Orders.co

Unsure of which delivery app to partner with? We've created a basic overview that highlights some of the major factors to consider - from market share to commission rates, and more. Check out the blog link below! https://lnkd.in/gPMqCv32 #RestaurantTech #FoodDelivery #DeliveryApps #RestaurantBusiness #OnlineOrdering

DoorDash is fighting delivery fraud with new update. While not widespread, fraudulent delivery claims are causing noticeable harm to restaurants and drivers. Here's what has changed: 1. Customers with frequently reported issues will need to provide a 4-digit code upon delivery. 2. Dashers will now benefit from an improved appeals process - preventing false account deactivations. Why does this matter? 1. Fraudulent claims cost restaurants, as they often have to cover these "missing" orders. 2. Retail fraud last year alone cost the U.S. an estimated $101 billion. 3. Around 1.5-2% of all app orders result in a refund request. While these small changes may not eliminate chargebacks on the app, it's at least a good first step in identifying abusive users. If your restaurant is feeling the chargeback pinch, Orders.co's Dispute Management can help! 1. Up to 90% success rate 2. Included in most service plans 3. Fully automated AI Chargeback Assistant - optional upgrade Contact a rep today and let's start recovering lost revenue! Learn more: https://lnkd.in/gqhJ6g6e Contact us: https://lnkd.in/gKbEuNpZ #RestaurantTech #ChargebackSolutions #DeliveryFraud #OrdersCo #DisputeManagement #DoorDash Full Article: https://lnkd.in/gu62hqcB

Red Robin's loyalty revamp is proof that a well-executed loyalty plan can transform your business Key results: 1. 14.2 million program guests at end of Q2 2. Highest reported guest satisfaction since 2016 3. Turned a projected 0.8% decrease in same-store sales to a 1.4% increase 4. Reduced average time to 2nd visit by 12 days 5. 130k new signups in last 4 weeks of Q2 (up 240% Y.o.Y.) These numbers are great for a chain like Red Robin, but what about the average restaurant? Well there are a few universal truths regarding loyalty programs... 1. Loyalty members spend more 2. Loyalty members visit more often 3. Loyalty members are more likely to recommend your business If you've been on the fence with loyalty adoption or searching for an easy-to-implement option, Orders.co has you covered. Launch a commission-free ordering website with an existing online menu, equipped with built-in loyalty rewards, and share it with your customers! Contact an Orders.co representative today: https://lnkd.in/gKbEuNpZ Full Article: https://lnkd.in/gCSzcWt2 #RestaurantGrowth #LoyaltyPrograms #CustomerEngagement #OrdersCo #RedRobin #RestaurantMarketing

The U.S. Federal Appeals Court has terminated the federal "80/20" restaurant tip credit for tip-supporting tasks. The rule allowed employers to receive federal tip credit for employees that spend at least 80% of their shift working in a tip environment. Effectively lowering the restaurant's wage responsibility to a subminimum wage of $2.13/hr. According to the 5th Circuit Court of Appeals, the 80/20 rule is "both arbitrary and capricious." Resulting in the rule being terminated as it is too vague and open to interpretation, with potential to harm restaurant staff. https://lnkd.in/gBrWgjvq

📸 Size Matters in Online Ordering! We all know that one photographer who wants to break out the macro lens and make everything look larger than life. But when it comes to menu photos, let’s not get carried away! Keeping customer expectations in line with what actually arrives at their door is key. Sure, make your food look delicious, but don’t stray too far from reality. Remember, a satisfied customer is a repeat customer, while an overpromised burger that’s not-so-super-sized leads to disappointment (and fewer stars). #OnlineOrdering #RestaurantMarketing #CustomerExperience #MenuPhotography #OrdersCo

