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Data is revolutionizing the hospitality industry, and hotels that embrace it are seeing major improvements in guest experiences and operational efficiency. We’ve learned firsthand how leveraging data can lead to innovation. By simplifying our tipping app messaging through A/B testing, we saw a 30% increase in guest engagement. Check out our latest article to learn how data transforms hotel operations and why it’s essential for staying competitive.

At the 2024 Hotel Data Conference, Aran Ryan of Tourism Economics shared that while the U.S. economy is slowing, the hotel industry's long-term outlook remains positive. - Inflation is down 2.9% year-over-year. - Travel spending is strong. - Business travel is bouncing back with room night demand nearing pre-pandemic levels. As the economy transitions, how is your hotel adapting to stay competitive?

Think about your last hotel stay. Did the service make your stay unforgettable -- for better or worse? For 78% of travelers, exceptional service is the top priority when choosing a hotel. Guest feedback is your secret weapon to deliver just that. In our latest article, we explore: - The power of feedback in guiding meaningful improvements. - How to turn guest input into impactful changes. - Leveraging technology to improve the guest experience. What are you learning from guest feedback?

Surprisingly, cash usage in the U.K. jumped 150% in 2023, with 1.5M people leaning on it to help with managing budgets. But almost 75% of young adults still prefer digital payments. For the hospitality industry, cashless transactions bring efficiency and improve the guest experience. As we inch closer to a cashless society, will cash still have a place in our wallets? What do you think?

We've all been there - you step out of your hotel room for a quick coffee run, only to realize you're keyless when you return. Now, it’s a trip to the front desk for a new key (and fingers crossed, you’ve got your ID on you). But with more hotels embracing digital keys, adding them to a guest's Apple Wallet is becoming the new norm. And for good reason: - It’s super convenient - It promotes sustainability - It improves the guest experience - No more plastic waste or interruptions to your team’s focus on personalized service. Digital keys are a tech upgrade and a step toward higher guest satisfaction, better reviews, and a modern touch that today’s travelers love. What do you think? Are digital keys the future for all hotels?

With 13% of US adults living with a disability, hotels that focus on accessible tech are growing faster. It’s more than just meeting requirements—it's improving the experience for everyone, both guests and employees. Accessible technology isn’t just the future—it’s the new standard. Curious to learn more? Check out our latest article on how accessible tech is shaping the hospitality industry.

The hospitality industry is facing a crisis: 50% of frontline workers are leaving their jobs in 2024. The main reason? Lack of career advancement opportunities. The good news? You can fix that. Supporting career development can help attract and keep top talent. Check out our latest article to see how.

According to the Pew Research Center, only 33% of U.S. adults feel confident in knowing how much to tip. The good news? We've got you covered. As your travel plans gear up this summer, don't forget to take care of the team(s) helping make your memories. Check our latest blog for guidance on who and how much to tip.

Engaged employees are the heart and soul of great guest experiences. When employees are motivated and valued, everyone wins. Here's why engagement is so important: ✨ Better Guest Experiences: Engaged employees are more likely to go the extra mile, ensuring guests have memorable stays. ✨ Increased Productivity: Motivated teams work more efficiently. ✨ Higher Retention Rates: When employees feel appreciated, they stay longer, reducing turnover and building a stronger team. ✨ Positive Workplace Culture: Engagement creates a supportive and positive work environment, benefiting both employees and guests. Our tipping app and workforce solutions are designed to boost employee engagement by recognizing and rewarding hard work. Here's to building a culture where every team member feels valued and inspired to do their best. 🙌🏻

Have you ever wondered what goes into designing a perfect hotel room? At Hilton, the process is both an art and a science. From custom furniture to detailed testing, they put a ton of effort into ensuring every detail is just right. - Model Rooms: Before opening, Hilton builds model rooms to test and tweak everything. It's all about getting it right before guests arrive. - Custom Furniture: Almost all the furniture is custom-made, so it fits perfectly and looks great. - Location-Specific Design: Whether it’s a beach resort or an airport hotel, the design is tailored to match the location and guest needs. - Keeping Up with Expectations: Today’s travelers expect a lot—good lighting, comfy seats, plenty of power outlets, and even workout options in their rooms. It's fascinating to see how much thought and effort goes into creating an amazing guest experience. So, what do you think makes a hotel room perfect?