📊 In the eCommerce world, the metrics that once drove strategy have evolved. Propeller CFO and eCommerce Practice Area Lead, Anthony Rosen, highlighted how the shift from acquisition to retention is critical for long-term profitability in a recent panel with Deep Ocean Partners, Stay AI, and Theta. Today, it’s not just about bringing customers in; it's about understanding the value they bring over 3, 6, or even 18 months. To achieve this, you need robust models and tools that help support customer retention goals. After all, as Anthony points out, "The cost of retaining a customer is much lower than the cost of acquiring a new one."
Anthony Rosen from Propeller Industries explains why retention is more important than even.