Success in Black

The questions (sigh……) 1. Isn’t this inclusion stuff going a little too far?” 2. These brands don’t really care, they just want to make money” 3. I don’t want my five year old to be forced to think about race” The answers (duh!) “1. No, it isn’t. Products find market fit, or they don’t. Emotional opinions grounded in nostalgic supremacy are at odds with fiduciary duties, period. 2. “So?” Last I checked caring about making money was kinda the point… 3. That’s odd ,because your child is often doing the forcing. Example - I never asked a white child if their skin tasted like vanilla, but, in the spirit of otherizing that is nurture not nature, more than a few asked me! (If being asked what your skin tastes like happened to you as a kid please drop a 🙋🏾♀️🙋♂️🙋🏽♀️🙋🏽in the comments so folks know I’m not exaggerating) Crayola - keep the great work coming and ignore the haters. You’re also warmly welcomed to hit us with some #bts action. Please drop a tag if you’re involved so We can celebrate and learn from you! If it seems I’m just an tad passionate 😅 - #responsiblemarketing the book goes a lot deeper into how commercializing #socialimpact in #brandrelevant ways that transcend the performative actually has #netpositive impact. Transcending the performative is the intimidating part, but I hope you’ll agree after reading my book - it doesn’t have to be!! What’s your fave example along the lines of what our pals at Crayola have done here? TELFAR is another that gets a lot of shine in the book. Dove, E.L.F. BEAUTY, ChatBlackGPT™, OCOA - Curly Hair Care, Success in Black….so many success stories - including industries you may not be expecting like big law, education, publishing, and a favorite of mine you probably aren’t aware of community building and real estate! (Call me old fashioned but when my clients want privacy, that is what they get 😇 after all I do so much in public, referrals in private work just fine for me!)

This is a great read with actionable steps for anyone looking to transition from teaching to Customer Success. Thank you for sharing these insights Shameka S. 👏🏾

Whoa. I have a whole lot of new followers. So let’s do a little introduction for the new folks here 👋🏾   Hi, I’m Ejieme (check out the lil megaphone next to my name on my profile to hear me pronounce it for you 😁 ). Fun fact, my name means 'a good place'. So welcome 🍍 I'm passionate about customer-led growth and go-to-market, #customersuccess, DEIB, and developing community. So you can expect posts along these topics. Here's a little bit more about me professionally... Throughout my career, I’ve focused on building and scaling high-impact Customer Success and CX functions, transforming how companies engage their customers to drive business growth. I’ve had the privilege of doing this at iconic brands like Accenture, PwC and The New York Times. I currently serve as the GM of EMEA at Quiq – the leader in customer-centric AI for CX. We deliver seamless journeys simultaneously across voice and digital channels and between AI and humans, where both can play their strongest roles. Founder of Success in Black: I’m the founder of Success in Black (SIB), a community dedicated to advancing DEI in Customer Success and empowering Black professionals in the industry. SIB collaborates with top organizations like ChurnZero and SuccessHACKER to provide resources and opportunities for growth, while also advocating for impactful DEI practices. Follow our page on Linkedin. We're announcing a landmark research study soon! 👀 Angel Investor & Startup Advisor: I invest in pre-seed and seed-stage companies across DTC, consumer tech, the social/creator economy, and B2B SaaS. My past investments include TALEA Beer Co., mayk.it, Grasshopper Kids, and Prepared. I also advise early-stage companies on customer success, customer-led growth, and CX. Board Member: I recently joined the board of the CDI Foundation, a non-profit dedicated to developing design standards for conversational AI Assistants that interface with people via chatbots, voice applications, and in the meta-verse. Speaker: As a speaker, I bring practical insights on key topics, including: 💭 Customer-led Growth: Strategies to drive growth through a deep customer focus 💭 Revenue 101 for CS Leaders: Revenue management tailored to CS 💭 Mental Health in Customer Success: Navigating well-being in our industry 💭 DEIB in CS: Driving inclusion and equity as part of the customer journey 💭 Exceptional CX: Tactics for CEOs and GTM leaders to elevate their customer experiences 💭 Managing a Book of Business: Techniques for CSMs and Account Managers to succeed If you’re interested in booking me for a keynote, panel, or workshop to inspire and educate your team on these topics, please don’t hesitate to reach out! ------------------------ I look forward to connecting with you all and continuing to share insights and resources that help shape the future of Customer Success.

