Next up in our volunteer spotlight series — meet Susan Spadoni, one of our superstar regular airport volunteers. Susan has volunteered at SEA for nearly three years, starting when the volunteer program restarted post COVID. She spent 30 years travelling for work, and now she’s able to use her extensive experience traveling out of SEA and other airports to help make travelers’ experience easier and more welcoming.
“𝘐 𝘨𝘦𝘵 𝘢 𝘨𝘳𝘦𝘢𝘵 𝘥𝘦𝘢𝘭 𝘰𝘧 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘰𝘶𝘵 𝘰𝘧 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦. 𝘐’𝘮 𝘢 𝘯𝘶𝘳𝘴𝘦 𝘣𝘺 𝘦𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘐 𝘩𝘢𝘷𝘦 𝘢 𝘩𝘦𝘭𝘱𝘦𝘳 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘵𝘺, 𝘦𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘭𝘺 𝘪𝘧 𝘪𝘵 𝘮𝘦𝘢𝘯𝘴 𝘨𝘰𝘪𝘯𝘨 𝘰𝘶𝘵 𝘰𝘧 𝘮𝘺 𝘸𝘢𝘺 𝘵𝘰 𝘸𝘰𝘳𝘬 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘢 𝘱𝘳𝘰𝘣𝘭𝘦𝘮. 𝘐𝘧 𝘴𝘰𝘮𝘦𝘣𝘰𝘥𝘺 𝘩𝘢𝘴 𝘢 𝘱𝘳𝘰𝘣𝘭𝘦𝘮 𝘐 𝘵𝘩𝘪𝘯𝘬 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 ‘𝘏𝘰𝘸 𝘥𝘰 𝘸𝘦 𝘥𝘦𝘢𝘭 𝘸𝘪𝘵𝘩 𝘵𝘩𝘪𝘴?’ ‘𝘞𝘩𝘢𝘵 𝘥𝘰 𝘐 𝘎𝘰𝘰𝘨𝘭𝘦?’ ‘𝘞𝘩𝘢𝘵 𝘴𝘩𝘰𝘶𝘭𝘥 𝘐 𝘣𝘦 𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘧𝘰𝘳?’ 𝘌𝘪𝘨𝘩𝘵𝘺 𝘵𝘰 90 𝘱𝘦𝘳𝘤𝘦𝘯𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘵𝘪𝘮𝘦 𝘺𝘰𝘶’𝘳𝘦 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘸𝘢𝘺𝘧𝘪𝘯𝘥𝘪𝘯𝘨, 𝘣𝘶𝘵 𝘰𝘯𝘤𝘦 𝘢 𝘴𝘩𝘪𝘧𝘵 𝘰𝘳 𝘦𝘷𝘦𝘳𝘺 𝘤𝘰𝘶𝘱𝘭𝘦 𝘴𝘩𝘪𝘧𝘵𝘴, 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘤𝘰𝘮𝘦𝘴 𝘶𝘱 𝘵𝘰 𝘺𝘰𝘶 𝘸𝘩𝘰 𝘵𝘳𝘶𝘭𝘺 𝘯𝘦𝘦𝘥𝘴 𝘩𝘦𝘭𝘱.”
