SevenRooms

It’s a big day for SevenRooms – we’re launching our first-ever global restaurant industry trends report and sharing it so we can all get smarter, together! With insights from restaurant operators, SevenRooms platform data, and consumers worldwide, this report shares the latest market research on diner expectations and trending topics like AI, automation, marketing and loyalty. Here’s my perspective on the most impactful insights: 🧠 74% of operators are already using AI in some way to run their business. They’re primarily using it to process reservations, manage inventory and analyze data. Hospitality/Restaurants are early entrants to AI when historically we've been tech laggards. 📧 Personalized email marketing campaigns are driving outsized results for restaurants. Targeted emails see a 23% higher open rate and drive 2X more revenue than full-list sends. 💬 Text marketing is effective in reaching Gen Z Text marketing has a 98% open rate, and the majority of Gen Zers (41%) prefer to receive restaurant promotions via text. 💰 Reservations with prepaid upgrades and experiences average a 35% higher spend than those without. Guests willing to pay more for elevated experiences in advance spend more, and operators are cashing in. In 2023, SevenRooms operators generated significant revenue from upgrades: >$30M in the U.S., >£6M in the U.K. and >$20M in Australia.  This number has grown significantly already in 2024. 🥰 Restaurant-goers will go to great lengths to dine with the brands they love. If a guest in the U.S., U.K. and Australia can’t get a reservation at a particular spot, 31% look for a different date and time, while 32% will look for a different restaurant within the same hospitality group. The data shows that in this age of AI and automation, diners want greater connection and access to the brands they choose to patronize. To meet these needs, operators must leverage the right technology and data to execute strategies that enhance guest experiences, drive deeper connections, and foster loyalty. Take a look at the report, I’d love to hear what you think of the findings: https://lnkd.in/eRqdVjMU

Think guest loyalty is all about service? Think again. Curator Hotel and Resort Collection and SevenRooms have partnered to bring data-driven technology to Curator’s member hotels – helping them create F&B guest experiences that boost loyalty and revenue. Read more: https://lnkd.in/eFdGHrte

🌊 Recharging on sandy shores or casting a line in peaceful waters 🎣 — that's what a #FreshStart looks like at SevenRooms. Join our team and enjoy two weeks of paid time off before starting, because work-life balance begins before day one. #EmployeeExperience #WorkLifeBalance #SevenRooms

Sonia Cheng, CEO of Rosewood Hotels & Resorts, is the recipient of the SevenRooms Icon Award 2024. Under her leadership, Rosewood has rapidly expanded to over 40 unique properties across 21 countries, with 27 more on the way. Cheng, who became CEO at 28, emphasizes hands-on involvement, particularly in design and nurturing future hoteliers. Her tenure has transformed Rosewood into a globally recognized luxury brand, reflecting local culture in each property. Expansion plans include Europe, the Middle East, and unique destinations worldwide. Over her 15 years as CEO, Cheng has launched the Rosewood Residences, Asaya wellness concept, and the Carlyle & Co. club in Hong Kong. In addition to her leadership at Rosewood, Cheng is involved with several companies and organizations, including New World Development Company and the Hong Kong Tourism Board. For her unerring drive, vision and dedication to mindful expansion – every project must fit the Rosewood philosophy – Sonia Cheng has been voted by the 600-strong 50 Best Academy as the winner of the SevenRooms Icon Award 2024. https://lnkd.in/eZ7TaZsY #Worlds50BestHotels #50BestHotels #Hotels #Luxury #LuxTravel #HotelsAndResorts #HotelStay #BestHotels #HotelsOfTheworld #LuxuryHotels #TravelTheWorld #Traveller SevenRooms Sonia Cheng

Spooky season's biggest night is next week! 👻 🎃

If dining is your sport, this is your playbook. We are proud to power reservations in the new Eater app, changing the game for discovery and booking at restaurants across the globe. Download the app, presented by Capital One Dining and powered by SevenRooms, with 10k+ editor-approved maps in more than 100 cities, exclusive reservations, and booking in just a few taps. Whether you’re planning a vacation or just exploring a new neighborhood, the app can guide you to your next memorable meal.

In the homestretch of 2024 and ready to crush Q4 with our newest #Roomies! 🔥 Want to join one of our upcoming new hire classes before the end of the year? 🎯 Check out our open roles: https://lnkd.in/eefAu4dQ

The National Restaurant Association found that nearly 75% of U.S. adults said they would likely visit a restaurant that employs sustainable and eco-friendly business practices.

At The World’s 50 Best Hotels this year, we went to the source to learn what hospitality is and what it means to the industry. Tune in to find out more. SevenRooms | The World’s 50 Best Hotels #50BestHotels #Worlds50BestHotels #SevenRooms #RedScarfWinners #50BestWinners

Is it just us or do you feel the holidays creeped up a little too quickly?! Before you dive into planning, take a moment to hear from Sherri Kimes, a globally renowned hospitality revenue management expert. Her advice? It’s all about maximizing every seat this season: ✅ Optimize your floorplan to accommodate group bookings ✅ Test overbooking (yes, it works—when done right) ✅ Consider prepayments and set menus to turn tables faster Dive into this month’s Heard! for more of Sherri’s top tips👇