ResultsCX

Big Congratulations to Edy Estanislao! 🎉   We’re thrilled to announce Edy’s promotion to SVP of Operations for the Philippines! 🌏 With nearly a decade at ResultsCX, Edy has been a powerhouse of transformation, turning our Lipa site into a thriving hub of excellence.   Her 22+ years in the BPO industry, combined with her passion for empowering our teams, makes her the perfect fit to lead us to new heights.   Edy has also been recognized as a finalist for the 𝟮𝟬𝟮𝟰 𝗦𝘁𝗲𝘃𝗶𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 𝗳𝗼𝗿 𝗪𝗼𝗺𝗲𝗻 𝗶𝗻 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗶𝗻 𝘁𝗵𝗲 𝗙𝗲𝗺𝗮𝗹𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 category for Business Services companies with over 2,500 employees, underscoring her exceptional leadership.   Join us in celebrating Edy’s incredible journey and exciting future ahead! 💼 #ResultsCX #Promotion #Leadership #TeamGrowth

Our global teams have been donating their time to local communities across the US, Bulgaria, and the Philippines, making meaningful connections and spreading joy.   In Bulgaria, colleagues supported a bazaar selling handmade items by individuals with special needs. Our Mobile, US site donated games and crafts to a memory care center, sharing meaningful moments with residents. While in the Philippines, colleagues distributed essential personal items to the Albert Schweitzer Familienwerk Foundation, an orphanage for children, and hosted a lunch, bringing joy to children by playing games. We're proud to uplift and connect with our communities globally. #CommunitiesMatter #CommunitySupport #Empowerment #GlobalImpact #ActsOfKindness #MakingADifference

Mastering Targeting & Engagement in Social Experience Management 📈   As the future of business continues to evolve, the way we manage social media experiences becomes a critical factor in driving success. Enhancing customer experience, increasing ROI, and extending market reach are all tied to how effectively companies can target and engage through their social media operating models.   Executives are placing significant importance on key areas of targeting and engagement: 🎯Prioritizing the ability to target competitors' customers, 💻Proactively distribute content and 🔊Ensure brand voice alignment through agents   Are your social media campaigns evolving with the market? Now is the time to align for future growth.   Find our new whitepaper: 'Reimagining Customer Experience Management on Social Media', developed together with NelsonHall here: https://lnkd.in/eSme7uPz Roger Huff #SocialMedia #CX #CustomerEngagement #TargetingMatters #SocialExperience #BusinessGrowth #BrandVoice

In the evolving landscape of AEP/OEP, successful member retention goes beyond just meeting requirements. It’s about building trust and delivering personalized, proactive support—starting with onboarding calls that form the foundation of lasting member relationships.   At ResultsCX, we leverage data-driven insights and omnichannel strategies to ensure that health plans not only meet but anticipate their members' needs. Onboarding calls are key to introducing members to their benefits, assigning primary care providers, increasing participation in preventive care such as annual wellness visits, and boosting star ratings. These calls help health plans strengthen loyalty and ensure members stay engaged throughout the year.   By empowering teams with AI tools, we maximize efficiency while delivering the human touch members value. This approach helps health plans retain members and improve their experience during critical periods of transition.   📊 Discover how we’re redefining member retention and supporting health plans through onboarding calls: https://lnkd.in/eWCEpiq9 Becky Watkins, Olga Golovin, Kevin Curry, Jim Gallagher #ResultsMatter #MemberRetention #CXStrategy #MedicareAdvantage #ElectionYearCX

Gabriela G.'s triumphal journey at ResultsCX started in 2013 as a Customer Care Agent. Over the years, her commitment to growth and leadership led her to the role of Project Manager at our Hermosillo, Mexico, site. Her story is one of continuous development, driven by a thirst for learning and support from her incredible mentors every step of the way.   Gabi's career progression shows how embracing opportunities can lead to personal and professional breakthroughs. At ResultsCX, internal growth isn't just a possibility—it's a path we encourage for everyone.   Check out her inspiring career timeline and see what's possible when you combine determination with opportunity. 🌟#PeopleMatter #GrowthThroughOpportunity #LeadershipInAction #ResultsCXCareers #ProfessionalDevelopment

Achieving Results that Matter! 🚀 How did a leading global bank reduce complaints by 44%, transform its collections process, and realize $500k in surplus training budget?   When a global bank wanted to transform its collections, we used a combination of AI-driven solutions, enhanced training programs, and strategic optimization to help streamline operations and achieve impressive KPIs—all while improving customer experience.   Read the full case study to see how our tailored approach can drive impactful results for your organization, too. https://lnkd.in/eWWEepnw Lucy G., Tim Woodhouse #CXMatters #CustomerExperience #BankingInnovation #CXTransformation #ResultsCX #FinancialExcellence #ClientSuccess

🌸 As October comes to an end, we at ResultsCX are proud to reflect on a month filled with purpose, unity, and hope. Across our global sites, our team members wore pink, participated in informational activities, and came together to honor those we’ve lost while celebrating the incredible strength of survivors. 💪💖   Thank you to everyone who participated and stood in solidarity this Breast Cancer Awareness Month and for the ongoing support in raising awareness, fostering hope, and empowering each other every day.🌎💗 #ResultsCX #BreastCancerAwareness #BCAM

ResultsCX delivers several vital peak solutions for its clients, including: • The deployment and management of resources to augment your team in response to known peaks  • Emergency resources in response to unplanned events • Expert resource planning support and strategy • Full or partial outsourcing of business processes using a flexible approach   • Reacting to specific industry issues regarding strategy and operational resilience Our partnership approach ensures that we have the flexibility to work as a sole supplier or as part of a panel, integrating and working with your other third parties whenever required. https://lnkd.in/dkXDJHCJ Rohit Salian, Arul Nathaniel, CFA, Louise Turley #CXMatters #HolidayPeak

🎗️ 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘𝘃𝗲𝗿𝘆 𝗦𝘁𝗲𝗽 🎗️ Marilyn's journey with breast cancer is a testament to the power of perseverance. Despite the physical and emotional challenges, she found the strength to push forward, supported by remote work and a team that had her back. Marilyn's story inspires us to embrace every moment and never give up.   At ResultsCX, we are proud to stand by employees like Marilyn, ensuring they have the flexibility and support needed to thrive. 💪#BreastCancerAwareness #SupportMatters

Enhancing both business performance and member satisfaction doesn't have to be a trade-off. At ResultsCX, we focus on making the right connections and delivering personalized support that keeps your numbers on track and your members happy.   Take the first step in making your customer care a strategic advantage—explore our expert-led healthcare solutions.   Learn more about how our member-centric solutions can transform your health plan. https://lnkd.in/ehVcWaSh #MemberSatisfaction #HealthcareSolutions #CXInnovation #CustomerCareMatters