The Beryl Institute

The Beryl Institute

Hospitals and Health Care

Nashville, TN 13,525 followers

Improving Patient Experience

About us

The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

Industry
Hospitals and Health Care
Company size
11-50 employees
Headquarters
Nashville, TN
Type
Educational
Founded
2006
Specialties
Customer Service, Health care, patient advocate, and Medical Services

Locations

Employees at The Beryl Institute

Updates

  • View organization page for The Beryl Institute, graphic

    13,525 followers

    The Global Patient & Family Advisory Board (GPFAB) proudly announces the release of “Stories That Transform: A Guide to Storytelling in Healthcare.” This comprehensive resource is designed for patients and family care partners who wish to share their personal journeys to drive meaningful change in healthcare, as well as for organizations looking to cultivate a storytelling culture within their institutions to promote greater healing. Drawing from the collective insights and lived experiences of GPFAB members, this guide offers valuable tools and inspiration for harnessing the power of storytelling to foster empathy, connection, and transformation in healthcare. Access the Guide https://ow.ly/6f0E50TWKqm

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  • View organization page for The Beryl Institute, graphic

    13,525 followers

    The Guiding Principles for Experience Excellence outline eight key actions for building a successful experience strategy. They help organizations align leadership, set priorities, and assess current efforts, making them useful for starting or resetting an experience initiative. The self-assessment is designed to allow for personal reflection, identification of opportunities for action and building shared leadership consensus on the critical issues impacting an organization’s ability to drive experience success. Take the Self Assessment > https://ow.ly/mwEj50TUUwy

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  • The Beryl Institute reposted this

    View profile for Jason A. Wolf, Ph.D., CPXP, graphic

    President & CEO, The Beryl Institute | Founding Editor, Patient Experience Journal | President, Patient Experience Institute | Best Selling Author: Transforming the Future of Healthcare

    Was honored to speak yesterday #CONAHP2024 on why we must commit to transform the #humanexperience in a #healthcare and ensure we are addressing: 1. What matters to those we serve in healthcare 2. The needs and vulnerabilities of our healthcare workforce 3. The issue of access and the dismantling of disparities in the communities we serve I also had the chance to introduce our new book coming soon from The Beryl Institute and coauthored by Stacy Palmer, CPXP - Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare - to the thousands in attendance from across Brasil! Thank you for your warm welcome. Was an honor to contribute. Anahp - Associação Nacional de Hospitais Privados The Beryl Institute Paulo Chapchap Marcelo Alvarenga, MD, MSc, CPXP

  • View organization page for The Beryl Institute, graphic

    13,525 followers

    Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with Patient and Family Advisors (PFAs) and Patient and Family Advisory Councils (PFACs) in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your successes, and discover what other organizations are doing. Register https://ow.ly/7Xoq50TNYVY

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  • View organization page for The Beryl Institute, graphic

    13,525 followers

    The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from 2018 and 2021, the 2024 report confirms that what remains important to people around the world are the human interactions that shape their healthcare experience and drive overall outcomes. Conducted across 13 countries, it highlights that safe care, clear communication, and respectful treatment remain the top concerns worldwide. Download the Complimentary Report https://ow.ly/cLwS50TMZWR

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  • View organization page for The Beryl Institute, graphic

    13,525 followers

    Finding your “why" in healthcare is essential because it connects your work to a deeper sense of purpose and meaning, which can significantly impact the quality of care you provide to those your serve. Explore the resources below to better understand how finding your why can lead to greater personal fulfillment and overall satisfaction with your role. https://ow.ly/f4zh50TM1ph+

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