Welcome aboard Shannon Duncan! So glad to have you!
At Westone Laboratories we are working hard to deliver for our #Audiologist and Hearing Care Professionals every day. We've been investing in all new IT infrastructure that has and will continue to make it easier for everybody, like Westone.com where you can track your earmolds through production. We've also changed all of our metrics and goals based on customer feedback and have made great progress on just getting faster all around, with our door-to-door turnaround time under 10 days and often much faster than that. This week we're focused on our customer service team, and I'm incredibly happy to welcome Shannon Duncan as our new Customer Service Manager. We've made this a standalone group who is charged with serving you the way you need and empowering them to make it right. Great things are coming here! Having managed hearing clinics myself, I understand how the day's go and am dedicated to make Westone your preferred partner for earmolds and supplies. Thanks for being a great partner! #customerservice, #hearingcare, #welcome