SERVSIG

Overcoming Disciplinary Boundaries – Embracing Interdisciplinary Collaboration in Al Education and Beyond – This is a guest article by Marah Blaurock, finalist of the 2024 SERVSIG Best Dissertation Award. The article emphasizes the importance of interdisciplinary projects, particularly in AI education, to generate richer insights and innovative solutions. Read here: https://buff.ly/3SvQSEp

QUIS19 (2025) in Rome, Italy – “Service Research and Education: A Path to Digital and Sustainable Transformation” 3-6 June 2025, Roma Tre University, Department of Business Studies Abstract deadline: 15 November 2024. Read more here. https://buff.ly/4f27Kw8

JSR Best Paper Award 2023 – Each year, JSR selects an article published in the preceding year to receive the Best Article Award. The Best JSR Article 2023 is Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit (2023), Corporate Digital Responsibility in Service Firms and Their Ecosystems. https://buff.ly/3AecU8f More here: https://buff.ly/46pEDPs

2023 SERVSIG Best Service Article Award Winners – Congratulations to the winner of the SERVSIG Best Paper Award 2023: Janina Garbas, Sebastian Schubach, Martin Mende, Maura L. Scott & Jan H. Schumann (2023) “You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades”, Journal of the Academy of Marketing Science, 24(3), 1231-1256. More winners here https://buff.ly/4dibo3a

2024 Christopher Lovelock Award Winner – A big congratulations from SERVSIG to Dhruv Grewal for being the 2024 Lovelock Award Recipient. So well deserved!!! Read more here: https://buff.ly/3yiKKsh

Addressing Loneliness Through Service Innovation and Social Entrepreneurship – Guest article by Tor Andreassen who highlights the urgent need to address loneliness through social entrepreneurship and collaborative innovation. – https://buff.ly/3Yv8STn

Virtual Paper Development Workshop – Journal of Service Research Special Issue "Disadvantaged and Vulnerable Consumers" When: Tuesday, July 23, 11:00am-1:00pm (Eastern). Link: https://buff.ly/4bO2LfS Workshop Overview: The purpose of this workshop is to provide interested authors with the guidelines and expectations for submissions to the Journal of Service Research special issue. In addition, the workshop is designed to help you and your author team to consider: (1) What contribution are you trying to make to the theory and practice of service research? (2) Recognizing service research is multidisciplinary (consumer behavior, strategy, operations, human resources, technology/engineering, etc.), what conversation are you trying to join, and what are you contributing to that conversation? Ron Hill, Linda Price, Sterling Bone Guest Co-Editors

AI Service Agents – Guest article by The Khoa Do about how frontline anthropomorphized robots and other artificial-intelligence-enabled service agents are transforming the future of Service. Read it here. https://buff.ly/3S6Dmai

Impressions from SERVSIG 2024 in Bordeaux – The SERVSIG 2024 conference in Bordeaux was a wonderful experience — a big thank you to Jonas Holmqvist for organizing such a great event. Read the post-event report here. https://buff.ly/3LlviP9

Best Dissertation Award 2024 goes to The Khoa Do (Bin) The winner of the 2024 SERVSIG Best Dissertation Award is The Khoa Do (Bin) (Royal Holloway-University of London)! Congratulations to him and the other finalists: Marah Blaurock and Tohid Ghanbarpour. More here. https://buff.ly/4d2PfFV