Sharpen

Thrilled to announce that our dedication to delivering a top-notch CCaaS solution has earned us not one, but TWO prestigious G2 badges this Summer 2024! 🎉 We're honored to be recognized for Best ROI and Highest User Adoption in our category. This is a testament to the hard work and passion of our entire team, and the trust our customers place in us. These badges highlight our commitment to creating a platform that not only delivers exceptional ROI but also seamlessly integrates into agent workflows, empowering them to achieve peak productivity and success! A big thank you to our incredible customers and partners for their continued support and feedback. We're excited to continue innovating and pushing the boundaries of what's possible! Let's keep the momentum going! 🚀 P.S. If you're a customer of ours, be sure to leave your review of Sharpen on our G2 profile here: https://lnkd.in/g5YfbcjN #G2 #BestROI #HighestUserAdoption #TeamworkMakesTheDreamWork #CustomerSuccess

⏰ LAST CALL: AI that Works FOR Your Agents, Not Against Them ⏰ Don't miss Sharpen's webinar with Bryan Bergland and Steven Cardello this Wednesday, September 18th at 2:00 pm ET. See how our Agent-First approach, powered by Usable AI™, is transforming customer service. We'll reveal 5 practical ways this combo boosts agent performance and elevates CX. ❌ No hype. ✅ Just real-world tools. Register NOW: https://lnkd.in/g8_4PmVV

We want to give a BIG shout out to our CTO, Kevin Schatz, who was celebrated today as a 2024 Tech Exec of the Year honoree by Indianapolis Business Journal! 👏 🎉 As CTO at Sharpen for nearly 6 years, he's not just adapting to the status quo; he's revolutionizing it. 🚀 With over 20 years in the contact center space, Kevin's deep understanding of the customer experience drives his innovative approach to contact center solutions. He is more than just a CTO; he's a visionary leader who's redefining what's possible in the contact center industry. His unwavering focus on CX, coupled with his technical expertise and strategic acumen, makes him a truly deserving of this accomplishment. We're so lucky he's on our team. Congrats, Kevin!!! 🙌 Read more about Kevin: https://lnkd.in/gcvyS4iB

Did you know Sharpen's Usable AI™ can be turned on in just SECONDS and provide immediate ROI? 😲 Don't wait for months to deploy AI -- or spend hours upon hours of agent training. See our powerful, yet practical AI in action for yourself! 👀 Join us for our upcoming #ProductDemo: "Agent-First, AI-Empowered: 5 Ways Usable AI™ Transforms Customer Service" on Wednesday, September 18th at 2:00 pm ET. Sign Up Now ➡️ https://lnkd.in/gy6FATh4

🔥 Ready for AI that actually helps your contact center agents? 🔥 Join Sharpen's Bryan Bergland and Steven Cardello for a 45-minute webinar on Wednesday, September 18th at 2:00 pm ET, where they'll reveal how Sharpen's Agent-First approach, powered by Usable AI™, is revolutionizing customer service. We'll showcase 5 practical ways this game-changing combo boosts agent performance and elevates the customer experience. ❌ No hype. ✅ Just real-world tools that empower your team to be their best. See firsthand how we're making AI work for your agents, not against them. Register Here: https://lnkd.in/g8_4PmVV

🤯 One Bad Experience Can Cost You 17% of Your Customers Think your customers will stick around no matter what? Think again! Research shows even just one negative contact center interaction can send them running to your competitors. 🏃♀️ In a recent webinar, contact center expert Laura Sikorski revealed the moments that matter most in shaping your customer's perception of your brand. 👉 Check out our blog "Pivotal CX Moments In Your Omnichannel Contact Center" for a full webinar replay: https://lnkd.in/gXFmVJdg

Our team rocked it at the Telarus Partner Summit this week in one of our favorite cities...Nashville! 🤘🎸 Thank you to everyone who stopped by our booth to learn about our unique and highly rewarding #SharpenUP! Partner Program with Tom Milligan HSG and Brian Nichols. We're looking forward to adding more awesome partners to our ecosystem and doing big things to elevate the contact center experience together in 2024 and beyond! Also, congrats to Robert Friskney for winning our cool custom knife set! 🙌

Sharpen Wins Gold in Paris! 🥇 Okay, not really...but our team DID do something really fantastic! Our customer, a leader in high-end sports travel and events, recently partnered with Sharpen to provide essential employee support during the Paris Olympics. 🇫🇷 With only three weeks to prepare, Sharpen established a 33-agent contact center and customized call routing to ensure 24/7 support. 🙌 Our customer was inspired by our team's responsiveness and ability to deliver quickly and under pressure. This is what true partnership is all about! 🤝 🎉 #partnership #customersupport #Olympics #CCaaS

Did you know that a single negative customer experience can undo the impact of 12 positive ones? 😧 In today's competitive market, delivering exceptional customer service is more critical than ever. Discover how AI-powered contact center software is transforming the industry and how your business can leverage these innovations to: 🙋♀️ Personalize customer interactions: Tailor experiences to individual preferences and needs. 🎯 Provide seamless omnichannel support: Meet customers where they are, across all channels. 📊 Gain deeper insights: Use data to understand your customers better and predict their behavior. 💻 Embrace remote and hybrid work: Empower your agents with the tools they need to succeed from anywhere. 🔒 Protect sensitive data: Ensure cybersecurity and privacy compliance. Read our latest blog post to explore the "moments that matter" in customer interactions, the rise of challenger brands, and the future of contact center technology. Read the Blog ➡ https://lnkd.in/g_g5WUmD #contactcenter #AI #customerexperience #innovation

Tired of a contact center experiences that suck? 😫 Exhausted by angry customers and frustrated agents? We sure are. That's why Sharpen is building the next generation of contact centers – powered by Usable AI™, easy automation, and real-time data-driven insights. Get ready for faster resolutions, happier agents, and delighted customers. Oh, and money savings, too! 💸 Is your business ready to transform your contact center? Let's talk! Book a meeting: https://lnkd.in/gMAU2mqa p.s. How do you like our new stickers? 👊