Here are a few of her favorite interactions with travelers:
“𝘈 𝘸𝘰𝘮𝘢𝘯 𝘢𝘱𝘱𝘳𝘰𝘢𝘤𝘩𝘦𝘥 𝘮𝘦 𝘢𝘵 𝘈3 𝘵𝘦𝘭𝘭𝘪𝘯𝘨 𝘮𝘦 𝘴𝘩𝘦 𝘩𝘢𝘥 𝘭𝘰𝘴𝘵 𝘩𝘦𝘳 𝘱𝘶𝘳𝘴𝘦. 𝘏𝘦𝘳 𝘧𝘭𝘪𝘨𝘩𝘵 𝘸𝘢𝘴 𝘭𝘦𝘢𝘷𝘪𝘯𝘨 𝘪𝘯 𝘢𝘯 𝘩𝘰𝘶𝘳 𝘧𝘰𝘳 𝘓𝘰𝘯𝘥𝘰𝘯. 𝘚𝘩𝘦 𝘵𝘩𝘰𝘶𝘨𝘩𝘵 𝘴𝘩𝘦 𝘩𝘢𝘥 𝘭𝘦𝘧𝘵 𝘪𝘵 𝘪𝘯 𝘵𝘩𝘦 𝘳𝘦𝘴𝘵𝘳𝘰𝘰𝘮 𝘣𝘺 𝘈2. 𝘐 𝘸𝘦𝘯𝘵 𝘢𝘯𝘥 𝘤𝘩𝘦𝘤𝘬𝘦𝘥, 𝘢𝘯𝘥 𝘪𝘵 𝘸𝘢𝘴𝘯’𝘵 𝘵𝘩𝘦𝘳𝘦. 𝘉𝘦𝘤𝘢𝘶𝘴𝘦 𝘱𝘩𝘰𝘯𝘦 𝘭𝘪𝘯𝘦𝘴 𝘸𝘦𝘳𝘦 𝘥𝘰𝘸𝘯, 𝘸𝘦 𝘤𝘰𝘶𝘭𝘥𝘯’𝘵 𝘤𝘢𝘭𝘭 𝘵𝘩𝘦 𝘓𝘰𝘴𝘵 𝘢𝘯𝘥 𝘍𝘰𝘶𝘯𝘥 𝘵𝘰 𝘴𝘦𝘦 𝘪𝘧 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘩𝘢𝘥 𝘵𝘶𝘳𝘯𝘦𝘥 𝘪𝘵 𝘪𝘯. 𝘉𝘦𝘤𝘢𝘶𝘴𝘦 𝘴𝘩𝘦 𝘩𝘢𝘥 𝘯𝘰 𝘐𝘋, 𝘐 𝘩𝘢𝘥 𝘩𝘦𝘳 𝘸𝘢𝘪𝘵 𝘱𝘰𝘴𝘵 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘸𝘦𝘯𝘵 𝘵𝘰 𝘵𝘩𝘦 𝘓𝘰𝘴𝘵 𝘢𝘯𝘥 𝘍𝘰𝘶𝘯𝘥 𝘵𝘰 𝘤𝘩𝘦𝘤𝘬 𝘵𝘰 𝘴𝘦𝘦 𝘪𝘵 𝘵𝘩𝘦𝘺 𝘩𝘢𝘥 𝘪𝘵. 𝘛𝘩𝘦 𝘨𝘰𝘰𝘥 𝘯𝘦𝘸𝘴 𝘸𝘢𝘴 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘩𝘢𝘥 𝘵𝘶𝘳𝘯𝘦𝘥 𝘪𝘵 𝘪𝘯, 𝘭𝘪𝘬𝘦𝘭𝘺 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘧𝘳𝘰𝘮 𝘫𝘢𝘯𝘪𝘵𝘰𝘳𝘪𝘢𝘭 𝘴𝘪𝘯𝘤𝘦 𝘪𝘵 𝘩𝘢𝘥𝘯’𝘵 𝘣𝘦𝘦𝘯 𝘭𝘰𝘴𝘵 𝘧𝘰𝘳 𝘭𝘰𝘯𝘨. 𝘐 𝘤𝘢𝘮𝘦 𝘣𝘢𝘤𝘬 𝘢𝘯𝘥 𝘵𝘰𝘰𝘬 𝘩𝘦𝘳 𝘵𝘰 𝘵𝘩𝘦 𝘓𝘰𝘴𝘵 𝘢𝘯𝘥 𝘎𝘰𝘶𝘯𝘥 𝘵𝘰 𝘤𝘭𝘢𝘪𝘮 𝘪𝘵 𝘢𝘯𝘥 𝘵𝘩𝘦𝘯 𝘥𝘪𝘳𝘦𝘤𝘵𝘦𝘥 𝘩𝘦𝘳 𝘣𝘢𝘤𝘬 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺. 𝘓𝘶𝘤𝘬𝘪𝘭𝘺, 𝘴𝘩𝘦 𝘮𝘢𝘥𝘦 𝘪𝘵 𝘵𝘰 𝘩𝘦𝘳 𝘧𝘭𝘪𝘨𝘩𝘵 𝘰𝘯 𝘵𝘪𝘮𝘦.”