OneMagnify

Emotional progression scoring is a powerful analytics tool. By tracking how both customer and customer service agent sentiments change throughout the course of a conversation, brands can: - Identify friction points - Tackle misconceptions - Refine customer service approaches - Understand how to turn conversations around Learn more on the OneMagnify blog: https://lnkd.in/gcbAZ8bs

Big congratulations to FordDirect's Chief Information Officer R.J. Bussone for being named a MichiganCIO of the Year corporate finalist.   The Michigan ORBIE Awards honors CIOs like R.J. who’ve demonstrated excellence in technology leadership, focusing on innovation, business value creation, and community involvement.    We’re proud to collaborate with R.J. through our work with FordDirect and see firsthand how his commitment to building connective solutions between customers and Ford and Lincoln dealers has a lasting impact on the dealer experience and the automotive industry as a whole. #MichiganCIO #ORBIE

Customer surveys can be a valuable tool for gaining a true understanding of customer needs across the life cycle. But your survey results are only as good as your survey itself. Swipe for four best practices for creating surveys that garner the insights you need. Need help designing and implementing your next survey? Learn more about our customer research expertise or contact our experts to take the first step: https://lnkd.in/ge7Qev_g

When trusted tire and vehicle service retailer Belle Tire wanted to optimize labor costs, improve employee satisfaction, and resolve long customer wait times caused by understaffing, they turned to OneMagnify. We integrated and analyzed critical business data, creating a labor optimization platform in Domo that: - Increased sales by 2.1% - Increased net income by 8.4% - Decreased labor costs by 14% Read the full case study to learn more about this innovative solution, powered by Domo, that now manages staff schedules across more than 100 locations: https://lnkd.in/dQqzQRUv #DomoPartner #DataDrivenBusiness #AI #LaborOptimization #CaseStudy

OneMagnify recently caught up with our Director of Loyalty and Insights Caroline Ceisel Petelle as part of its CX Star series showcasing talented customer experience industry leaders across the country. Read more on how Caroline is helping enhance our golfer and guest experience using real-time data and insights and overcoming the challenge of working with disparate systems and technologies to ultimately create a unified view of the customer. #ThisIsKemperSports

You can still watch our webinar, “How to Leverage AI to Unlock Optimal Customer Experiences,” and learn strategies for increasing your competitive advantage. Watch the recording to hear OneMagnify experts Stephen Farr and Jonathan Prantner on integrating AI into your customer experience strategy while highlighting key use cases in the manufacturing industry. Core benefits of transforming the customer journey with AI include: - Personalizing messages to improve conversion rate and ROI - Reducing information overload to help customers navigate to relevant information - Improving lead prioritization and aligning sales resources to work with the highest quality leads - Reducing complexity in the buying journey Watch now: https://lnkd.in/gfGpy8-N

Thank you to Automotive News and Emma Hancock for hosting our Chief Analytics Officer Jonathan Prantner for this insightful conversation about how #AI is changing marketing in the automotive industry.

🔎 Customer Research Strategy that Delivers Optimal Customer Experiences CX Today’s Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify 🎤 In this session, we discuss: 🔴 What’s top of mind for marketing and CX leaders regarding their customer research programs? 🔴 Why persona development and customer journey mapping are such critical components of success 🔴 How marketing and CX leaders should think about refreshing their customer personas Watch the full discussion 👉 https://lnkd.in/epKpUk4G #cx #ccaas #customerresearch #customerexperience

Ready to shift your digital transformation into high gear? In a recent Automotive News article, OneMagnify CEO Mark Petroff shares why keeping up with digital changes within the automotive industry is vital for creating optimal customer experiences: https://lnkd.in/gfMudezq #AutomotiveIndustry #AI #CustomerExperience #DigitalTransformation

Congratulations to the OneMagnify Generative AI Industry Council for having their article published in Applied Marketing Analytics. In this peer-reviewed journal, the article delves into the transformative impact of leveraging large language models (LLMs) in marketing analytics, with a specific focus on the paradigm shift from fine-tuning models to the strategic application of document retrieval techniques. Thank you to our own Dakota Crisp, PhD, Jacob Newsted, Brendon Kirouac, Danielle Barnes, and Jonathan Prantner for their hard work and incredible expertise in this ever-evolving space. Read the full article on our website: https://lnkd.in/gz292DFX