PingPlotter

Are you part of a contact center? If so, we've done the research so you don't have to. Our latest infographic uncovers the trends and insights shaping today's contact centers. Spoiler alert – it's packed with stats that'll make you rethink your call strategy! Such as: Booming market: By 2030, the global contact center market is projected to hit a whopping $47.57 billion. Remote work revolution: By 2025, 73% of agents will be working remotely or in hybrid setups. Tech is here to stay: With a 20% drop in average handle times thanks to better training and tech, efficiency is the name of the game. Curious how PingPlotter can be your secret weapon in this fast-paced environment? Check out our infographic for the full scoop and see how we can help you turn calls into connections. https://lnkd.in/gdUvmHeQ #contactcenter #customerexperience #PingPlotter #remotework #techtrends #businessgrowth

Say goodbye to remote onboarding headaches with NetCheck! NetCheck is a game-changer for streamlining your WFH hiring process. Imagine starting each new hire off with a perfect internet connection! NetCheck is your new secret weapon for flawless remote onboarding – by checking your new hires’ internet quality before they even start, you can skip the connectivity hiccups and focus on what really matters. With NetCheck, you can: Spot check connections: Test internet quality for potential hires, whether it’s one hire or an entire group. Generate instant reports: Get all the details to make informed decisions. Keep it simple with easy integration: Perfect for IT pros and HR champs alike, whether you're managing a mega-team or a tight-knit group. Ready to improve your remote hiring game? Reach out to us today! #RemoteWork #Hiring #ContactCenter #PingPlotter #NetCheck #OnboardingMagic

What would happen if I stuck my router in a microwave? First of all, don't do that. People are always concerned with what is causing interference with their WiFi, and the microwave is a prime candidate. It puts off waves. It’s made of metal. We've all heard that microwaves and WiFi do not go together. But is that true? We've done the hard work to find out, so you don't have to. https://lnkd.in/d9CUwq8M

Speed isn't everything. Sure, an internet speed test can tell you how quickly data travels between your device and a server. But it doesn't paint the whole picture of your internet experience. Factors like latency, packet loss, and jitter can significantly impact real-time (and business critical) applications like video conferencing or VoIP calls. The last thing you want is for unstable internet to affect a crucial call with a customer or a critical data transfer to a remote server. Check out our blog for a great explainer on measuring internet health beyond just speed. https://lnkd.in/gwhxQWpW

Exciting Updates Coming to Your PingPlotter Agents Page! We are thrilled to announce upcoming enhancements to your PingPlotter experience, focusing specifically on the Agents page. Here’s what's coming down the pike: 1. Streamlined Flow for Enhanced Insights We’ve revamped the journey from understanding agent quality to exploring target details. This streamlined flow ensures that you can easily pinpoint areas for improvement without getting lost in technical intricacies. 2. Improved Visibility of Agent Data You’ll now have clearer visibility into both individual and aggregated agent data. Whether you’re monitoring a single agent or a fleet of 500 (or more!), you can quickly assess network performance across different locations or devices. 3. Simplified View of Data Trends Identifying trends and patterns in your network performance is now simpler than ever. Our updated Agents page features a simplified view of data over time, empowering you to anticipate issues before they impact your operations. 4. Actionable Insights from Historical Data Making informed decisions based on historical data is crucial for effective network management. With our enhanced interface, you can effortlessly act on insights gained over time, ensuring proactive maintenance and optimization of your network. Watch out for these updates rolling out in the coming days! If you have any questions or need assistance, please do not hesitate to reach out to us.

Have you explored PingPlotter's Wisdom space yet? For years, we've been curating this resource packed with insights, tips, and expert advice to help you master network performance with PingPlotter. Whether you're just starting out or a seasoned user looking to optimize performance, our Wisdom Space is here to support your journey. Dive in and discover the wealth of knowledge waiting for you! Can't find what you're looking for? Our dedicated support team is ready to assist you. Feel free to reach out—we're here to help you succeed! https://lnkd.in/gypjD3zf

#CustomerContactWeek 2024 has wrapped up, and we're thrilled about the incredible insights and connections made! From the pivotal role of AI in Contact Centers to the ongoing challenges of remote connectivity, there's a lot to unpack. Want to dive deeper? We took note of the trending topics and insightful sessions! Check out our recap and learn how PingPlotter can help with your connectivity needs. https://lnkd.in/gxW7vnKE #CCWLasVegas

Having a great time at CCW in Las Vegas! If you're here, drop by booth # 806 and ask how PingPlotter can help you transform your remote contact center team’s efficiency and productivity. While you’re there, be sure to roll the dice for a chance to win a Porsche Lego set! #CustomerContactWeek #CCWLasVegas

We’re Vegas bound, baby! Customer Contact Week is in just a few days, and we’re looking forward to seeing you there! If #YourInternetSucks and you’re ready to build a more efficient remote contact center team, drop by booth 806 in Las Vegas and ask Steven about our special contact center bundle. And while you’re there, book a demo with us for a chance to win a sweet Lego set! #CustomerContactWeek #CCWLasVegas