WTF! Walk The Floors - All Things Hospitality Training

WTF Episode #142 - A look back to the summer Olympics This episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork. Just as Olympic athletes demonstrate focus, resilience, and excellence in their performances, hospitality teams can mirror these qualities to deliver memorable service. For example, the precision and coordination seen in synchronized swimming or relay races reflect the seamless collaboration required among hotel staff to ensure flawless event execution. We also delve into the importance of adapting under pressure, much like how athletes adjust their strategies in real-time, illustrating how hospitality professionals can respond to unexpected guest needs with agility and grace. Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline | Kline Hospitality Stephanie Leger | First Rate Hospitality

WTF Episode #141 - When Hospitality Meets Residential In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies & Household Staffing, shares her expertise on delivering high-end hospitality in residential settings through household staffing. Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private homes. By employing skilled and dedicated staff, homeowners can enjoy a seamless and elevated living experience, akin to staying in a five-star hotel, right in the comfort of their own residences. Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels

WTF Episode #140 - Discovering 360° IMPACT for Hospitality Leaders In this episode, we delve into the transformative insights presented in the new book "360° IMPACT: A Guide to Live, Lead, and Serve in a More Colorful World!", authored by Michèle C. Kline. This book offers invaluable guidance for leaders, addressing the unique challenges they face. It emphasizes the importance of holistic leadership, integrating personal and professional growth, and fostering a culture of continuous improvement. By adopting the principles outlined in "360° IMPACT," hospitality leaders can enhance their ability to inspire and empower their teams, elevate guest experiences, and drive organizational excellence. This book is a must-read for those seeking to create a lasting, positive impact in the dynamic world of hospitality. Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality Listen to our podcast on any major platform & follow us on YouTube! #360IMPACT #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels

WTF Episode #139 - Building Hospitable Passion In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team! Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline | Kline Hospitality Stephanie Leger | First Rate Hospitality

WTF Episode #138 - Setting the Bar During Orientation In our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start! Tune in to discover how to make orientation an unforgettable experience! Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline | Kline Hospitality Stephanie Leger | First Rate Hospitality

WTF Episode #137 - Bringing Your Brand’s Vision and Core Values into Daily Steps of Service In our latest podcast episode, we covered how to integrate your brand's vision and core values into daily service: 1. Visual Reminders: Use workplace visuals and regular team discussions to highlight the brand’s vision and values. 2. Training and Development: Offer training that ties back to the brand’s mission and reward employees who exemplify these values. 3. Performance Reviews: Incorporate brand values into performance reviews to ensure alignment and accountability. Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline | Kline Hospitality Stephanie Leger | First Rate Hospitality

Episode #136 - A look at Hospitality through Kevin Carey’s eyes In a recent interview, Kevin Core, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association. He emphasized the need for hoteliers to adapt to changing consumer preferences. Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emerging leaders through mentorship, networking opportunities, and leadership training. He shared an anecdote about the importance of management staying connected with daily operations to ensure efficiency and staff morale. Kevin's leadership approach is rooted in innovation, inclusivity, and a commitment to advocacy and sustainability. You can't miss this episode! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality

Episode #135 - Summer Disruptors in the Hospitality Industry (summer special) As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period: > Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency. > Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out. > Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff. Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality

Episode #134 - Contactless Technology, the hero in Hospitality summer months In this episode of our podcast, we discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, leading to decreased guest satisfaction and negative reviews. To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons. Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality

Episode #133 - Fourth of July in Hospitality HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode we discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box. Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality