provides, and she’s eager to contribute to our company’s mission of delivering outstanding customer satisfaction. Congratulations on your new role, Geeta, and welcome to the team! #Welcome #Oncourse #GameOn

James A. Watts Sr., MBA joins us as the Head of Sales & Strategy. With a Bachelor’s degree in Political Science and an MBA in Operations Management, James has held leadership roles such as Director of Client Operations at Cobb Energy, Director of Business Operations at Cobb EMC, Senior Director of CX at Fiber South, and VP of CX & Strategy at Point Broadband. James, a proud native of Marietta, GA, has a deep commitment to philanthropy, having volunteered with the Special Olympics for 25 years and coached community teams for 15 years. Outside of work, James enjoys spending time with his family and loves the ocean. Having benefited from a home warranty, James understands firsthand the value it offers, especially in handling costly home repairs. He is excited to collaborate with the team at Oncourse and drive success for our customers. Congratulations on your new role, James, and welcome to the team! #Welcome #Oncourse #GameOn

How much will a furnace cost? Here's how to calculate the cost 🏠. #HomeownerTips #Fall2024 https://bit.ly/4ddZmaC

Celebrating National Customer Service Week at Oncourse! At Oncourse, we understand that our customer service team is the backbone of our success. Every phone call, email, and message is a chance to turn inquiries into lasting relationships. This October 7th-11th, we celebrated National Customer Service Week and honored the incredible work of our frontline SUPERs! The week was full of fun and food. With Oncourse leadership serving breakfast and Lunch, daily puzzles, and prizes. The theme: Toy Story – Thank You for going to Infinity and Beyond for our customers! Successful: We make it happen always. Our customer service representatives go above and beyond to ensure every customer interaction leads to satisfaction. Their dedication is a driving force behind our achievements and the trust we build with homeowners. United: We win together. Our customer service team works in unison, committed to delivering exceptional care and ensuring every customer feels valued and understood. Their teamwork exemplifies the true spirit of Oncourse. To our amazing team, thank you for your hard work and for making our customers' peace of mind your priority! We appreciate everything you do to make Oncourse successful. #NationalCustomerServiceWeek #Successful #United #OncourseValues #CustomerService Andrei Utkin, Eric Palm, Marlo J. Gaal (She/Her), Aaron Cooper, Tooba Siddiqui, Josh Cohen, Lauren Bradley

Did you know that leaves could affect how efficiently your heating system operates? Here’s how! https://bit.ly/3MRrgig