SevenRooms

It’s a big day for SevenRooms – we’re launching our first-ever global restaurant industry trends report and sharing it so we can all get smarter, together! With insights from restaurant operators, SevenRooms platform data, and consumers worldwide, this report shares the latest market research on diner expectations and trending topics like AI, automation, marketing and loyalty. Here’s my perspective on the most impactful insights: 🧠 74% of operators are already using AI in some way to run their business. They’re primarily using it to process reservations, manage inventory and analyze data. Hospitality/Restaurants are early entrants to AI when historically we've been tech laggards. 📧 Personalized email marketing campaigns are driving outsized results for restaurants. Targeted emails see a 23% higher open rate and drive 2X more revenue than full-list sends. 💬 Text marketing is effective in reaching Gen Z Text marketing has a 98% open rate, and the majority of Gen Zers (41%) prefer to receive restaurant promotions via text. 💰 Reservations with prepaid upgrades and experiences average a 35% higher spend than those without. Guests willing to pay more for elevated experiences in advance spend more, and operators are cashing in. In 2023, SevenRooms operators generated significant revenue from upgrades: >$30M in the U.S., >£6M in the U.K. and >$20M in Australia.  This number has grown significantly already in 2024. 🥰 Restaurant-goers will go to great lengths to dine with the brands they love. If a guest in the U.S., U.K. and Australia can’t get a reservation at a particular spot, 31% look for a different date and time, while 32% will look for a different restaurant within the same hospitality group. The data shows that in this age of AI and automation, diners want greater connection and access to the brands they choose to patronize. To meet these needs, operators must leverage the right technology and data to execute strategies that enhance guest experiences, drive deeper connections, and foster loyalty. Take a look at the report, I’d love to hear what you think of the findings: https://lnkd.in/eRqdVjMU

Is it just us or do you feel the holidays creeped up a little too quickly?! Before you dive into planning, take a moment to hear from Sherri Kimes, a globally renowned hospitality revenue management expert. Her advice? It’s all about maximizing every seat this season: ✅ Optimize your floorplan to accommodate group bookings ✅ Test overbooking (yes, it works—when done right) ✅ Consider prepayments and set menus to turn tables faster Dive into this month’s Heard! for more of Sherri’s top tips👇

Angela DeFranco is the VP of Product at SevenRooms. In this video, she shares all the details about the company's product team. She shares: * About SevenRooms * Details on the team's structure * Interesting projects & unique challenges * Typical workday * Interview process * Why SevenRooms should be on your radar for your next opportunity #productmanagement #saas

What’s on the menu for this month’s Family Meal? A conversation with our Billing Manager Cristine Urbina about how SevenRooms feeds her passion for hospitality, plus a life-changing omakase meal. Read our full chat in the comments. #employeespotlight #hospitality #7Roomies

The clock's ticking: 10 minutes until service. ⏰ Choose your hospitality nightmare.

Magical moments with those that matter most ❤️ Timothy & Amber created unforgettable memories with their loved ones during our Fresh Start program – where all new hires take two weeks of PTO before starting their journey with us #EmployeeExperience #WorkLifeBalance #SevenRooms

New month, new #Roomies! 👋 We're thrilled to welcome our newest teammates as we continue transforming the hospitality industry. Inspired to join us? Explore our open roles and apply today: https://lnkd.in/e6ZUiHHT

🎞️ What is it like working on the Customer Success team at SevenRooms? To learn more about the team, its responsibilities, the interview process, and more, we connected with Chaya Patel, their VP of Customer Success.

Social media is the first taste of restaurant discovery, with 79% of U.S. operators investing the bulk of their marketing budget in it. Comment your top restaurant social strategy below! 👇

✅Smart marketing draws diners to your site. ❌A clunky booking journey drives them away. In this edition of Heard!, we chatted with Edward Christmas at Bums on Seats to uncover the most common cracks in the booking process and how to fix them — in some cases increasing bookings by 30%-40%. Dive into the details 👇