Strategic DX - Your Dealer Experience

Why is F&I still primarily self-constrained to a one-time transaction at the end of a multi hour vehicle buying process? It’s OK, you can keep your current F&I menu presentation and existing providers. However, consider this… Should a customer have intuitive access on their smartphone to all of the F&I products they purchased with their vehicle? [hint: it’s 2024] Where simple accessibility to the F&I products’ claim service for the dealers’ service advisor and the customer (when eligible) doesn’t include multiple 1-800 numbers (different for each administrator), phone queues with call hold wait times (of any length), manual claim processing, single siloed claim apps/portals (different for each administrator) that only lead to a phone call and/or manual processing anyway? [no change in the administrators’ current internal admin required to adopt digital claims intelligence and automation] In the same unified application, should the customer also organically be able to explore and educate themselves on all the F&I products they didn’t buy with their vehicle but they are still eligible for? [without changing the dealers’ chosen F&I administrator(s) or currently offered products] Should the customer be illuminated to these ownership enhancing F&I products via informative push notifications rather than phone solicitations, junk mail or random text messages? [no one likes to be spammed] Personalized to each customer? [again, no one likes to be spammed] Where the customer can fully complete the additional F&I purchase on their smartphone (pay-in-full or finance over time) after the vehicle sale with complete transparency? [not creating unnecessary risk just unprecedented revenue opportunities] With the dealer and their current support community still being the primary benefactors? [or you can leave capturing missed F&I revenue to the 92 companies disassociated to their dealer that are already cannibalizing it] What about additionally automating new F&I revenue in FixedOps without trying to make the service advisor an F&I manager? [automatically adding a warranty to all eligible customer pay ROs without service advisor intervention] All-in-one-app? [stop the current dealer-customer ownership experience fragmentation] If anyone desires a recurring customer beyond the one-time transaction it requires leadership and process to earn. #CustomerRetention #ProcessAutomation Strategic DX - Your Dealer Experience

Exciting news for Line 5, LLC & Strategic DX - Your Dealer Experience! This integration is set to drive growth and deliver exceptional benefits to our valued partners. I'm eagerly looking forward to the opportunities this collaboration will create for enhancing F&I revenue capture and strengthening customer relationships. Together, we are committed to providing innovative solutions that support our partners' success.

Do you know Steven? As CEO of Strategic DX he created the company mission of "Connect the Disconnected" understanding there was a challenge in the world of F&I. Creating the innovative YDE platform they modernized the post-sales connection between dealers, F&I administrators, and customers. We cannot wait to hear all about Strategic DX and YDE as they both fall into the Innovators and Disruptors categories. Please join us Thursday night at 8PM Eastern/5PM Pacific as Steven and Joe St. John will be discussing how F&I is No Longer Left to the Box. RSVP at the link provided https://lnkd.in/et4tAv8a Larry Feldman John Ellis Durran Cage David Long Brian Benstock Liza Borches Ron Baus Chris Baker Rob Cavender JR Toothman Rob Ruth Rick Ricart Brett Morgan Ed Roberts Mike Terry Geoffrey Pohanka Mary R. Carolyn Olavarria Corina Straub Diehl Amanda Grappone Osmer April Simmons Jaime Drabczak Brooke C Furniss ⭐️Russell B. Hill⭐️ Jarrod Kilway Jason Reed Steven Bedard Scott Armstrong Scott Trainor Doug Reeves 😇🚐☎️ Wendy Reeves Jean Reitelbach Nathan Mirza Tim Kintz Robert Varga Christina Flores Samantha Foster Aaryn Nania

Simple and transparent accessibility to your F&I products (after the vehicle sale) personalized for each customer is the organic pathway to propelling #YourDealerExperience beyond the one-time transaction. #CustomerRetention

Can you read the #CustomerRetention tea leaves? - Missing customer expectations = self limiting results. - Meeting customer expectations is table stakes. - Exceeding customer expectations is desired. - Delivering something your customers can’t live without earns an organic, recurring customer. The latter requires leadership, team buy-in, training and process to achieve. #YourDealerExperience

F&I’s revenue results are typically self constrained to a one-time transaction or a post vehicle sale analog spam campaign. Is that OK?

Are you an F&I settler or pioneer? If you define F&I primarily as… - a one-time transaction at the end of a multi hour vehicle buying process - define F&I claim service with a 1-800 number, phone queues with call hold wait times (of any length) and manual claim processing - maybe you have a single siloed online claims portal that only works with certain F&I products and one F&I administrator (when almost every dealer and agent has multiple F&I administrators fueling its F&I offering - completing missing F&I revenue from FixedOps …everyone already knows which you are. F&I administrators and agents: If you desire to… - capture missed F&I revenue digitally directly after the vehicle sale - automate new F&I revenue in FixedOps - add digital adjudication intelligent processing to F&I claims without changing your internal admin platform …a solution waits to propel #YourDealerExperience today. Ready? We are.

F&I leaders (administrators and agents): Ready to unleash the maximum horsepower of F&I beyond its current self inflected constraints? We are. DM us or visit our website to schedule a private in person meeting at Agent Summit, at The Cosmopolitan Hotel - Las Vegas, April 15th to 18th. #YourDealerExperience

Ready to unleash the maximum potential of F&I? It takes leadership and intelligent processes to earn. #YourDealerExperience

The theme at this year's Agent Summit is "Amplify Your Agency". What do expect to achieve during this event to accomplish that mission? F&I leaders are already delivering "what's next" to their customers today, while others are still contemplating "what's now", think maybe they can deploy an anemic solution of something that existed a decade ago to "look" like they're advancing or worse are defending "what was". Where do you stand? [Hint: everyone already knows.] F&I administrators and agents: schedule a private in-person Agent Summit meeting with us at The Cosmopolitan Las Vegas, April 15th to 18th, if opening new [previous untapped] F&I revenue conduits and dramatically improving the associated administrator/dealer/customer claims experience while lowering the operating costs are on your agenda [no change in the administrators' internal admin platform required to easily deploy]. For clarity, our solution is an advanced F&I focused process engine. We are not an administrator or agent. #YourDealerExperience #DigitalLifecycle #CustomerRetention