Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Big Chicken, Mooyah, and Friendly's, are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights. Discover how Ovation can transform your restaurant's guest experience at ovationup.com.
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Provo, Utah 84601, US
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Had an awesome time on Give An Ovation with Zack Oates! 🎙️ We talked all things Salad House, scaling a brand, and why guest feedback is a game-changer. Huge thanks to Zack and the Ovation team for having me on—such a fun and insightful conversation. Check it out to hear how we're making healthy eating cool and convenient! 🥗💥 👇👇👇 https://lnkd.in/esaFXaTB
Shortly before he finished his epic run at MOOYAH Burgers, Fries & Shakes to become the CEO of Beans & Brews, Doug Willmarth came on Give an Ovation to drop some knowledge bombs on restaurant leadership. "The organizational pyramid should be upside down. My job is to empower my team to take care of our franchisees." - Doug Wilmarth 🌟 Thanks, Doug! Full episode here: https://bit.ly/4h4RqMa #RestaurantPodcast #GiveanOvation
We had a blast at FCES 2024! 🎉 The energy in Denver was 🔥! 🔵 We want to extend a standing Ovation to all of the Perfect Pitch contestants! 👏 And a BIG congrats to the team at Saigon Hustle for taking home the crown and 6 months of free service with Ovation to fuel their growth! 📈🏆 🔵 And a big thanks and shoutout to Cherryh Cansler and the whole team at Fast Casual for putting together another top-tier event! 🎉 Until next year, keep innovating, keep connecting, and let’s keep elevating those guest experiences together! 🤝✨ #FCsummit2024 #fastcasualexecutivesummit
🌟 "In our first three months of Ovation, we had 18,000 responses... that surpassed all the Google reviews I'd gotten in the previous ten years. It just blew my mind how much more feedback we were getting and responding to." - Jason Morgan CEO of Original ChopShop The value is in the volume! We are amazed, but not surprised at what the Original ChopShop team has accomplished with Ovation. 🎉 #TestimonialTuesday
Wow, what a session! 🤩 🍽️Zack Oates🍕and Gregg Majewski totally served up the secret sauce for elevating guest experiences at CREATE 2024! 🎉 If you missed it, here’s a taste of what these two dished out! 🍽️ ⭐ How to use real-time feedback to enhance guest experiences and drive growth. ⭐ The importance of guest recovery to turn negative experiences into loyalty-building moments. ⭐ Strategies for balancing tech with human connection, ensuring the personal touch isn’t lost. Thanks to everyone who joined! Time to turn those insights into action! 👏 #GuestExperience #CREATE2024 #GuestRecovery
Next week, Ovation is making its way to FCES 2024! 🍴🍔🍗 ⭐ Don't forget to swing by our table (#3) and say hello to Justin Roundy and Katherine Tang—they're excited to dive into all things guest experience with you! 🗣️💬 ⭐ Also, make sure to catch Ovation’s very own 🍽️Zack Oates🍕 as he moderates the Perfect Pitch Competition on Monday, October 14th! A friendly version of “Shark Tank,” but with a twist: innovation, inspiration, and helping emerging fast casual concepts grow! 🦈 Your vote will count! Winner gets bragging rights, a cash prize, AND 6 months of free services with Ovation! 😮👏 We can’t wait to see you there! 🙌 #FCsummit #fastcasual #fastcasualexecutivesummit
🍽️ We’re live at CREATE 2024 in Nashville! 🙌 Craving some unbeatable insights into guest experiences? 👀😋 Don’t forget to catch Ovation's 🍽️Zack Oates🍕 and Craveworthy Brands' Gregg Majewski during their ‘Guest Experience Playbook’ and Insights session on Thursday, October 10th at 1:45pm CT! 🕐 Learn the secret recipe for guest recovery feedback success! 🔥👨🍳 #GuestExperience #Nashville
Consistency is key! 🔑 In the latest episode of Give an Ovation, Sherif Mityas, CEO of BRIX Holdings, shares his insights on what drives true loyalty in the restaurant industry. 'You can be a star in one thing, but if you miss in another, it affects the entire experience.' It’s all about delivering consistently great guest experiences! Listen now to learn how consistency can set your brand apart. https://bit.ly/3Nkw67D #RestaurantPodcast #GiveAnOvation #GuestExperience #RestaurantManagement #CustomerLoyalty
"Technology should not be a burden that [staff are] carrying. It should be something that’s carrying the burdens for them, letting them focus on what’s most important." - Neal Parisawan Owner, Nara Thai Full episode here: https://bit.ly/4dFEEkv Neal Parisawan is the owner of Nara Thai and a former consultant, bringing a unique perspective to how tech can enhance guest experiences rather than complicate operations. We were thrilled to hear his insights on this episode! In this episode, Zack and Neal discuss: - Why restaurants struggle with adopting and maintaining technology - How tech should simplify restaurant operations and free up staff to focus on hospitality - The critical role of building relationships with guests in today’s dining environment - Neal’s unique approach to staff training, fostering a culture of continuous improvement - How to leverage guest feedback to refine operations and enhance customer satisfaction - More We hope you enjoy this episode packed with practical tips for using technology to enhance—not hinder—guest experiences in the restaurant industry. Thanks, Neal!
This #TestimonialTuesday we're featuring Sherif Mityas, CEO of BRIX Holdings, whose team has used Ovation at Friendly's to great success. Like 🍽️Zack Oates🍕 Oates always says, it works when you work it! And the Friendly's team has absolutely worked it. We're proud to be partnered with the good people at BRIX. 🎉