Zingtree

🚨 We’re headed to the CCW Executive Exchange this August 14-16 in New Orleans, LA! Get ready for 3 action-packed days of high-level networking, thought-provoking sessions, and game-changing insights from industry leaders. Connect with Pete Lee, VP of Enterprise Sales, and Brad Schieber, VP of Sales, as they share how to transform customer support by automating complex workflows and integrating with enterprise applications. We hope to see you there! #CCWExchange #Automation #EnterpriseSolution

Yesterday I shared my thoughts on the latest latest innovations in Intelligent Automation, AI and CX and how to prevent pitfalls, failures and painting yourself into a corner as you implement new AI technology in Enterprise Organizations. You need a future proof foundation and the right tool for the right job across your CX strategy that enables you to deploy application agnostic security, guardrails, policies, compliance, integrations, automations in one place and then leverage this system across all your new AI deployments. You need a one to many approach so you don't waste time and resources as you add new AI solutions dozens of times across your business over the next several years. You can view the webinar here and I would love to hear your thoughts. #cx #ai #CIO #CTO

Every AI vendor says their integrations are easy. That’s probably the case after you wasted two years integrating it and hundreds of thousands of dollars on Solution Consultants. This integration problem becomes even worse when you buy new software. Without a proper integration foundation, you’ll end up wasting more every time. That’s why we’ve built something to solve this problem at Zingtree. We’re creating a new integration infrastructure for all your future CX and AI deployments, so you have one place to administer policies, workflows, compliance, and knowledge to drive more actions and resolve more queries. There’s so much on this topic, so we're unpacking it more in an unfiltered talk on June 17. If you want to learn more, register for our free webinar. #AI #Integration #CustomerExperience #Webinar

Tired of customer service tools claiming to make your agents more productive and customers happier? It’s time to leave chatbots behind. Every customer resolution should be as easy as pushing the button. Join CX Expert and Zingtree’s CRO, Marc Chabot, and Product Manager, Robert Mews, as they discuss how to bring Next Best Action Orchestration and Automation to CX Processes without relying on your IT team. Register for our June 17th webinar: https://lnkd.in/ecc__vj4 #CustomerExperience #CX #Automation

Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps https://ow.ly/Y44L50RsrGl #sales #B2Bsales #B2BTech #B2B #salestech #Zingtree

Introducing CX Actions. Assists agents and powers personalized self-service. Understands the user’s context, your business policies, and CRM data. Drives fast and accurate resolutions. - Enable customers to trigger automated actions and resolve more issues themselves - Deliver customer data from third-party apps to agents during calls to avoid screen juggling - Automatically adapt actions to each user by responding to their unique context and intent - Cut support costs by reducing agent headcount, training times, and cost per call The only agent assist you need is Actions. Learn more here: https://lnkd.in/eBt2kwXi

Marc Chabot, our CRO at Zingtree, is live at CCW Europe Digital's UK Exchange! He’s delivering a keynote on unlocking AI for enhanced customer experiences. #CCW #AIforCX #CCWEurope #Zingtree

Your customers reach out to Support because they want to get their problems resolved. They don’t want to take on your survey.  They don’t want to repeat their story over and over to different agents. They don’t want to press 1, then 2, then 3, only to end up where they started. It’s simple. Yet, it’s amazing how often CX teams complicate this. In discussions with CX leaders, we see a common theme: processes designed more for the company’s convenience than for solving customer problems. Why ask a customer five preliminary questions when their issue could be addressed with just one? Or why make them navigate through a maze of automated responses that lead nowhere close to a solution? Your customers want to hear, "Thank you for calling, my name is [Your Name], how may I assist you?" And then, they want us to listen. This clip is from the 10th episode of the LFG with JJ podcast with Ted Stodolka, Head of Global Consumer Experience at SharkNinja. - Apple Podcasts: https://lnkd.in/e-nMhvT8  - Spotify: https://lnkd.in/egnvwChs  - YouTube: https://lnkd.in/eSTbuCxv #CustomerExperience #ServiceSimplicity #LFGwithJJ #Podcast

When we chat with CX leaders and agents, we hear an all too common frustration. “Dealing with scattered apps and information just makes finding information a slow, frustrating process for both me and the customers.” Imagine a world where you can retrieve accurate information from any data source within your organization in a matter of seconds—so you can improve your FCR, AHT, and CSAT rates. The current CX landscape lacks such a solution. There are some great enterprise search engines. But they fail to deliver results every CX team needs—improved AHT, FCR, and CSAT rates. After months of hard work, we’d like to introduce CX Answers, a no-code AI-powered search engine designed to help you find information anywhere in your enterprise, wherever you need it. Some of the features include: - Unified data access across all your CX apps, from Salesforce to Google Drive - Enhanced self-service and agent performance with widgets across CRMs and websites - Personalized search results with user context and CRM variables Learn more on our website: https://lnkd.in/eW5K2XC8 #CXAnswers #Zingtree #SelfService #CustomerSuccess

Only 14% of customers report even a decent CX, despite billions invested in technology and service. It's not about your agents lacking skills or needing more training. They are drowning in a sea of apps and data. Think about it: ERP for inventory, CRM for customer details, and DMS for policies. It becomes impossible to bring it all together. It's like trying to solve a giant puzzle. Your agents need instant access to accurate information to quickly resolve customer queries and demonstrate genuine empathy. It’s 2024. You don’t need long training programs that take months to get agents fully ramped up. The solution lies in a unified platform that seamlessly integrates these systems, simplifying access to information and streamlining processes. This clip is from the 9th episode of the LFG with JJ podcast with Arnab Mishra, CEO at Xactly Corp. Apple Podcasts: https://buff.ly/42lb1ki Spotify: https://buff.ly/49fXk8G YouTube: https://buff.ly/3SFjwUd #CustomerExperience #Technology #LFGwithJJ #Podcast