ResultsCX

Beyond the Podium: Lessons in Dedication and Resilience 🌟 Christopher Lillis's journey from a family ski trip to Olympic gold is a testament to the power of diligence and resilience. His story, filled with challenges and triumphs, reflects some of the core values we uphold at ResultsCX—excellence, perseverance, and continuous improvement. Chris's commitment to his training exemplifies the same drive we bring to delivering exceptional customer experiences. Read more about his inspiring journey and the lessons we can all take away from his dedication. Click here: https://lnkd.in/euEevw3A #Dedication #Excellence #Resilience #ChrisLillis #ResultsCX #OlympicJourney

Struggling with high attrition rates among your Licensed Agents? You're not alone. In the fast-paced world of healthcare, especially during critical enrollment periods, agent retention can make or break your success. We’ve walked this path with some of the industry’s biggest names, helping them not only address agent turnover but also achieve remarkable outcomes. For instance, during the most challenging seasonal ramp, we partnered with a leading not-for-profit health insurer to implement a strategy that went beyond just retention. ✅The results? We exceeded conversion goals by 110% during AEP and 118% during OEP. For a leading Managed Care Provider of government-sponsored healthcare, our approach drove a 93.3% conversion rate with a 92.17% save rate.—turning what was once a major concern into a significant win. Our case studies offer an in-depth view of these challenges and the innovative solutions we brought to the table. Dive in to see how we’re transforming agent performance into sustained success: https://lnkd.in/enWksjmk Olga Golovin, Becky Watkins, Aaron Prisco, Jim Gallagher, Jordan Armstrong, MBA #ResultsMatter #MedicareAdvantage #AgentRetention #HealthcareExcellence #ResultsCX

We're thrilled to have Abhishek Gupta on board! With his extensive background in global finance leadership, spanning critical areas such as FP&A, pricing, and strategic initiatives, he will be instrumental in driving ResultsCX's financial growth and operational excellence across multiple regions.   We're confident that Abhishek's strategic vision will further strengthen our position and enhance value for our clients and teams.   Welcome, Abhishek, to the ResultsCX family! #PeopleMatter #FinanceLeadership #GlobalGrowth #ResultsCX

We know that however accurate your forecast is, there’s always the potential for unplanned events to throw a spanner in the works. When you need to change your plans at short notice and obtain skilled customer care resources to meet a peak in activity, ResultsCX can help. We regularly scale to the tune of 1,000s of FTEs for our clients to support their unique people requirements, as we know no two organizations are alike. Learn more: https://lnkd.in/dkXDJHCJ Arul Nathaniel, CFA, Justin Aldrich, Rohit Salian #CXMatters #HolidaySeason2024 #CustomerExperience #CXExcellence #DigitalTransformation #PeakSeason #Omnichannel

On this Patriot Day, we honor the courageous first responders and heroes who stood tall in the face of adversity on 9/11. As we reflect on the tragic events in New York City, Washington, DC, and Pennsylvania—where lives were lost at the World Trade Center, the Pentagon, and aboard Flight 93—we also remember the bravery and selflessness that emerged in the aftermath, a reminder of the unity and resilience that continues to guide us today. #NeverForget #PatriotDay

In an exciting step, ResultsCX and Huntswood are bringing together two incredibly talented teams under one leadership vision. Since acquiring Huntswood and expanding ResultsCX’s EMEA presence, we have been working to create a best-in-class partner, and I am delighted that, going forward, I will be overseeing a united engagement approach for our clients. I will be joined by a talented team, and I’m delighted to announce two critical leadership roles – Louise Turley as Head of Solutions and Rohit Salian as Head of Client Relationships. Their vision, expertise, and passion for creating deep relationships with our clients will open up incredible opportunities for collaboration, and I’m confident they will lead with the same dedication and care that has always been at the heart of our success.   As this united team, we’re setting the stage for greater innovation, collaboration, and shared success. It will be instrumental in ensuring that every team member and client of ours is empowered, ideas flow seamlessly between us, and our goals align for a stronger, more dynamic future together.   This new leadership team will help unlock new opportunities, drive our collective growth, and ensure that the whole is truly greater than the sum of its parts.   We look forward to this exciting new chapter with clients established and new. #ResultsCX #Huntswood #ResultsMatter

In today's digital landscape, mastering social media is no longer just an option—it's a necessity. Our newly released whitepaper, "Reimagining Customer Experience Management on Social Media," in partnership with NelsonHall, dives deep into how businesses can leverage social media for customer experience management and transform customer care, enhance brand reputation, and drive growth. This comprehensive guide explores: 🔍 The critical role of social experience management in driving business success. 💡 Insights from 100+ industry leaders on the challenges and opportunities in social media management.  🤖 How GenAI and third-party services are reshaping the landscape of social experience.  🚀An in-depth case study showcasing real-world success, including strategies that reduced costs and boosted customer retention. Don't miss out on these actionable insights—download the whitepaper now and stay ahead in the ever-evolving world of customer experience management. Ivan Kotzev, Roger Huff #SocialExperience #CXLeadership #DigitalTransformation #CustomerCare #GenAI

True friendships form the foundation of success. Stories like those shared by April W., Christina L., and April K., highlight the deep bonds and encouragement that define our R.E.A.L. Women group. The R.E.A.L. Women group champions these connections by fostering an environment where women uplift, empower, and encourage each other, creating a supportive network beyond the office walls. To all the incredible women here, thank you for sharing your stories of friendship and support. Your stories remind us that #PeopleMatter, and together, we can achieve great success. Learn more about our R.E.A.L. Women group and join us in celebrating the power of women supporting and encouraging women: https://lnkd.in/eq6cn-iJ Angela, Amy, Christine #REALWomen #Teamwork #SupportSystem #WomenAtWork #ResultsCXFamily

Enhance your Member Experience this Enrollment Season In a year where member experience is more critical than ever, our licensed agents are equipped to guide your members through a smooth and stress-free enrollment. We focus on personalized support that not only meets regulatory demands but also strengthens member satisfaction. With over 20 years of experience, ResultsCX supports top health plans with compliant, scalable services that adapt to your needs, helping you stay ahead in a fast-evolving landscape. Read one such success story: https://lnkd.in/eFfu4k-K Becky Watkins, Olga Golovin, Jordan Armstrong, Aaron Prisco, Jim Gallagher #CXMatters #MedicareAdvantage #AgentRetention #ConversionSuccess #AIInnovation #ResultsCX

Excess demand presents a number of different risks for your business, however, it also provides ample opportunity to win loyalty and brand advocacy. Through our deep industry research, we understand the emotional signature of a valued customer and can help you ensure your operating model and peak contingency plans allow you to consistently deliver aligned to your customers’ expectations. https://lnkd.in/dkXDJHCJ #CXMatters #HolidaySeason2024 #CustomerExperience #CXExcellence #DigitalTransformation #PeakSeason #Omnichannel Arul Nathaniel, CFA Justin Aldrich Rohit Salian