The Beryl Institute

The Global Patient & Family Advisory Board (GPFAB) proudly announces the release of “Stories That Transform: A Guide to Storytelling in Healthcare.” This comprehensive resource is designed for patients and family care partners who wish to share their personal journeys to drive meaningful change in healthcare, as well as for organizations looking to cultivate a storytelling culture within their institutions to promote greater healing. Drawing from the collective insights and lived experiences of GPFAB members, this guide offers valuable tools and inspiration for harnessing the power of storytelling to foster empathy, connection, and transformation in healthcare. Access the Guide https://ow.ly/6f0E50TWKqm

The Guiding Principles for Experience Excellence outline eight key actions for building a successful experience strategy. They help organizations align leadership, set priorities, and assess current efforts, making them useful for starting or resetting an experience initiative. The self-assessment is designed to allow for personal reflection, identification of opportunities for action and building shared leadership consensus on the critical issues impacting an organization’s ability to drive experience success. Take the Self Assessment > https://ow.ly/mwEj50TUUwy

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Listen to the Podcast https://ow.ly/AKlm50TTCCx

Achieving the Fellow in Human Experience establishes you as a healthcare leader committed to bringing experience innovation into practice. Grounded in experience fundamentals and guided by a commitment to collaboration, Fellows contribute to broadening experience knowledge and expanding the foundation of evidence that guides experience efforts. Learn More https://ow.ly/2gws50TSHXh

Don’t just take our word for it — Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare has received glowing endorsements from healthcare leaders who praise its actionable insights and proven strategies for transforming patient and employee experiences. Sign Up for Email Notifications https://ow.ly/J0Zx50TRWAN

Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. Register https://ow.ly/tror50TQ6RH

Was honored to speak yesterday #CONAHP2024 on why we must commit to transform the #humanexperience in a #healthcare and ensure we are addressing: 1. What matters to those we serve in healthcare 2. The needs and vulnerabilities of our healthcare workforce 3. The issue of access and the dismantling of disparities in the communities we serve I also had the chance to introduce our new book coming soon from The Beryl Institute and coauthored by Stacy Palmer, CPXP - Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare - to the thousands in attendance from across Brasil! Thank you for your warm welcome. Was an honor to contribute. Anahp - Associação Nacional de Hospitais Privados The Beryl Institute Paulo Chapchap Marcelo Alvarenga, MD, MSc, CPXP

Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with Patient and Family Advisors (PFAs) and Patient and Family Advisory Councils (PFACs) in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your successes, and discover what other organizations are doing. Register https://ow.ly/7Xoq50TNYVY

The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from 2018 and 2021, the 2024 report confirms that what remains important to people around the world are the human interactions that shape their healthcare experience and drive overall outcomes. Conducted across 13 countries, it highlights that safe care, clear communication, and respectful treatment remain the top concerns worldwide. Download the Complimentary Report https://ow.ly/cLwS50TMZWR

Finding your “why" in healthcare is essential because it connects your work to a deeper sense of purpose and meaning, which can significantly impact the quality of care you provide to those your serve. Explore the resources below to better understand how finding your why can lead to greater personal fulfillment and overall satisfaction with your role. https://ow.ly/f4zh50TM1ph+