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SummitNext is #Hiring! If you’re looking for adventure and thrive on challenges, we invite you to join us as a Team Leader in Customer Support. Here’s your chance to lead a dedicated team, deliver top-notch support to clients, and play a critical role in our growth journey. Position: 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Pay: 𝗥𝗠𝟰,𝟬𝟬𝟬.𝟬𝟬 - 𝗥𝗠𝟱,𝟬𝟬𝟬.𝟬𝟬 𝗽𝗲𝗿 𝗺𝗼𝗻𝘁𝗵 5 days a week (flexible hours) Opportunities for promotion and professional development 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Oversee operations, ensuring accuracy in reporting, and adherence to KPIs. • Lead projects, set actionable plans, and communicate insights to management. • Drive team performance through mentoring, feedback, and team engagement activities. • Resolve escalations and guide Customer Service Agents toward excellence. • Present data and project updates to clients and management on a regular basis. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: • Minimum 2 years of experience in a contact center team leader role. • Strong leadership, coaching, and communication skills. • Proficiency in Microsoft Office and CRM systems. • Critical thinking, analytical skills, and the ability to multitask. • Flexibility with hours, including potential weekend shifts Submit your application here: https://bit.ly/3AtMWhG #joinourteam #customersupportroles #HiringNow