Qwest Services

Today marks the start of #stressawarenessweek with this years theme 'Campaigning to Reduce Stress and Improve Wellbeing'.   We are sharing our internal employee assistance program along with hints and tips to reduce stress. #employeewellbeing #StressReduction #MentalHealthMatters #StressManagement Ben Cummins

This week we are celebrating #internationalsafetyweek. Sharing our tips, hints and safe practice working. Our 12 Golden Rules provide a guideline of do's and don'ts within safety and within our business.  Health & Safety is the highest priority for the business, it keeps ourselves and each other safe as well as our customers and clients. To be a safe business we all need to do our part. Safety awareness and practice is an everyday activity but awareness weeks and days are a great reminder for us all. #safetyfirst

What a month, three of our team have won awards in our #employeeexcellence scheme.   Fatemeh for supporting a vulnerable customer and her amazing feedback she has received from our clients. Sean has helped one our clients during a power outage and went above by providing bespoke training to the team to help in any future incidents. Alex recently took on a new task within his role and helped to train one of his colleagues. The feedback he received was fantastic and well deserved.  Amazing achievement for all, Well Done! #employeerecognition #teamexcellence Ben Cummins Rachel Webb

On Friday for the final day of #CSWeek2025 we recognised our Customer Service team members, sharing our excellence award winners in 2024 and all week the team have been voting in a number of categories to celebrate their colleagues in the Customer Service Hero Awards. During the week we have also put up whiteboards in the office to give people the opportunity to share any customer service tips and post any compliments to their colleagues. Check out our pictures from the week celebrating everything #customerservice. Ben Cummins Rachel Webb

Well Done to Nicole Lovell and Rachel Webb for completing the recent #mentalhealthfirstaid training with Workplace Mental Health Charter ™ UK. They will join 6 more colleagues in our #MHFA support network.

For the fourth day of #CustomerServiceWeek2024 the theme is Risk, Reputation and Trust. Today we are sharing how we can demonstrate excellent customer services using our values within the Qwest. Also sharing what we expect from customers including respect.  Ben Cummins

Today, 10th October, is #WorldMentalHealthDay, a time to come together and talk about Mental Health and show everyone that Mental Health Matters. This year’s theme set by the World Federation of Mental Health is, “it’s time to prioritise mental health in the workplace”. The theme highlights the importance of addressing mental health and wellbeing in the workplace, for the benefit of people, organisations, and communities. For us Mental Health awareness and support is something we do every day, but days like this enable to look back on why it is important and look at how we can do more for the future. Did you know that in QWEST we have invested just over £304,000.00 in wellbeing activities since 2015, these have included Mental Health training, office gym, therapies (massages, reflexology etc.. and fresh fruit to our offices). Internally within Qwest there is a 24/7 confidential Employee Assistance Program. Offering support from mental health, managing money and much more. We also have a team of Mental Health First Aiders and Champions who are there to support their colleagues and provide a signposting service to professionals, we have their details on display across our offices and online. Two of the newly trained MHFA have commented on their motivation to do the training. One hashtag #charity we use regularly for training and support is Workplace Mental Health Charter ™ UK. Check out their page and sign up to this amazing hashtag #charity. Ben Cummins Nicole Lovell @rachelwebb

For the third day of #CustomerServiceWeek2024 the theme is Effective Leadership. Today we are sharing what this means from our Managing Director and sharing soft skills to help those within a customer service environment.  We are also showcasing what the 5 traits of a customer success leaders are.   Ben Cummins

For the second day of Institute of Customer Service #CustomerServiceWeek2024 the theme is Service with Respect. Today we are sharing what this means to our teams with tips from across the business and looking at how we measure customer satisfaction. We are also looking at body language and how this can be interpreted. Ben Cummins

We’re proud to be supporting Dyslexia Awareness Week 2024! Every individual’s story with dyslexia is different. 1 in 10 people have dyslexia, each with a unique story of twists and turns to tell. It is never too late to change your story. We are encouraging our colleagues and you to share your story to speak out about dyslexia and encourage others. So, what’s your story? #DAW24 #DyslexiaAwarenessWeek24 #WhatsYourStory #MyDyslexiaStory