Stord

According to a recent Security.org report, around 1,700,000 packages were stolen each day in the United States in 2023. Loss and damage further increase the likelihood of errors impacting your consumer experience. In fact, 88% of adults report being worried about theft of their online order. Stord Shipment Protection is a new solution for Stord partners to provide their end consumers confidence against loss, damage, and theft. This seamless experience at checkout signals to your consumers that they can trust you to correct things quickly in the event of an error. That trust powers conversion on the front end, but more importantly loyalty on the backend. With this highly configurable product, you can easily customize the program to match your strategy. The intuitive custom-branded tracking page makes it easy for consumers to track their order, view detailed updates, and report any issue. From there, they can receive automated and personalized status updates directly from you in their inbox. By simplifying this process, your customer service teams can easily review and resolve these claims - reducing time consuming and costly manual tasks - directly within the Stord One Commerce order management system. Now you can issue re-shipments or reimbursements rapidly, turning a potentially damaging event into a positive experience, promoting repeat purchases from a more loyal customer. All while preserving, or enhancing, your unit economics as a brand. The compiled delivery data becomes yet more valuable as you are now able to analyze and develop new protocols for repeat issues that would have otherwise gone unnoticed - silently impacting your performance and hurting your customer loyalty. Don’t leave your customer experience in the hands of porch pirates. With Stord Shipment Protection you can now easily Protect your orders and your customers from loss, damage, and theft. Explore Shipment Protection and all the capabilities by visiting our website: https://lnkd.in/guTCxDgx

Take a special look at our latest fulfillment center with Jesse Douglass, our Head of Fulfillment! Meet Andrew Kaplan, Tyler Palonsky, and Matthew Acres as they work to implement our systems into this new building. We are thrilled to have all these 300+ amazing individuals join Stord and are excited for the future. Click here if you want to learn more about our expansive network of fulfillment centers: https://lnkd.in/gV-2cBRt

If you want to wow customers during peak or on any random day of the week, you need a kitting solution. In this video and blog post, Thea Dietrick, our Director of Customer Growth, shares insights on ways you can build an efficient kitting operation. https://lnkd.in/gV2XTTqA

"Stord is really a commerce enablement platform, leveling the playing field for brands of all sizes. Consumers today expect rapid, fast, trusted deliveries with easy returns and great visibility - and that's what really drives an online brands sales, loyalty, and retention." - Sean Henry Thank you Kristina Ayanian and Nasdaq for this interview!

Picture the last time you lost a package. That sinking feeling in your stomach. The frantic tracking page refreshes. The mad dash to find the customer service information. Now imagine being responsible for millions of packages arriving perfectly to the end consumer. This is the world of e-commerce fulfillment, where every lost, damaged, or delayed package isn't just an isolated annoyance—it's a customer relationship on the line. Ryan Andrews, our Group Product Manager - OMS and Consumer Experience, shares some insight on how brands can intelligently use data to protect their consumer experience: https://lnkd.in/gFv5r6rf

9 years of providing brands with the tools they need to enable their commerce and deliver an exemplary consumer experience!

Earlier this summer we hosted our inaugural Stord Summit in Park City Utah. Over 30 amazing ecommerce founders and builders from leading brands joined us for a weekend of learning, conversations, fun activities and good food. Click here to read more about the experience and learn how you can request an invite to attend our winter Summit https://lnkd.in/gzaY-rSa

When your business supports the lifeblood of other businesses, it is important to be committed, stable, and long-term oriented. In recent weeks, an enterprise parcel provider announced the rapid shutdown of a division of their operations, and another company announced the spin-off of their fulfillment into a side entity. Changes like these are likely to leave customers and end consumers vulnerable and without the support they are accustomed to, or the value proposition they believed in. It is not surprising that companies who likely treated fulfillment as a side project are now making changes. But what these changes further reveal is a lack of stability, conviction, and focus on delivering the best experience for the customer—in this case, the brand and the end consumer. At Stord, we always put the customer first. Since our earliest days, we have known this mission is not for the faint of heart, but we have always believed that the market requires a fundamentally new platform. A platform with fulfillment and software built together from the ground up, to unlock the level of quality, performance, and consumer experience required for brands to compete in today’s ecommerce landscape. While it has not been easy and has required building a unique organization – one that can deliver operational consistency at massive scale, alongside cutting-edge technology innovation – we firmly believe it is the best path to delivering a world-class consumer experience. We’re thankful to have incredible customers, investors, and team members who share our conviction in this mission. If you are experiencing this kind of unexpected upheaval and want innovative technology, built in harmony with best-in-class fulfillment, all led by a committed management team, then it is time to talk to Stord. We are singularly focused on providing the best experience for your end consumers and are investing in the technology and infrastructure to do so at scale. Let’s enable best-in-class commerce, together.

Being named to the Inc 5000 list four years in a row is a huge honor...but how did Stord get here? We got here by being customer obsessed. By empowering teammates to solve complicated logistics problems for our customers. By partnering with amazing companies. By shipping millions of orders per year. And by earning the trust of our customers throughout all of it. I would like to thank my fellow Stordians, partners, investors, and customers for giving us the opportunity to achieve this, and many other, recognitions. It is a wild feeling knowing so many teammates and customers all believe in a shared vision of democratizing prime-like capabilities for brands of all sizes. Thank you all for your conviction and passion as we build the best commerce enablement platform, together.

The sudden news of Pitney Bowes Global Ecommerce liquidation through a Chapter 11 bankruptcy has left many brands, 3PLs, marketplaces and end consumers unprepared. For avoidance of doubt, none of our customers have been impacted by this sudden change in the carrier landscape. The customers we welcomed to Stord through our acquisition of Pitney Bowes' separate eCommerce Fulfillment Services business are also safe from these changes. If you are one of the thousands that were impacted - an employee, brand, marketplace, or 3PL - we are here to help. Get in contact with us here: https://lnkd.in/eP7yjkh4