Preflight is an invite-only community with over 3000 practitioners and trailblazers specializing in customer onboarding, implementations, service and value delivery, and professional services.
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Happening now! How do you feel about demonstrating your team’s value to leadership? Take the poll below, and join our live Deep Dives session with B2B SaaS Advisor Steven Cronin for strategies on connecting your team’s impact to revenue and tracking key KPIs. Perfect for post-sales leaders looking to boost their influence! Join now: https://bit.ly/4eDol96
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Getting honest customer feedback is important, but high engagement and response rates can be tough to achieve. In our latest blog, we share proven tips to increase your NPS response rates, improve engagement, and gather insights that make a real impact. From sending surveys at the right time to crafting questions that encourage responses, discover how NPS feedback can boost customer satisfaction and grow your business. Read more: https://lnkd.in/gx5-Rxd2 #CustomerSuccess #NPS #CustomerFeedback
Tune in for Episode #14 of Deep Dives as Steven Cronin, B2B SaaS Advisor at Resonant People Consulting, dives into strategies for showcasing your team’s value, tracking essential performance metrics, and linking your contributions to revenue growth. Swipe to learn more about the session. RSVP now: https://bit.ly/4eDol96 #CustomerSuccess #PostSales #ProfessionalServices
In this episode of Implementation Stories, Heather Spencer, Senior Manager of Customer Onboarding at 1Password, reveals the key strategies behind sustained onboarding success. She explains how her team’s shift to proactive engagement drove remarkable outcomes, including higher NPS scores and smoother handovers. Watch the full episode: https://lnkd.in/gvsWt79u #CustomerOnboarding #CustomerSuccess #CustomerEngagement
Are you finding it challenging to keep clients engaged and accountable during onboarding? You're not alone! Many businesses struggle with this crucial phase, where a lack of commitment can lead to missed expectations and hindered success. In our latest Preflight Conversations blog, we share insights drawn from community discussions on practical strategies to tackle these hurdles head-on. From setting clear expectations to fostering open communication, discover how to create a collaborative onboarding experience that empowers your clients and sets the stage for long-term success. Read more here: https://lnkd.in/gW7cY6RG #CustomerOnboarding #ClientSuccess #Rocketlane
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Hey Implementation Managers! Are you ready to crush complexity and help build something special for our customers? We'd love to hear from you! 🚀 #ImplementationManagers #Insurtech #JoinOurTeam
Meet Steven Cronin, our featured speaker for our upcoming Deep Dive session! Steven brings 27+ years of experience in B2B enterprise software, with a strong reputation for transforming customer-facing teams. His passion lies in driving innovation and elevating post-sales team performance to new heights. 🗓️ Date: October 29, 2024 ⏰ Time: 8:30 AM PDT | 11:30 AM EDT | 4:30 PM BST RSVP here: https://bit.ly/4eDol96 #B2BSaaS #CustomerSuccess #RevenueGrowth #Onboarding #Implementation #ProfessionalServices
Understanding key strategies during onboarding and implementation is essential for ensuring project success. Hariharan Manikandan, Manager of Customer Onboarding at Zluri, draws from his extensive experience in service and value delivery to shed light on creating a reliable and impactful onboarding and implementation strategy. Watch the full episode here: https://lnkd.in/gQNkDmEG #CustomerOnboarding #ProjectSuccess #ValueDelivery
Join our upcoming deep-dive session with Steven Cronin, B2B SaaS Advisor at Resonant People Consulting, and learn how to effectively showcase the management of your team’s value, track key KPIs, and directly tie your efforts to revenue growth. With extensive post-sales leadership experience, Steven will offer actionable insights on driving adoption, measuring impact, and overcoming challenges in communicating value to stakeholders. 🗓️ Date: October 29, 2024 ⏰ Time: 8:30 am PDT | 11:30 am EDT | 4:30 pm BST RSVP here: https://bit.ly/4eDol96 #SaaS #CustomerSuccess #B2B #Revenue
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Getting the SOW signed is just the beginning! 🚀 Effective customer engagement post-SOW is key to driving success and building lasting relationships. From clear communication to keeping stakeholders involved, learn the best practices to keep your projects on track and your clients happy. Check out what our Preflighters are saying! Head here to read their insights: https://lnkd.in/gtUraM6p #SOW #CustomerEngagement #Communication #StakeholderAlignment