Ozonetel Communications

Great news! Ozonetel is a Leader in 7 CX categories globally for the sixth consecutive season! G2 awarded us with 134 badges in their Summer 2024 Report. We continue to lead in: Contact Center, Communication Platform as a Service (CPaaS), Customer Self-service, Call Center Infrastructure, Auto Dialer, Inbound Call Tracking, and Outbound Call Tracking.    Users love us, and how! ▶ 97% have rated our platform 4 or 5 stars  ▶ 97% believe we’re headed in the right direction  ▶ 93% will happily recommend Ozonetel We’ve ranked 1 in CPaaS & Call Center Infrastructure across APAC, Asia, and India, again. Plus, we’ve ranked first in Inbound Call Tracking. Thank you, customers, for your unwavering trust in our unified CX platform to drive cohesive experiences and accelerate growth. Atul Sharma | Chaitanya Chokkareddy | Keshav Goel | Prashanth Kancherla | Rajiv Bharathan | Sudhanshu Mishra | Jagjit Singh Chowdhury | Ekta Khanna | Karthik Sankar | Gurumurthy Konduri | Radhika Viswanathan | Aamir Malik Chris Perrine, Sharath Jagadish, Kalee Kapoor, Sahana Swamy #CustomerExperience #G2 #CX

That's a wrap on the latest session of #CXiBrews where leaders from top BPOs discussed the key pillars of a future-ready BPO. The core themes included:  ▶ Harnessing the full potential of AI & positioning themselves as strategic partners for enterprises  ▶ Balancing the share of voice & digital to ensure customers get the right amount of support across all channels  ▶ Key technology investments needed to align with the evolving customer expectations  ▶ The need for real-time insights to drive faster, better resolutions  ▶ Top KPIs to prioritize in today’s CX landscape for sustainable & profitable growth Thank you, Ankur Srivastava, Ranjeet Kumar, Nitin Yadav, Ayan Choudhury, Haasan Zaidi, KK Kaushik, Surender S. Chawla, Amit Choudhary, Ankur Jhingran, Ritesh Kumar, and Shuchi Gupta for the brilliant insights and for making CXiBrews a great success! Ozonetel’s unified CXi platform empowers leading BPOs with intelligence to deliver better experiences, drive operational efficiency, and accelerate growth. Shalil Gupta | Sudhanshu Mishra | Prashanth Kancherla | Sandeep Sodhi | Praveen Sah | Prannoy Kumar | Neha Batra The Brainalytics, EKTA C DUBE #BPO #CustomerExperience #ArtificialIntelligence #DigitalTransformation

$3.1 trillion of global revenue is at risk when companies lose customers due to poor experience. Yet less than 1% of customer interactions are analyzed to improve CX! At the recent CX Strategy Summit, Shalil Gupta, Managing Director (Global Growth) at Ozonetel, emphasized the importance for enterprises to infuse intelligence across the customer lifecycle to create more value, generate more growth, and build more trust. Our unified CXi platform empowers brands to have a 360-degree view of experience across 4 key pillars - customers, employees, processes, and overall business. This view helps enterprises capture the pulse of their customers in real time and drive cohesive experiences throughout the journey. It was great catching up with industry leaders at the summit and diving into key global trends and innovations revolutionizing CX practices.  The Brainalytics, EKTA C DUBE Neha Batra | Sudhanshu Mishra | Sandeep Sodhi | Praveen Sah #CustomerExperience #CXi #AI

How can BPOs position themselves as strategic CX partners for enterprises? Explore key strategies and insights by industry experts on how BPOs can embrace AI to become future-ready. Ozonetel’s unified CXi platform empowers leading BPOs with intelligence to deliver better agent and customer experiences, drive operational efficiency, and accelerate growth. Read more here: https://lnkd.in/dbjbn3rY Ajay Chembula, Saurabh Kumar, Lakhan Joshi, Sanjay Jotshi, Yahya Rasheed, Rajiv Bharathan #BPO #CustomerExperience #AI

Join us for an insightful conversation with Sandeep Singh Sachdeva, Head of Customer & Seller Experience at Snapdeal | AceVector Group on the #HumansofCX podcast! Sandeep dives into the complexities of fragmented customer experiences in the e-commerce space. Further, he emphasizes the critical role of AI in bridging the gap between urban and rural customers in India, ensuring seamless, personalized, and cohesive experiences across the lifecycle. In this episode, we also discussed: ▶ The key trends shaping the future of CX in e-commerce ▶ The importance of employee empowerment ▶ Must have skills for a successful career in CX  ▶ How Snapdeal delivers ultimate customer delight Tune in to the entire conversation to understand how AI is helping e-commerce brands reimagine their customer playbook. Link in comments below! #CustomerExperience #Ecommerce #Podcast

Mahindra Farm Machinery, a leading provider of innovative farm machinery solutions, has recently gone live with us to drive increased product awareness and adoption. We’re thrilled to partner with Mahindra Farm Machinery and support their vision of transforming farming and driving agricultural prosperity on a global scale. Kudos to the fantastic team at Mahindra Farm Machinery: Kairas Vakharia, Subandhu Arya, Shailja Talwar A big shoutout to Team Ozonetel: Saumitra Guha, Amar Nath Dubey, Stuti Mishra For making this exciting collaboration possible.   Follow us as we bring more insights on how this partnership unfolds. Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] #GoLive #CustomerExperience #CustomerEngagement

2 days to go for the Smart CX Summit & Awards! Shalil Gupta, Managing Director (Global Growth) at Ozonetel, will share his perspectives on how intelligence is shaping the future of customer experience. Ozonetel's unified CXi platform empowers enterprises to infuse intelligence in every customer interaction, capture their pulse in real time, and drive cohesive experiences across the lifecycle. Join Shalil and your peers to explore the latest strategies, technologies, and innovations revolutionizing CX practices globally. Here’s the link to register: https://lnkd.in/deEhi9eE Follow us for more insights from the event! The Brainalytics #CustomerExperience #CX #AI

Dezerv, a leading wealth management company that combines the expertise of seasoned investment professionals with advanced technology, has recently gone live with us. We're happy to partner with Dezerv on their mission to help people create long-term wealth by unlocking premium investment opportunities. Cheers to the fantastic team at Dezerv: Ankit Gupta, Prasun Anand, Siddhant Parekh Kudos to team Ozonetel for making this happen: Alok Kumar, Sivaram K., Soumya Swarup Das, Ram Pradeep Kumar Panchangam, Punit Sewak Follow us on LinkedIn for more updates on this exciting collaboration. #Investment #WealthManagement #CustomerExperience

Taking everyone along, making every conversation matter. Happy Independence Day! #India #CustomerExperience #CX

The shift from traditional CRMs to comprehensive CX platforms is changing the way brands interact and engage with customers. We revisit the conversation with ProdWrks, in which Chaitanya, CTO of Ozonetel, explains how CCaaS has evolved into customer experience, making CRM less relevant. Enterprises are orchestrating customer journeys across a multitude of touchpoints and driving cohesive experiences throughout the lifecycle with Ozonetel’s unified CXi platform. Learn how we're shaping the future of CX, empowering businesses to navigate complex customer journeys with precision and agility. Read more here: https://lnkd.in/devjTfGN #CustomerExperience #CX #CRM