I am looking for someone in the customer success space to mentor. Read on and let me know if this is you: 1. You love customer success. 2. You want to work out loud (a.k.a, build your brand) by sharing your experiences publicly. 3. You're open to writing, interviewing people, and/or making videos–don't worry, I'll teach you everything. 4. You have the spare time to practice what you'll learn from working with me. 5. You're down to grow! --- You'll have access to all of my gated content (like my courses), and you'll contribute to projects like Strategic CS Labs, so you'll definitely get your name out there. If this sounds like you, you can leave me a comment or DM me directly. See you around 🫶🏽 EDIT: Wow, many of you are interested, so I've put together a form to make it fair. Apply here: https://lnkd.in/eBRnDyTB #customersuccess #lookingforamentee

Ever since I started sharing my journey building Retentional on Linkedin, the Customer Success community has been incredibly inviting. I’ve met people from across the world which has been one of the most rewarding experiences so far in the journey. There’s just so much PASSION for driving real change and I’m here for it! By nature of Customer Success you meet amazing personalities and organisations. So I’m honoured to have been mentioned among them in the recent Customer Success awards by SuccessHACKER . I’d like to thank both Success in Black and Customer Success Middle East as two communities who’ve shaped my experience so far ❤️ And congratulations to all the winners! Special mention to (not an exhaustive list): Mohammed Alqaq Ejieme Eromosele Keishla Ceaser-Jones Olivier Fiaty-Amenouvor Stephanie Workman-Bolden

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Thanks, SuccessHACKER, for recognizing me as a 🌟 Top 100 CS Strategist for 2024. 🌟 I always say this, but the CS Community is so amazingly giving, and I am privileged to be a part of and contribute positively. 🎉 Huge congrats to all of the honorees with a special shoutout to my Success in Black community: Ejieme Eromosele, Olivier Fiaty-Amenouvor, Stephanie Workman-Bolden, Jasmine Reynolds, CCSM, CSM, KaTina Hill, Roxcee S., Jean-Pierre Frost, Mukhtar Mohamoud, and Dr. Solomon Akinlua, MBA. DBA. PMI-PBA. CSSBB. CCEP. SFC™.CCSM. 🙌🏾 Thank you to all the amazing honorees to fill my feed and my CS cup! Mohammed Alqaq, Amber Monroe, Bob London, Carly Agar, Alex Turkovic, Diana De Jesus, Jay Nathan, Kristi Faltorusso, Jan Young, MBA, CSPO, CSM, Priscila Fletcher, Parul Bhandari, Ashna Patel, Cinthia Silva, Daphne Costa Lopes, Gemma Cipriani-Espineira, Julie Fox, Josh Schachter, Rod Cherkas, Peter Armaly, Rachel Provan, Marija Skobe-Pilley, Swati Garg, and Shari Srebnick. Thank you to the judges: Ralphie (Ralphette) White, Maranda Dziekonski (she/her), Dan Ennis, Raman Bindra, Hiram Damin, and Ifeanyi Nwoke 💡 I love this list because now I have a host of new names from which to follow and learn! Check out the full list here: https://lnkd.in/gkrkphc5 Thank you all! So thankful!

🏆 2024 Customer Success Thought Leadership Awards Announcement 🏆 After thousands of nominations from the Customer Success community and rigorous competition, we are excited to announce the Top 100 CS Strategists, Top 25 CS Influencers, and the CS Professionals to Watch for 2024. Sending a big CONGRATULATIONS to all those who made the list! The Customer Success Thought Leadership Awards honor the exceptional individuals revolutionizing the industry and community through unparalleled thought leadership, mentorship, and innovative approaches. These remarkable CS professionals are making a profound impact in the field, and their shared experiences provide valuable insights we can all learn from. Discover which Customer Success professionals you should follow! See the full list of winners: https://lnkd.in/ga4j76CJ If you’re on the list of winners and want to highlight your achievement with an official badge, request it now: https://lnkd.in/ggdNxev3 Thank you to the 2024 Partners for the Customer Success Thought Leadership Awards: ClientSuccess and Success in Black. #customersuccess #customersuccessmanager #successcoaching #TOP100CS

Excitement doesn’t even begin to describe how I feel ✨ First, a huge thank you to SuccessHACKER and the esteemed judges for curating such a diverse and inspiring group of influencers this year. The fresh faces and innovative ideas truly reflect the beauty and evolution of the CS community. I’m deeply honored and humbled to be included in the Top 100 for the second year in a row. Having a platform in a space I’m so passionate about is an absolute privilege, and I’m beyond grateful for the opportunity to continue sharing and shaping the future of Customer Success. 🥂 Here’s to another year of pushing boundaries, igniting creativity, and elevating the Customer Success community. To my fellow influencers—WE DID IT! 💃🏽 A heartfelt thank you to Ejieme Eromosele and your support and platform Success In Black. I am grateful and honored to represent SIB.

It was a pleasure to be selected as a judge for this year's SuccessCOACHING's Top Thought Leadership Awards. I'm so honored to have witnessed the incredible talent and contributions from all the amazing individuals nominated! 🎉 Huge congratulations to Nyèrra Miles for being named a Top 25 CS Influencer and KaTina Hill for achieving Top 100 CS Strategist! 🚀 I am incredibly proud of both of you for spearheading a vibrant community of over 1700 black women in customer success. Your guidance and resources have made a significant impact, assisting women in securing CS roles and advancing in their careers. Well done on your well-deserved recognition! 🌟 Huge shout-out to my Success in Black fam - Keishla Ceaser-Jones Olivier Fiaty-Amenouvor Ejieme Eromosele Jean-Pierre Frost Jasmine Reynolds, CCSM, CSM Roxcee S.. If I missed anyone, charge it to my head and not my heart! 💪🏿💪🏿💪🏿