🎉Thrilled to share that Yellow.ai has been interviewed for the 2024 Forrester report, “The State of Conversational AI”. The report highlights how, ↳ Conversational AI, powered by generative AI (genAI) and large language models (LLMs), is revolutionizing chatbots and interactive virtual assistants (IVAs). ↳ These advancements promise better customer experiences and cost savings, but challenges like hallucinations, ethical concerns, and bias persist. Forrester clients can access the full report here (also available for purchase): https://lnkd.in/dR7FZzAD #customerservice #AIchatbots #generativeAI #conversationalAI
Yellow.ai
Software Development
San Mateo, California 136,942 followers
AI-first customer service automation crafted for enterprises
About us
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
- Website
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https://yellow.ai/
External link for Yellow.ai
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2016
- Specialties
- customer service automation, Generative AI, contact center solution, customer support automation, Artificial intelligence, customer engagement, Chatbots, Voice assistants, Google assistant, customer experience, banking automation, retail automation, WhatsApp chatbot, sales automation, helpdesk ticketing system, Voice AI , Voice Assistants, and Customer Experience Automation
Products
Yellow.ai
Conversational AI Software
Yellow.ai is the world’s leading conversational AI platform for enterprises, as recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2. Trusted by more than a 1000 enterprises worldwide like Asian Development Bank, Domino’s, Schlumberger, Sephora, PepsiCo and BMW, Yellow.ai brings the best of AI and human intelligence together, to automate 2B+ conversations per quarter with over 97% intent accuracy. Yellow.ai is first-to-market in the enterprise conversational AI space to eliminate the need for NLP model training, allowing enterprises to go live within minutes instead of months, while delivering a connected experience across 35+ channels and 135+ languages in real-time. Visit www.yellow.ai.com for more information or contact us at contact@yellow.ai
Locations
Employees at Yellow.ai
Updates
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The top three priorities for #contactcenter leaders adopting AI are increasing efficiency, improving CSAT, and cutting costs. But how can your enterprise ensure AI delivers on these goals? Join our experts, Vasudev & Vikas, for an insightful KnowledgeBridge Session at The Customer Experience & Contact Center Forum! Exploring AI's role in automating customer conversations, this leaders’ roundtable will uncover: ↳ How Generative AI improves response times and agent capacity while minimizing enterprise-level deployment risks. ↳ The latest contact service automation trends ↳ Generative AI blueprint for business leaders ↳ Yellow.ai’s powerful solutions (YellowG, Orchestrator LLM, VoiceX, Email Automation, and more!) Moderated by: Vasudev Chatti, Head of Solutions Engineering, Yellow.ai Vikas Bhambri, SVP - Enterprise Sales, North America, Yellow.ai Session details: 📅 Oct 06, 2024 ⌚ 4:30 PM – 5:20 PM local time 👋 See you there! Consero | Jillian Symon | Christine Johnson Deepak Jose #customerexperience #contactcenter
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Is your customer service team equipped for the AI + Human collaboration era? With 56.5% of organizations planning to upskill their workforce, it's clear that the future isn't about AI vs. humans—it's about synergy. Raghu Ravinutala shares some key considerations for leaders: ✔️ Identifying which skills complement AI capabilities ✔️ Designing effective upskilling programs ✔️ Redefining roles to maximize the AI + Human partnership Are you prepared to lead this transformation? Get insights on building a future-ready workforce in our latest report: https://lnkd.in/gdjetF63 #AIadoption #AItrends #customerservice
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Contact centers are a critical resource for direct customer engagement. But is your enterprise making the most of them? Come say 👋 at The Customer Experience & Contact Center Forum! Meet our leaders, Vikas Bhambri & Vasudev Chatti, to understand how our AI-first customer service automation is helping global enterprises get ahead. Uncover: ✅ Latest trends in customer service automation ✅ Innovative ways to drive human-like conversations ✅ How your organization can make the most of Generative AI powered solutions. All this and more, see you there! Consero | Jillian Symon | Christine Johnson Deepak Jose #customerexperience #contactcenter
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Who is Yellow.ai #Analyze for? Akshay shares 3 key personas for whom this solution is a game changer: 1️⃣ Agent Supervisors ↳ Focused on quality of interactions & ticket resolutions while providing the best experience 2️⃣ Contact Center Heads ↳ Focused on reducing number of tickets being deflected to agents and ensuring resolutions provided by the AI agents are accurate and delightful 3️⃣ Knowledge Base Management Teams ↳ Focused on ensuring knowledge base remains up-to-date and new queries/resolutions handled by AI agents are also covered (without manually scrolling through interactions) Curious to learn more? Headover to https://lnkd.in/gtwFKCkW to learn more Akshay Bhat | Sarthak Gupta | Pratik Shanbhag #customersupport #customerservice #contactcenter #helpdeskticketing
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🏆 👏 A resounding applause to all the winners of Yellow.ai AI Agent Awards at #ConversateIndia Tour 2024! At Yellow.ai, we are proud to be a part of each of your digital transformation journeys, working together towards bringing the best of AI-first automation to the forefront of customer experience. Kudos to the team and here’s to many more wins, together! 🎉 #Conversate2024 #customerexperience #generativeAI
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#VoiceAI solutions are everywhere, but are they falling short of your expectations? Yellow.ai’s VoiceX can help. But why read it when you can experience the difference yourself? 👉 Headover to https://lnkd.in/g8VzagFH #voicetech #LLM
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Is your enterprise ready for a world where AI handles 90+% of customer interactions? This is where we’re headed (faster than you think). Our recent survey with 200+ customer service professionals reveals that: ↳ 32.5% anticipate transitioning to fully autonomous service models ↳ 22.5% are expecting this shift within just 3-5 years. Critical questions for industry leaders to assess: ↳ How do we define "fully autonomous" within our unique organizational context? ↳ What strategic steps should we take now to prepare our infrastructure and workforce? ↳ How can we strike the optimal balance between AI efficiency and human empathy in complex customer scenarios? Navigating this transformation requires a clear vision that aligns cutting-edge technology with your core service values and customer expectations. Dive deeper into the future of autonomous customer service and gain strategic planning insights in our comprehensive report: https://lnkd.in/gdjetF63 Raghu Ravinutala #FutureofCX #customerservicetrends #AIadoption
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Your competitors are already live with AI, but is your enterprise still facing roadblocks? Scroll through the carousel to uncover 5 main challenges + ways to get ahead 👇 Want more? Access the full report here: https://lnkd.in/gtPgepat #customerservice #AIadoption #generativeAI
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📸 glimpses from #ConversateIndia 2024: Delhi NCR Chapter! Uncovering how leading 🇮🇳 brands are leveraging AI-first customer service to deliver memorable experiences, we had a great time at The Westin! Thank you to everyone who joined us. See you in the next one! Amazon Web Services (AWS) | Quadrafort Technologies | Exato.ai | Whilter.ai | August Digital #Conversate2024 #customerservice #AIautomation
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