Waymark reposted this
Experienced clinical and public health leader Physician founder and CEO of Grapevine Health, Former Medicaid Chief Medical Officer, Aspen Institute Health Innovator Fellow, Former CDC Global Health Diplomat
You can not close care gaps, improve engagement, HEDIS or STAR ratings without building a trusted brand. Way to go Waymark in showing some of what it takes to improve #Medicaid patient engagement. Notice how human resource intensive their efforts are. We can’t say we don’t know so now we have to figure out how the reimbursement systems are going to support and sustain it. #valuebasedcare
Waymark is rewriting the rules of Medicaid care—and if you’re building a care model, pay attention. Their recent case study breaks down how they’re leading with an at-home, community-driven, and multidisciplinary approach. Here’s what I took away: 1️⃣ They listened before acting Waymark took the time to figure out the real pain points from both health plans and providers—then designed solutions around those. This seems obvious, but it’s a step that’s often half-baked or skipped entirely. 2️⃣ Training that matters Instead of generic training, Waymark’s program zeroed in on the exact challenges they uncovered in step 1. The team then received dedicated training focused on everything from trauma-informed care to conflict resolution and behavioral health conditions. 3️⃣ No cookie-cutter workflows Waymark didn’t come in with a rigid, pre-set workflow expecting every provider to fall in line. Instead, they partnered with providers to co-design workflows that fit each practice’s unique needs. The results? A 48.3% reduction in hospitalizations and 20.4% fewer ED visits among Medicaid patients. Plus, they cut intake times by 34.2% by using generative AI for e.g. automating prior authorization. Kudos to Sara and the Waymark team for driving meaningful change. There’s more in the case study, and it’s worth a look.