As food trucks increasingly adopt online ordering, their mobility introduces a unique set of challenges.  Here are some of the key pain points: 1. Limited Counter Space With only so much room, juggling 4 tablets, a POS, and printers can crowd out valuable food prep space. 2. Smaller Inventory Capacity Running out of ingredients is more common, leading to potential refunds, chargebacks, and canceled orders. 3. Costly Web Services & Loyalty Programs Branded ordering apps, websites, and loyalty programs can be expensive, especially for smaller operations. Fortunately, Orders.co offers innovative solutions designed to address these specific challenges and streamline operations: 1. App Integration Manage all service orders from one device, freeing up precious counter space. 2. Real-Time Inventory Updates Update item availability across all connected providers with one click, reducing errors, refunds, and cancellations. 3. All-in-One Subscription Get a branded website included in your subscription, complete with integrated loyalty, delivery fulfillment, and more. With Orders.co, food trucks can maximize their efficiency, reduce operational headaches, and focus on what they do best—serving up great food on the go. #FoodTrucks #OnlineOrdering #SmallBusinessSolutions #OrdersCo #RestaurantTech #MobileDining

Offering value items and combos can be a game-changer for your restaurant. They not only boost sales but also enhance customer satisfaction and optimize inventory management. Value items come in many forms—from specials to limited-time offerings—but what makes them truly effective, and how can you implement them? 1️⃣ Customer Perception of Value - Customers love feeling like they're getting a great deal. Who doesn't enjoy getting more for less? 2️⃣ Benefits for Your Restaurant - Beyond boosting sales, value items can help move inventory and introduce customers to less popular dishes. 3️⃣ Key Strategies for Success - The three pillars of effective value items are margins, pairings, and knowing your customer. Craft combos that resonate with your audience! Ultimately, value items and combos will vary from business to business, but in today's restaurant climate, they're a powerful tool for driving traffic. All restaurants can benefit from offering rotating specials, combo deals, or happy hour promos. #RestaurantGrowth #ValueMeals #CustomerSatisfaction #ProfitOptimization #OrdersCo

A common request we receive from restaurants is help getting registered and operating with delivery apps. Some operators simply lack the time to go through the process, and many are unsure of where to begin. The Orders.co onboarding team routinely helps restaurant operators with this, as navigating the processes of different apps can be troublesome. This also allows new apps to be integrated during Orders.co's onboarding, eliminating the need for additional hardware and software training. For any restauranteurs currently facing this dilemma, we've created an outline of best practices to help you navigate, set up, and make educated decisions about delivery app providers. Check out the link below for tips on: - Assessing your restaurant's readiness (for additional ordering channels) - Choosing the right apps - Testing and launching - Best practices for success Full Blog: https://lnkd.in/gHumEgBZ

Looking for a gold medal solution to manage 3rd party disputes? Orders.co's Chargeback Management suite comes included in all plans! Featuring: 1️⃣ Up to 90% success rate 2️⃣ Automated Disputing 3️⃣ Accessible Anywhere via the Orders.co Manager App 4️⃣ Full Reporting Breakdowns Learn more on our website: https://lnkd.in/gqhJ6g6e Or contact a rep for a 1-on-1 demo: https://lnkd.in/gKbEuNpZ #RestaurantManagement #ChargebackSolutions #DisputeResolution #ThirdPartyDelivery #FoodDeliveryTech #RestaurantTech #RevenueRecovery #OnlineOrdering #ChargebackManagement #RestaurantSuccess

Responding to popular demand and feedback, DoorDash has introduced new promotional tools to drive off-site ordering during slow business hours. Restaurants can now offer discounts on specific items during two key time slots: Lunch: 11 a.m. - 2 p.m. Happy Hour: 2 p.m. - 5 p.m. According to their press release, DoorDash stated that restaurants using item-level discounts have seen "an average of 33% increase in sales during Happy Hour and an average of 23% increase in sales during Lunch Specials." This feature is easily accessible for restaurants of all sizes and could provide a much-needed boost in sales on specific days. Full Article: https://lnkd.in/gyNXJgtH