Redo

Redo

Software Development

Draper, UT 7,252 followers

Everything your ecom business needs, in one platform.

About us

Crush cart abandonment & watch loyalty soar through elevated purchase & post purchase experience - completely free. We help you consolidate your post-purchase tech stack saving you money and time while also providing a premium experience for your customers. Our goals are to help you retain profit through minimizing returns, enhancing your order tracking experience, optimizing your customer service and ultimately increasing LTV through a better post-purchase experience.

Industry
Software Development
Company size
51-200 employees
Headquarters
Draper, UT
Type
Privately Held

Locations

Employees at Redo

Updates

  • View organization page for Redo, graphic

    7,252 followers

    A profitable holiday season for your brand doesn't end at customer acquisition. Some very valuable insights pulled together here from the Yofi team to help mitigate fraudulent returns 👇

    View organization page for Yofi, graphic

    2,980 followers

    With holiday shopping in full swing, returns are a natural part of the season—but so are the risks of return abuse. That’s why Yofi has teamed up with Redo to bring you some essential tips for spotting red flags and safeguarding your business against fraudulent returns. In our latest blog post, we share valuable insights on minimizing return fraud while keeping your genuine customers happy. Here are some key tips: 🚩 Set Clear Return Policies: Communicate your return guidelines clearly, especially around timeframes, conditions, and receipt requirements. Transparency can deter abuse before it starts. 👀 Watch for Suspicious Patterns: High return rates, especially after big sales, could indicate red flags. 📦 Limit Excessive Returns: Too many returns from the same customer? You may want to flag this as a potential case for further review. 🔄 Enforce Condition Checks: Ensure that items are in the original condition specified in your return policy. Any signs of wear or label tampering could indicate an abuse attempt. With Yofi and Redo’s combined expertise, our goal is to support retailers in creating a smoother, safer holiday shopping season. For more strategies, read the full blog here #BFCM #holiday #returns #fraud

    Tips for Preventing Suspicious Returns and Return Fraud During the Holiday Period - Yofi Blog!

    Tips for Preventing Suspicious Returns and Return Fraud During the Holiday Period - Yofi Blog!

    yofi.ai

  • View organization page for Redo, graphic

    7,252 followers

    JOIN US LIVE: Your Last-Minute But Not-Too-Late Black Friday Checklist with 15+ DTC Leaders The format: Each person gets 5 minutes. All value. No fluff. The lineup: Insane ↓ Our very own Aaron Evett Ridge's Connor MacDonald ILIA Beauty’s Cherene Aubert Portland Leather GoodsMacCoy Merkley Graza, Estée Lauder (et. al) Grace Clarke True Classic's Bryan Cano Open Late Collective’s Jess Cervellon Caden Lane’s Casey G. Carnivore Snax’s Mark Ritz HexClad Cookware’s Panagiota H. D'on Cosmetics' Summer D'on Bell BlendJet®’s Daniella Reda, MBA Peak21’s Roman Raisuddin Khan Motion (Creative Analytics)’s Evan Lee Yotpo’s Eli Weiss Justuno’s Steph (SJ) Carcamo GorgiasLauren Lovato Recharge’s Nicole Harvey FERMÀT’s Aaron Orendorff 🗓 Nov 4 at 11am PST Spots are limited, so get yours today 🏃🏻♂️💨 👇 https://lnkd.in/g4cDDpyh

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  • View organization page for Redo, graphic

    7,252 followers

    Claims are like a rainy game day—no matter how much you plan, sometimes you just have to deal with the downpour. While claims might be inevitable, here’s a 5-step process to make sure your process is as seamless as possible and retain your customer: 📝 Make sure you have a clear return & claim policy that you stick to. Outline what qualifies and timelines for the qualifications then communicate it clearly on the website to set expectations. 📦 Create an easy claims submission process. A user-friendly portal is ideal where a customer can initiate a claim, provide additional information and photos of the damaged items, and receive immediate confirmation of the received claim. 🧐 Evaluate and validate the claim. Quickly. Review the provided information from your process, and make a decision within 24-48 hours from the submitted claim. Then notify the sender of the decision. 🗣️ Communicate. Communicate. Communicate. Keep the customer privy to the process, decision, and next steps. The more informed the customer is, the more likely they are to come back to purchase from you in the future. 🔨 Execute. Provide pre-paid return labels for qualified claims, tracking to monitor return shipments, process refunds quickly and analyze claims data regularly to identify patterns when applicable. Remember - claims are unwanted by both the merchant and the buyer but are inevitable. The way you handle it can earn you a loyal customer or lose you multiple customers in the future (word of mouth is powerful, and unfortunately people talk more about negative experiences than positive). 

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  • View organization page for Redo, graphic

    7,252 followers

    The most fulfilling feeling as a brand is seeing the successes that your customers are having through utilizing your solution and continually improving the software based on direct feedback. Partnering with Ben Perkins and the &Collar team has been an incredible example of this. &Collar makes the most comfortable dress shirt you’ve ever worn. Despite the incredible comfort, they were still paying around $200,000 per year for returns software and shipping labels. They tried a slew of different solutions around returns and shipping protection before turning to Redo. Since we cover the cost of shipping labels and offer a solution with no merchant fees, they were able to save that $200,000 annually. Plus, their new return flow has driven more exchanges over traditional returns, strengthening customer retention. The feedback from the &Collar team has been invaluable, and we’re looking forward to continued growth together. “Redo is the one place that is proactively helping merchants rather than just reactive to their merchants’ problems.” - Ben

  • View organization page for Redo, graphic

    7,252 followers

    Optimizing your return flow needs to be a crucial part of your BFCM strategy. Here’s how to do it in 3 easy steps: ✅ Qualify the return Make sure returns align with your return policy. Ask: - Where is the return coming from? - When was the item purchased? - Have tags been removed? - Is the item final sale? Automate this process to ensure compliance and free up your customer service team for other tasks. ♻️ Provide alternatives for the return Exchanges > Returns. Offer your customers alternatives to a traditional return: Encourage exchanges by offering a little extra value (e.g., upgrade to a higher-priced product). Provide bonus store credit for those who opt for a future purchase. For example, if a customer returns a $30 item but exchanges it for a $40 one, your net loss improves from $30 to $10—and the chance they buy again increases. 🧐 Understand the return Identify trends in returned products and common reasons for returns. This helps you adjust a trending product or theme and reduce your return rate on that item in the future. Ask questions like: - Did the item fit as expected? - Was the color/pattern not as described? - Was the item damaged? If you’re handling this manually, be sure to: - Track all interactions. - Ask consistent questions. - Document responses to spot trends. Or better yet, automate the process for a smoother experience 👇

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  • View organization page for Redo, graphic

    7,252 followers

    Your most opened emails are your order tracking emails. Heading into BFCM, it's shocking how many brands aren't optimizing their order tracking experience to build brand loyalty, cross-sell other top products, and keep their most engaged segment connected with the brand. This takes less than 30 minutes to setup with Redo 👇

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