OpenPhone

Not sure there's a better way to start the week than with a shoutout like this. Huge kudos to our amazing Porting team – very well deserved! 💜 (Thanks to Timm Brocks for the shoutout 🎉)

When you find out someone’s still giving out their personal number to customers…

"Yeah, no, we can't be doing this anymore." That's what Asit Shah, the founder of Zazzy Box, thought as he was woken up by yet another 3 AM text message from a customer. The problem wasn't that the excited customer was messaging him. It was that both he and his phone had become a bottleneck for his growing business. Something had to give. Asit recently chatted with us and shared how OpenPhone helped modernize Zazzy Box’s communication, bringing his entire team into customer conversations without losing (and even expanding) the personal touch that his customers valued. Want to learn how? Check out his full story in the comments ⬇

Our offsite lasted (almost) three full days. Though, to be fair, we spent part of those days playing pickleball and singing karaoke 🎤 Here are the biggest takeaways from bringing everyone together in San Diego: ✨ Remote work is a no-brainer for us. We have the most incredible team from all over the world who work where they want, the way they want. But there is still nothing quite like seeing the team together in one place. So gathering with everyone at least once a year is always a non-negotiable. This was our 5th offsite, and they only get better each time. ✨ Employees weren’t the only people we brought to our offsite. Eleven of our local customers also met up with us on one of the days. We can’t recommend highly enough meeting up with customers whenever you can. There’s no better way to hear about their needs and problems, and then work on solutions together. ✨ Teams mingling and brainstorming together can only be a positive. We came up with some great, actionable ideas and solutions to work on in the coming months. A big thank you to Elizabeth Payne & Catherine Aracil from THE OFFSITE for their hard work organizing things so we could all focus on spending time together. Last but definitely not least, a huge thank you to all of our incredible customers who joined us:  Alex Holt, Nicholas B. Frickelton, Andrew Motiwalla, Art Machekin, Vanessa Duran, Roohil Hamid, Conner Schryver, CDB, Brian W., Nicholas Payne, Sean Ivester, and Brent Colquitt. We’re so grateful for your time and insights! Countdown is on to offsite number 6 ☀️

What a week! What an offsite 💜 A majority of our OpenPholk are now back home from our annual gathering. We’re excited to tell you all about it, but for now, we'll leave you with some highlights ✨

We’re hiring a Senior Product Manager at OpenPhone! 🎉 ⭐️ Why this role is special: We’re building for the 33 million small businesses across the US and Canada—everything from your favourite local shops to fast-growing startups. You’ll be joining our ambitious product team at a pivotal moment, helping shape and launch some of our most impactful products yet. You'll get to work with a team that cares deeply about their ✨~craft~✨. What you'll get to do as a Senior PM: → Be a customer champion, helping teams deeply understand the needs of our customer → Bring 0-1 products and features to life (this year is packed!) → Obsess over the details, setting a high-quality bar for everything we do → Collaborate closely with marketing, revenue, and customer experience teams to drive successful launches Link to apply in the comments 👇🏼

It's offsite week with the OpenPhone team! I'm trading my home office for San Diego sunshine and in-person time with everyone. I can't wait to share everything we're getting up to this week 😉

Sometimes embarrassing yourself is part of the fun for the Social team 😉 A majority of our OpenPholks are on their way to San Diego for our annual company offsite ☀️ We can’t wait to show you what we get up to this week.

We’ve always put a lot of care into the design of our email campaigns. And this week, our team’s hard work was recognized by Customer.io, who named OpenPhone the winner of this year’s best email design award for our year-in-review campaign! Huge kudos to the incredible folks behind it: Carolyne Gardener, John MacGaffey, Brian Sun, and Phil Jones. We’re so proud, and congrats to all the other winners and nominees 💜 Let us know what you’d like to see in the next year-in-review email 👀

January seemed to stretch on forever 🫠 But that meant it at least felt like there was more time for us to get some big updates and improvements signed, sealed and delivered to you in February. Here’s everything you might’ve missed: → AI call tags are out of beta — track call types, sentiment, and key issues automatically → New API endpoints to pull conversations and create contacts, plus fresh docs on building AI integrations → Two G2 Best Software Awards (based entirely on your feedback — thank you!) → Faster performance — 2x faster loading, 50% lower CPU usage, and better resilience during traffic spikes Check out George’s update below for the full rundown 👇