Siena 🤝 Activate Talent Excited to share we chose to partner with Activate Talent⎯a leading staffing and recruiting company in e-commerce⎯due to their expertise in scaling teams for fast-growing brands like Kitsch and HexClad Cookware. For our customers, this means enhanced access to top talent, greater support in scaling service teams, and a faster AI integration. If you need help in scaling your CX team with certified AI Agents, reach out to us or the Activate Talent team!
Siena AI
Technology, Information and Internet
San Francisco, California 9,537 followers
Empathic AI customer service that's almost human. Designed for commerce.
About us
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
- Website
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https://siena.cx
External link for Siena AI
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2023
Locations
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Primary
1460 Mission St
San Francisco, California 94103, US
Employees at Siena AI
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Desiree Motamedi
Marketing Leader | CMO | SaaS/B2B Innovation | AI Trends | eCommerce Trends | CRM & Insights
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Chad Horenfeldt
Customer Success & Customer Experience Leader
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Josh Payne
Partner @ OpenSkyVC // Founder @ Onward
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Chris Mikulin
🚀 Performance Marketer, Consultant and Startup Advisor | Ex-Design Engineer
Updates
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🚨 Holiday season stress? We’ve got you covered! While everyone’s prepping for Black Friday and beyond, we’re here to help you build CX strategies that work all year long, not just during the rush. Join us for our Turning Holiday Chaos into Cheer webinar, where we’ll cover: ✨ Year-round strategies to elevate your CX with Siena. 🌟 Tips to manage peak season while freeing up your team. 🎯 AI personas to keep customers happy all season long. 🔄 Real stories from customers who thrived with Siena. 💡 Plus, get tips from our customers on how they nailed last year’s holiday season! 👉 Sign up here: https://bit.ly/3MQsIRR #SienaAI #CXstrategy #BFCM
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our next webinar is a special one. we are going live with one of our favorite partners⎯Coterie! join Paige Zachs and Rebecca Blount from Coterie as they share their journey implementing Siena AI in their CX. learn how they achieved an impressive 58% email automation rate and the strategies behind their success. 🥳
AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT
www.linkedin.com
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hosting AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT. join us later today.
our next webinar is a special one. we are going live with one of our favorite partners⎯Coterie! join Paige Zachs and Rebecca Blount from Coterie as they share their journey implementing Siena AI in their CX. learn how they achieved an impressive 58% email automation rate and the strategies behind their success. 🥳
AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT
www.linkedin.com
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hello, new world of opportunities 🤝 every company has its own unique stack of tools that keep things running smoothly. with our new Custom Integrations feature, you now have the ability to create your own code-free integrations, giving Siena the access she needs to pull information and take action within any tool you use. it’s all about making Siena work perfectly with the tools that are essential to your business. ready to start building? https://lnkd.in/eWD6CzTk
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introducing Siena Copilot for Zendesk and Kustomer! 🤩 our Copilot feature is designed to empower human agents to integrate genAI into their responses. this comes in handy when messages aren't automated due to a lack of existing automation/training material. instead of crafting an entire response, agents can feed context into the widget, and they'll have a well-crafted response ready to be sent to customers! read more in the comments 🪄
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great advice on how to make an impact at your new CX role as soon as you join.
VP Retention Advocacy at Yotpo. Building the future of Customer Retention. Ex Jones Road Beauty, OLIPOP.
In the last few days, three folks asked me for advice, and all three had the same question. “I just landed a new job as a CX leader. What should I do in the first few days and weeks to put myself in the best place to succeed?” I shared 4 pieces of advice to set yourself up for success. Brought to you by Siena AI 💛
4 Easy Ways to Set Your CX Team Up for Success
Eli Weiss on LinkedIn
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who knew AI expertise came with a side of bloopers? 🎬 check out Lisa Popovici's, our co-founder, behind-the-scenes journey. it's a reminder that even in the world of AI, we're all delightfully human. including me 🤓 our AI Certification Program is now open for our customers and partners. if you are interested in becoming Siena AI Certified and are not currently a customer or partner, you can get in touch with us using the link below.
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we're excited to introduce Siena Academy, kicking off with our flagship course: the Siena AI Certification Program⎯the first AI Certification designed for CX Leaders. 🎓🎉 AI is changing CX at a rapid pace, but knowing where to start isn't always easy. the leaders who know how to effectively use its capabilities will define the future of customer experience. that could be you. learn more about how to get certified here https://lnkd.in/gZh2W9VD don't just adapt to the future of CX. shape it. #SienaAICertified #EmpathicAI