Virdee

Virdee co-founder and COO, Branigan Mulcahy, recently wrote an article for CLH News about how hotels can become more appealing to the younger generation. Spoiler alert: it's not only about technology. The younger generations of today are looking for more than just fast check-in. They are looking for health-oriented options, personalized experiences (on their terms), and increased efficiency. Read the article: https://hubs.ly/Q02P4xR80

How does the $1.2-trillion Infrastructure Law and $280-billion CHIPS and Sciences Act impact hotel demand? As it turns out, if you're Wyndham Hotels & Resorts, you follow the investment and provide housing opportunities where construction is happening. Thanks to their new extended stay brand, Echo Suites, Wyndham will be well prepared to welcome workers that stay 24-34 days on average. The extended stay market is booming and growing faster than any other hotel segment in the US. Virdee is here to help new and existing brands make the most of these properties. - Give guests a straight-to-room option - Enable a deskless lobby full-time or part-time - Increase upsells, even in limited service settings Read the article: https://hubs.ly/Q02NKjR80

Guests often arrive early and try to check in when their room isn't ready. In the past, this was a pain and added to front desk congestion. Today, it adds no time for the guest or staff and even opens the door to increased upsells. OLD In the past, when a guest tried to check in before their room was ready, they were told to come back at the official check in time. They had to stand in line a second time, show their ID again, and get a room key hours later. NEW Today, thanks to Virdee technology, the process is much simpler. Guests check in on their phone before arriving. If their room is not ready, they are notified that they'll receive a message once it is. Once the room is ready, the digital room key is immediately available, or they can stop by a lobby kiosk to pick up a key card. All of this happens without any staff interaction. But wait... there's more! 1. Should the guest go to the front desk to check in, staff can enroll them into Virdee's Room Ready flow, and the system takes it from there. 2. The hotel can choose to charge an early check-in fee to provide the guest a room before the official check-in time. 3. The app can provide other revenue opportunities like discounts at restaurants or bars while the guest waits for their room, encouraging them to take advantage of amenities while they wait. . . . #hoteltechnology #guestexperience #selfcheckin

We often think only about the guest experience since that is where the revenue comes from. However, transforming the hotel ecosystem requires a thoughtful approach to both the guest experience and the staff experience. Hospitality Technology recent posted an article that highlights crucial steps to transforming the overall hotel ecosystem. A few of the top points include - Revamp check in and check out - Put more thought into guest communication - Invest in the future of your staff and focus on their wellbeing Technology can help in many of these areas like enabling easier check in and check out via apps and kiosks. This not only makes the process faster and smoother for guests, it also enables staff to increase direct guest engagement, increasing the personal touch. The knock-on effect is that staff use their time for more engaging activities while also having more free time vs having to deal with long check-in lines at the front desk. Check out the article and then let Virdee know how we can help your hotel improve its overall ecosystem. Transforming the Hotel Ecosystem: Enhancing Both Guest and Staff Experiences https://hubs.ly/Q02N8_Nl0 Contact us: https://hubs.ly/Q02N93_P0 . . . #hoteltechnology #selfcheckin #guestexperience

September 1 was National Hotel Employee Day. Virdee would like to recognize the hard-working hotel employees whose roles in creating a welcoming guest atmosphere are often overlooked. From the front desk to the kitchen staff, all employees work together to create a unique guest experience. The Virdee team is here to help your staff succeed. By automating front desk activities, your staff is free to focus on more engaging guest interactions. Forget about checking IDs, assigning rooms, and encoding key cards. Transform your staff into guest-relationship ambassadors. . . . #nationalhotelemployeeday #hoteltechnology #selfcheckin

Prepare for the new type of road warrior. Business travel is changing, and that means changes to how busy travelers use hotels. A recent Skift article talks about how business travel is changing from red-eye flights and one-after-the-other meetings to a more structured approach that focuses on the wellbeing of the traveler. People are more conscious than ever about their health and are less willing to sacrifice their health when it comes to business travel. Hotels are paying attention with more fitness-oriented options on menus and better-equiiped gyms. Extended stay hotels are also in high demand due to this shift in travel. According to the article, 60% of business travelers extended their trips for leisure purposes, increasing the number of nights of the average stay. There has also been an increase in longer-term, project-based travel. Along with this increase in demand come challenges in getting guests checked in, addressing their questions, supplying amenities, and generally making them feel welcome. That is where Virdee is ready to provide the ability for guests to check in on their phone, grab a key at a lobby kiosk (or use a mobile key), and skip the front desk altogether. Requests can be made right in the app without the need to pick up a phone or stop by the front desk. Let us know how we can help your hotel: https://hubs.ly/Q02MCt4G0 Read the full Skift article: https://hubs.ly/Q02MCFx00 . . . #hoteltechnology #hospitality #selfcheckin #extendedstay

Virdee's VP of marketing, David Schnepp, recently flew Alaska Airlines and experienced the new contactless check-in process, and there's a lot hotels can learn from it. Alaska is a pioneer in self-service technology. It was the first airline to introduce self-service check-in kiosks about 25 years ago. Now, the company is transforming its check-in process again, making it as contactless as possible. Guests check in via mobile before heading to the aiport. Bag tag kiosks using iPad Pro's and staff armed with iPad Mini's for additional support make the process smooth and efficient. Virdee's own self-service check-in technology functions similarly. Guests check in via mobile before heading to the hotel. Upon arrival, if they have a mobile key, they can head straight to their room. If the guest prefers a key card, they can print on in seconds using the lobby kiosk. If they need assistance, a guest ambassador can help. Even ordering in-flight food on Alaska flights is done beforehand via mobile, along with choosing seats and other upgrades. Similarly, guests using Virdee technology can order room service, choose room upgrades, and pay for things like early check-in and late check-out, right on their phone. Want to learn more? Talk to one of our experts: https://hubs.ly/Q02MCygv0 . . . #alaskaairlines #hoteltechnology #selfcheckin

Today is International Dog Day, and the Virdee team is happy to celebrate our furry best friends! Did you know that when checking in using Virdee, guests are able to pay for things like a pet fee without having to stop by the front desk? . . . #internationaldogday #hoteltechnology #selfcheckin

Hotels don't face the same challenge every day. A hotel may face long check-in lines on the weekend or during special events but then also face shifts where little happens. At the same time, that hotel may be facing pressure to differentiate itself from the competition in order to retain guests while also wanting to increase upsells. That is where Virdee Virtual Reception shines. With one guest-experience platform, you can address various challenges at the same time. Save money, increase staffing flexibility and morale, increase revenue, and drive guest satisfaction. Check out what a week with Virdee can look like, and then contact us for a custom solution quote or a free property evaluation: https://lnkd.in/gi9jg4QG . . . #hoteltechnology #hospitality #selfcheckin

Super excited for LivAway Suites as they opened the doors to their first location. Glenn Haussman was with LivAway COO Kevin F. Dailey for a tour of the property. Here are just a few of the unique features that LivAway offers: - Virdee mobile and kiosk check-in (check out 3:20 in the video) - Dual queen beds in larger rooms vs the usual double beds - Modern, home-like washer/dryers with app notifications - Smart parcel lockers for secure package deliveries - Special wall construction for quieter rooms Watch the entire tour to see the amazing new property and make sure to follow Glenn's No Vacancy News, Podcasts and Videos. . . . #hoteltechnology #extendedstay #selfcheckin