ScreenSteps

Want to double call center agent productivity? ScreenSteps CEO Greg DeVore is sharing a strategy to help you do just that on a webinar hosted by SOCAP International tomorrow (Oct. 24) at 1 pm ET. You won't want to miss it! Register below. #SOCAPInternational #CXStrategy #KnowledgeTransfer

AI can be a game-changer for your knowledge management system BUT only if you know how to leverage AI properly. See 4 ways you can take advantage of AI tools to enhance your knowledge management strategy. #ai #artificialintelligence #knowledgemanagement

Need help building a persuasive business case for a knowledge management initiative? Join ScreenSteps CEO Greg DeVore and Knowledgely™ Chief Knowledge Officer Vicki Brackett tomorrow, Oct. 10 at 1 pm EST for actionable tips. Register here: https://lnkd.in/ddca2kU8 Can't make it? No problem! We'll send you a recording following the webinar if you are registered. #knowledgemanagement

How do you manage your company's knowledge? In this clip, Vicki Brackett, Chief Knowledge Officer at Knowledgely™, explains the advantages of investing in a knowledge management system. Join Vicki and ScreenSteps CEO Greg DeVore in a special webinar for contact centers on Thursday, October 10 at 1 pm EST. You'll receive tips on how you can build a business case for a knowledge management initiative in your contact center. Register here: https://lnkd.in/ddca2kU8 #knowledgemangement #contactcenter #webinar

Does your contact center knowledge management plan seem out of sorts? You may know you need to revamp your knowledge transfer strategy, but first you need your boss to buy in. Knowledgely™ Chief Knowledge Officer Vicki Brackett joins ScreenStep CEO Greg DeVore to discuss how you can achieve this in an upcoming webinar. This 30-minute webinar will cover how to: ➡ Build a persuasive business case to get the budget you need to implement a knowledge management system ➡ Identify the root cause of your knowledge management challenges ➡ Understand the costs of an inadequate knowledge management strategy ➡ Envision and make a plan for decreasing onboarding/training time, handle & hold times, and more #contactcenter #webinar #knowledgemanagement

Do you use digital guides in your training? Creating digital guides at the start of a project or in preparation for training can save you a lot of time later on. For more training tips like this, attend our webinar tomorrow: "How to Create a Consistent Onboarding Experience Across Departments at Your Credit Union." Register here: https://lnkd.in/gJnKHhZG #onboarding #creditunion #newhiretraining

Can your employees follow your company's SOPs on their own? If employees need to ask supervisors for additional help when following a step-by-step guide, it's time for a digital guide makeover. Use these 3 tips to transform your SOPs into more findable, followable, and scannable digital guides. #standardoperatingprocedures #SOPs #documentation

Good news, SOCAP International attendees! Catch ScreenSteps CEO Greg DeVore on Wednesday, September 18 at 1 pm EST. He is speaking at a breakout session on "How to Move Beyond Knowledge Management to Knowledge Operations." You'll leave the session with: 💡 Tools to evaluate the effectiveness of current knowledge transfer practices 💡 Ideas you can implement right away to improve results 💡 New ways to deal with challenges such as hybrid work, Gen Z employees who learn differently, complex procedures, and constant change. #SOCAPinternational #SOCAPSymposium #SOCAPPY

Providing a consistent onboarding experience is challenging — especially when each department is in charge of training their new hires. But it doesn't have to be. Join us on Wednesday, Sept. 25 for a 30-minute webinar. During the webinar, ScreenSteps CEO Greg DeVore and Director of Implementation Jonathan DeVore will share a framework that will: 🔹 Create a consistent training experience across all your departments 🔹 Provide a new perspective on the challenges your credit union experiences when onboarding new hires 🔹 Help employees work more independently and confidently 🔹 Move away from traditional training techniques Register now. #creditunion #webinar #onboarding

Are you attending the Chief Customer Officer Summit in San Francisco this week? Catch ScreenSteps Chief Customer Officer Mark Higginson and Director of Implementation Jonathan DeVore at their workshop on Thursday, September 5 at 11:30 am PST. They will be sharing an effective method that: 🔷 Equips your clients so they can self-service answers 🔷 Eliminates repetitive questions from employees 🔷 Frees up your time to focus on more complex and impactful questions #CS #customersuccess #sanfrancisco