Did you miss the BIG news? 👀 We were recently acquired by Capacity, which means that we’ll be moving all our content to their page! Be sure to follow us there to stay updated on the latest innovations, news, and exciting developments ahead. Follow us now 👉 https://hubs.li/Q03c0Jjb0
SmartAction by Capacity
Software Development
Fort Worth, TX 4,827 followers
AI with a Human Touch
About us
As a trailblazer in AI since 2002, SmartAction by Capacity transforms contact centers with AI-powered virtual agents over voice, chat, and SMS. Recognized as the "Top-Rated Virtual Customer Assistant Solution" by Gartner Peer Insights and hailed as "The Leader in AI-enhanced Self-Service" by Frost & Sullivan, SmartAction doesn't just offer a product, but a true partnership in taking your CX to the next level. Join the 100+ global brands revolutionizing their contact center -- get a demo today. #AIWithAHumanTouch
- Website
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https://smartaction.ai
External link for SmartAction by Capacity
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Fort Worth, TX
- Type
- Privately Held
- Founded
- 2002
- Specialties
- Interactive Voice Recognition, Contact Centers, Customer Experience, Chatbot, conversational IVR, voice bot, omnichannel self-service, and Voice Automation
Products
NOVA
Intelligent Virtual Assistant (IVA) Software
SmartAction's Intelligent Virtual Agent empowers your customers with 24/7 access to customer service via voice, chat, and SMS. Say "Goodbye" to long wait times and phone trees, and "Hello" to effortless customer service that's on par with a live agent!
Locations
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Primary
777 Taylor Street
Fort Worth, TX 76102, US
Employees at SmartAction by Capacity
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Jeb Spencer
Co-Founder and Managing Partner- TVC Capital, Co-Founder and CEO- Southport Acquisition Corp (NYSE:PORT)
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Suzy Saddik
Senior People Operations & Talent Manager
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Shane McGarry, Ph.D.
Data Scientist | Research Scientist | Leader | Educator
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Carlos Peñailillo
Gerente Socio en SmartAction Ltda.
Updates
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What can a virtual agent do? Quite a lot! 🤖 Is there an area in your business where a virtual agent could make a difference? At SmartAction, we specialize in contact center automation to help brands streamline their customer interactions. Whether it’s handling high-volume inquiries or improving response times, our AI-powered solutions are here to help. If you’re interested in learning more, don’t hesitate to reach out and schedule a demo today: https://hubs.li/Q03bdHx10
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Here’s 3 reasons why you should work with us (no bias, we promise 😉)! Simply put, we make it a lot easier for brands to deliver frictionless experiences with #conversationalAI. If this sounds interesting, you know where to find us!
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Want results like these? 💸 If our customers can save millions, so can you. Let’s make it happen! Schedule a call with our AI experts today: https://hubs.li/Q038WKyH0
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🔎 Did you miss our previous series where we shared the “5 Best Practices for AI Self-Service Without Compromise”? No worries! We’ve got you covered! Learn how to optimize your contact center automation without compromising #CX with our practical online guide. 🚀 Start here: https://hubs.li/Q036VJY90
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Learn how DSW Designer Shoe Warehouse is saving $1.5M in support costs with Virtual Agents 🔥 Join our host Marilyn Cassedy for a short 30-minute conversation with DSW's Tim Harpe and Simplify's Zach Jones, where we'll chat about: ✔️ How to choose an IVA vendor that helps you accomplish your goals ✔️ How the perfect combination of CX and AI can improve your bottom line ✔️ How to scale AI support across your organization for more savings Don’t miss out on this chance to learn exciting new AI strategies from a national retailer. Sign up here ➡️ https://hubs.li/Q038jKmC0
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It’s Tuesday again, which means another client testimonial! We love highlighting your experiences with us. Today, Penske Logistics is sharing their experience of working with us and how our technology enabled multiple communication options for their customers. Thanks for choosing us, Penske! 🌟
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🤖 AI can automate a lot, but delivering a flawless #CX takes a human touch. Technology is just a toolset. To truly excel, you need a team skilled in CX across every stage, from pre-production to post-production. 🔥 Best Practice #5: Human-centric design from a team of CX experts! Learn how to build a team that ensures automation and CX work hand in hand: https://hubs.li/Q037qVgz0
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Happy #TestimonialTuesday!🌟 We've had the privilege of working with many great companies over the years, and Legal & General is one of them. Here's what they had to say about working with us. Curious about what we can do for your business? Book a FREE demo today: https://hubs.li/Q0341x130
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