Performance CXO

After 57 Years, Chick-fil-A Just Made a Smart Announcement That Customers Will Love. It All Starts Today. Meeting people where they are: find out where your customers are heading and then get in front of them. https://lnkd.in/eu4GMdQY #ChickFilA #WhereAreYourCustomersHeading

The Most Life-Changing Value: Forgiveness On this two-way street, choose the high-road response of taking responsibility, asking forgiveness, and making things right. https://ow.ly/52Vf50SZKlN #MinuteWithMaxwell #OwnYourFailures #ApologizeFast #ForgiveFaster

According to a 2023 survey by Gallup, only 33% of U.S. employees felt engaged at work: “Employees still feel more detached from — and less satisfied with — their organizations and are less likely to connect to the companies’ mission and purpose or to feel someone cares about them as a person.” The role of a leader is to coach, guide, and inspire others to do their best. So what can leaders do to bridge the gap? Randy Hain offers five ways to bring our teams back to center in his latest article:

What Are You Waiting For? If There’s a Fork In the Road, Take It! https://lnkd.in/ea5xhMja #JayMMcDonald #StrategicJaywalking #ForkInTheRoad #Leadership

The best business model in the world is to stop doing what your customers hate. It sounds harsh, but that's where everything started for us with the Savannah Bananas. I remember vividly the day I was watching a baseball game and was bored out of my mind. I hated how long and slow the game had become and I knew there was a better way. I then remember buying concert tickets and paying an arm and a leg, not just for the ticket, but for the ticket fees, convenient fees and taxes. I hated that a $50 ticket was over $70 with all the fees. We started the Bananas with the idea that we would make baseball fun, fast and exciting and eliminate all the fees, while making the experience all-inclusive with all your hot dogs, burgers, chicken sandwiches, popcorn, water, soda and dessert for one low price. Then we kept going eliminating the friction for our fans by taking down all the advertising at our stadium in Savannah, as we believe no one comes to a game to be advertised to or sold to. Then we started Banana Ball and eliminated hitters stepping out of the box, walks, mound visits, and many of the other boring parts of the game. We kept doing friction audits on our fan experience every step of the way. When you believe in being fans first, every single thing you do has to be fans first. But we know we still have a long way to go. We had open seating for years, but as the excitement for our games grew, we knew we had to make a change to reserved seating...now all of our tour games are reserved seating to make it easier and safer for our fans. Now today, ticket scalpers are taking advantage of our demand and selling our tickets for outrageous prices. We are going to work hard to eliminate this problem as well, and it may take years, but we are going to keep fighting for our fans. We believe in long term fans over short term profits and will leave millions of dollars on the table to do so. It's never ending journey, but we've learned it's worth it 1,000% of the time.

Friends, Do you ever worry that your colleagues are not being candid with you? Today's brief blog post is my quick take on the critical importance of having candid voices in your life through an interesting example from history. I hope you find it helpful. From the post: "Don’t be lulled into an unfounded self-confidence because you only hear positive feedback from those around you. Also, remember that the absence of feedback from your team does not constitute a positive endorsement of your work." I would love to get your thoughts and experiences with candor below. Thanks! #Candor #leaders #leadership Serviam Partners Leadership Foundry